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Customer Reviews for Zinus Cloud 12 in. Tight Top King Memory Foam Mattress

Internet #301842911

Model #HD-CMM-1200W

Store SKU #1002468834

  • Unwind and enjoy a great night's sleep with Zinus
  • Perfect for those preferring extra plush memory foam support
  • Features green tea, charcoal and natural plant oil-infused foam

Customer Reviews

  • 3.6
    out of 68 reviews
  • 68% recommend this product
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Showing 1-30 of 68 reviews
Question
How long does this mattress take to fully fill out? Still looks the same as when I took the plastic off and still mattes has risen an inch. It has been hours.
by
Response from ZinusDec 2, 2021
Hello Becca, Our mattresses typically take 72 hours to a full week to decompress. You may sleep on the mattress, as it will not harm the decompression process; however, please keep in mind that you will not feel the full effect of the mattress until it has finished decompressing. Thank you. SleepRevolution
    Did not expand VERY DISAPPOINTED ☹️
    The bed did not inflate as it should. Only got to 10 1/2 inches after a week. This was the second one we got as the first one was even worse. They sent us a new one after the first go and both times we opened them immediately and followed all the directions exactly but both times they did not expand and also were very hard.
    by
    Response from Zinus Inc. Jul 27, 2021
    Hello Mikeah, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.
    • Verified Purchase
    Miracle mattress
    Zinus mattress is the best acquisition for my money. I don't have any regrets. Help me relief the pain in my hips and my shoulders. This mattress is a miracle. I fully recommend. Thank you Zinus!!
    by
    • Verified Purchase
    • Recommended
    Very good sleeping. Bed didn't heat up in the night. It was sent in vacuum sealed bag. Had no ...
    Very good sleeping. Bed didn't heat up in the night. It was sent in vacuum sealed bag. Had no issues with it inflating to size
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    by
    • Verified Purchase
    Very comfortable. Worth the money spent....
    Very comfortable. Worth the money spent.
    by
    • Verified Purchase
    Lemon
    Lemon. Never inflated
    by
    Response from ZinusApr 8, 2022
    Hello Terri, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you. SleepRevolution
    • Verified Purchase
    I love Zinus mattresses and have been purchasing them for...
    I love Zinus mattresses and have been purchasing them for years. The cloud mattress is the 1st mattress that did not fully expand. It got to 8 inches instead of 12. The manufacturer would not do anything to help me, they told me to wait it out. I waited a week. It was so hard to find someone with a truck to return it back to Home Depot that I decided it wasn't worth the risk of purchasing another. I purchased a Chime mattress from a furniture store it inflated to the full 12 inches in 4 hours
    by
    Response from ZinusFeb 10, 2022
    Hi Manda, we are sorry to hear about your recent experience. If you have any further questions or concerns please free to reach out to our Facebook Customer Support team via direct message. Again, we apologize for the inconvenience and thank you for your review. SleepRevolution
    • Verified Purchase
    Great for back pain
    My husband has arthritis and non healing fractures in his spine. He sleep much better on this mattress than in our old one. I also find it comfy and we haven’t had any issues with the foam returning to height. We did let it rise Undisturbed for 36 hours initially before laying on it. We love this mattress
    by
    • Verified Purchase
    • Recommended
    comfortable, beyond expectation
    comfortable, beyond expectation
    by
    • Recommended
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    1 found this review helpful
    I got the shipment earlier than I expected. It was manageable to unbox by myself. I am very happy...
    I got the shipment earlier than I expected. It was manageable to unbox by myself. I am very happy with this purchase. It has exceeded all expectations.
    by
    • Verified Purchase
    • Recommended
    It took 2 days to fully expand but the wait was worth it. Best sleep I've had in years.
    It took 2 days to fully expand but the wait was worth it. Best sleep I've had in years.
    by
    • Recommended
    Love it!
    I love this mattress! No more back pain!
    by
    • Verified Purchase
    • Recommended
    The mattress took longer than expected to get to the...
    The mattress took longer than expected to get to the 8inches in height in my opinion it never quite made it. The mattress is comfortable to lay down on. I bought it for my granddaughter and she says it's fine BUT I have not slept on it.
    by
    Pain
    Not as plush As I was hoping. Still too firm. Makes my hips hurt and arms fall asleep.
    by
    Response from Zinus Jul 6, 2021
    Hello Windey, Generally, the thicker the mattress the plusher it feels. We would love to give you a recommendation for a softer mattress that is more suited to your needs. Please contact us by submitting a ticket at support.zinus.com or call us at (800) 613-1225, Thank you.
    • Verified Purchase
    Fantastic Mattress and Base
    Outstanding service, the mattress is very comfortable and a great value. We also bought the base, and that is fantastic as well
    by
    • Verified Purchase
    • Recommended
    NO
    Sheets are skratchy even after washing. I would return if i had not washed them
    by
    Response from ZinusMay 17, 2021
    Hello, we are sorry to hear about the issue you are having with your purchase. Although the cover is not to be removed for washing purposes, we will be more than happy to look at your item to see if we spot any defects, we may be able to assist with a replacement. Please reach out to Zinus Customer support via Facebook Messenger. Thank you. SleepRevolution
      • Recommended
      1 found this review helpful
      Did not totally decompress. Took it out of the packaging...
      Did not totally decompress. Took it out of the packaging and laid it out for 5 days. Was supposed to be a 10" mattress but it was maybe 5".
      by
      Response from ZinusMar 25, 2021
      Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. If you are still within your return time frame with Home Depot, Please reach out to their Customer Service team for further assistance at 1 (800) 466-3337. They would be happy to look into this matter further. Thank you. SleepRevolution
      This is my second ZINUS mattress. the first one was...
      This is my second ZINUS mattress. the first one was absolutely magic. The second one I bought a year later for my guest bed room just never really "inflated" the same. not bad, not good. great price so quality to price in this case are going hand in hand.
      by
      • Verified Purchase
      Nice and comfortable and my daughter loves it!...
      Nice and comfortable and my daughter loves it!
      by
      • Verified Purchase
      Excellent, mattress!...
      Excellent, mattress!
      by
      Damaged
      Horrible!!! The mattress was delivered damaged. Had to send it back which took a toll on my back.
      by
      • Verified Purchase
      Awe......
      It’s amazing!! You can literally lay down and fall asleep and not move again until you wake up!! Remarkably comfortable!!
      by
      • Verified Purchase
      • Recommended
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      It was very easy to Assemble. And very comfortable...
      It was very easy to Assemble. And very comfortable
      by
      Mattress
      This mattress is not plush and comfy! I had to buy a 3” topper for it to be bearable.
      by
      • Verified Purchase
      Roll to middle
      Be prepared to roll to the middle every night. And it is so hard to get out of since you sink to the middle. But it is very comfortable.
      by
      • Verified Purchase
      More firm than I was expecting.
      It feels firm for the softest mattress available. I don’t love it.
      by
      • Verified Purchase
      Too many models
      We have ordered many different styles from Zinnus and the various styles/names are hard to keep track of . Some are fabulous and others aren’t . It’s kind of hit or miss with this brand
      by
      • Verified Purchase
      Showing 1-30 of 68 reviews

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