I ordered the rainbow colored rug and it looked nothing like the picture, it was dull colors and the white is actually grey and dirty looking and the rug legitimately felt like sand paper!!!! For the price I was absolutely blown away at how awful it was….returning!!
by
Jul 17, 2024
Cheap rug
The rug looks nice but has curled on one of the edges. The rug also moves whenever someone gets up from coach area.
by
Jul 3, 2024
Seam coming undone after less than 4 months of use
I bought this less than 4 months ago and really liked it, but the edge is already coming undone on one of the sides, which is extremely dissapointing
by
Response from Rugs USA CSJul 3, 2024
Hi there sam-i-am,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I see that you were able to speak with our Customer Service Team to resolve this issue.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.com
Jun 10, 2024
Love the rug!
Really like the look of the rug! It’s exactly what we hoped for. We were able to get the rug quickly as well. Love the way it pulls our room into a cohesive look!
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Jun 3, 2024
2'8 x 20 runner
Great runner that fits our space. We love the design and color.
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
May 25, 2024
Indoor outdoor Moroccan rug
We purchased the indoor/outdoor rug for our back deck because it had great color and a nice design. Then, we noticed that our shoes were tracking blue into the house. I vacuumed( no beater bar or brush only a shop vac) the outdoor rug a few times to see if it would get rid of the shedding and it just continue to worsen. I thought our dog had a funny hue to his coat and finally found out that it was blue coming off of the rug into his fur. I think it is why he continued to scratch like a little maniac. Tonight he was really blue because he was sleeping on the rug in the sun. He started scratching and itching, then rolling in the grass. Next, I had to brush him to see if I could get the blue out of his . I looked at our home’s carpet and noticed a blue track coming into the house. Then I noticed footprints from my tennis shoes as I walked on our brand newly finished wooden floor. It is past the Warranty time so I just threw away $100. I rolled it up tonight waiting for next week’s trash pick up. Please do not buy this rug. Now, I must go vacuum our carpet to get rid of the blue streaks going down the middle of living room.
by
1 found this review helpful
Apr 23, 2024
rug
The colour of rug is not as shown on website. It is much darker
by
Response from Rugs USA CSApr 25, 2024
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear that you’re not 100% happy with your rug! This is not the experience we want for our customers. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.
I see that you ordered the "Multicolor" not the "Light Multicolor", which is why the color is darker.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Verified Purchase
Customer review from nuLOOM.com
Mar 29, 2024
Love these!
I absolutely love the look of this rug. It brings so much to my space.
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Feb 19, 2024
Great rug for nursery
I bought this rug for my son’s nursery almost 2 years ago. It’s not super thick, but is still soft and has held up well after a few years. It hides stains well. It’s a great rug for the price.
by
Recommended
Customer review from nuLOOM.com
Jan 16, 2024
Grey and white trellis rug
Folded tightly and then into a spiral but flatted out the same day. Well wrapped for transfer and it looks great
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Jan 11, 2024
Cheap and won’t lay flat
It looks very nice. When you get up close, you can see that it’s cheap and has gaps between the fibers. It’s also not soft at all. The biggest complaint is that it won’t lay flat. I’m keeping it because it looks nice. I’m just hoping the wrinkles come out.
by
Dec 6, 2023
Disappointed
The rug is very poor quality. We ordered the pink/white and the color faded and almost looks dirty or used. The carpet strands are very thin so you can see the backing.
by
Response from Rugs USA CSDec 7, 2023
Hi Brandon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Verified Purchase
Customer review from nuLOOM.com
Nov 11, 2023
Poor Quality, online images don’t accurately illustrate the the rug
The pink is very pale versus what shows on line. The creases are not coming out after trying to rub out with hand, and also tried a steamer on bottom. It is very thin and the backing has darker colors which show through to the top. Plan to return. Very disappointed.
by
Response from Rugs USA CSNov 13, 2023
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're sorry to hear that your order did not arrive as expected. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.
Please be on the lookout for an email from me to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.com
Sep 7, 2023
Smell Be Gone!
