Tim,
We are terribly sorry for this inconvenience regarding your 2-panel chain link fence gate. Please feel free to give a call into our customer service line at (800) 628-8815 Monday-Friday between 8 am as we would be happy to speak with you in more detail about this issue as well as hearing any other questions, comments or concerns you may have. We will also be sure to let the product manager know right away in hopes of finding a solution to this issue as soon as possible.
Regards,
YARDGARD Customer Care