The rug is really pretty. Thin, but that's what rug pads are for. It did arrive with a terrible chemical odor so I tried a home remedy.. Laid the rug out then surrounded it with small bowls of white vinegar, apple slices and onion slices (onions got stinky so threw them out after a few hours) but kept the vinegar and apples there for 24 hrs and the odor is nearly gone!!
by
Recommended
Sep 4, 2023
Good Baby Rug
The circular rug is nice. It’s in my baby girl’s room and it’s a subtle pink color. I like it.
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Aug 28, 2023
I recommend!
I love my new rug, it's perfect. The delivery was super fast, the quality of the rug is great
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Aug 27, 2023
Perfect for Classroom
I love this rug in my classroom! For 2 years, I've been looking for an affordable option for a large rug for my classroom. This adds just enough modern and color for it to be perfect! It arrived quickly and it was easy to unroll. My students love it and so do I.
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Aug 26, 2023
10/10
[This review was collected as part of a promotion.] Easy to navigate website with accurate descriptions & reviews. Quick shipping and arrived in good condition. Quality, color, and material is beautiful and exactly what I was looking for!
by
Verified Purchase
Recommended
Customer review from nuLOOM.com
Jul 24, 2023
Beautiful rug! Excellent value!
Beautiful rug! Excellent value! I absolutely love this rug! We have a large space to fill and this rug is perfect- enough of a pattern to keep things interesting, but not overwhelming- the color is a true neutral. Wonderful!
by
Verified Purchase
Customer review from nuLOOM.com
Jul 17, 2023
Love this beautiful rug!
Love this rug! This rug is soft and looks great in my office. Cleans up well.
by
Verified Purchase
Customer review from nuLOOM.com
Apr 30, 2023
Great purchase.
[This review was collected as part of a promotion.] Lovely rug. Used the show in room app to see what rug would lol like and it worked perfectly. Great soft rug-color is a muted gray. Prompt delivery!
by
Verified Purchase
Customer review from nuLOOM.com
Mar 12, 2023
Nice looking rug, not plush
This is a really nice-looking rug so I appreciate the aesthetics, but keep in mind it is really thin and not plush. Also, the design fades from one side to the other along the long side. You can't see that in the image.
by
Verified Purchase
Customer review from nuLOOM.com
Mar 5, 2023
Great style.
Love the style and ease of the rug, but came damaged.
by
Verified Purchase
Customer review from nuLOOM.com
Feb 26, 2023
Pretty design but poor quality
The rug looks just like the photos and the shipping was prompt. My cat vomited on it almost immediately and the cleanup was easy, no stains remained. That being said, it’s very cheap feeling. The rug is thin and not cushioned at all. I’m keeping it for now because it’s so inexpensive but I’m not very impressed. I guess you get what you pay for.
by
Verified Purchase
Customer review from nuLOOM.com
Feb 16, 2023
Not impressed.
I don't think it's worthy of it's price tag. Feels more like a $80-$100 rug. Not soft, feels cheap. The pattern is much more distressed then the photos show. It's okay, and will work but I'm certainly not impressed by any means
by
Verified Purchase
1 found this review helpful
Jan 26, 2023
My new rug❤️❤️
I love my new rug. Delivered on time and was easy to train to lie flat.
by
Verified Purchase
Customer review from nuLOOM.com
Jan 7, 2023
Perfect for my living room!
[This review was collected as part of a promotion.] Love my new rug! Beautiful grays & whites bring my living area together!
by
Verified Purchase
Customer review from nuLOOM.com
Nov 28, 2022
As pictured
Beautiful rug! Needs rug pad under for hardwood floors
by
Verified Purchase
Recommended
Nov 18, 2022
Not pleased.
The pattern is cute… rug itself a little cheap-looking. But my real complaint is that there are tons of creases in it that appear impossible to get out. Books on all of them don’t seem to even make a dent. Disappointed. I’ve already returned one rug and don’t have the energy to return another.
by
Customer review from nuLOOM.com
Nov 11, 2022
Completed my living room
I love this rug it has a great pattern and is soft!