Free shipping

Gift Card Frequently Asked Questions

GET THE FAQS

Gift Cards & Store Credits

What is The Home Depot Gift Card?
The Home Depot Gift Card is a plastic card with monetary value. It may be used to purchase The Home Depot merchandise online, in stores or by phone.


To purchase The Home Depot Gift Card, click here.


What forms of payment do you accept for purchase of The Home Depot Gift Card?
We accept Visa, MasterCard, American Express, Discover and The Home Depot Credit Card to purchase The Home Depot Gift Card. Please note that neither a Home Depot Gift Card nor a Store Credit may be used to purchase Gift Cards.


Can I buy The Home Depot Gift Card and have you send it to someone else?
We can ship your Gift Cards to anyone with a valid street address within the 50 states. We cannot ship Gift Cards to Post Office™ boxes or addresses outside of the U.S. at this time.


Where do you ship Gift Cards?
Gift Cards may be shipped to valid street addresses within the 50 states. We do not ship Gift Cards outside of the United States.


Are Canadian Gift Cards available?
To purchase a Canadian The Home Depot Gift Card online, click here. You may also purchase Canadian Gift Cards by visiting your local The Home Depot store in Canada.


Why can't a Gift Card be delivered to a Post Office™ Box?
For your protection, we only ship Gift Cards to valid street addresses. We hope this does not cause any inconvenience.


How do I place a Corporate Gift Card order?
Call toll-free 877-423-3005 to speak with our Corporate Incentive Representatives, Monday through Friday, 8 a.m. to 5 p.m. ET.


What is the shipping time?
Shipping time will depend on on the delivery method you select. Listed below are the delivery options:


SHIPPING METHOD     DELIVERY TIME                                                                        SHIPPING TOTALS
U.S. Postal Service        2-10 Business Days                                                                   Free
UPS Next Day Air          1 business day, if order is received by 12:00 noon EST      $6.00


Orders received between Friday 12 noon EST and Monday 5:00 a.m. EST will be shipped on Monday.
Currently, we are shipping to U.S. street addresses only.
UPS offers Saturday delivery to most, but not all, U.S. ZIP Codes using Next Day Air Service.


What are the terms and conditions related to the use of a The Home Depot Gift Card?
Purchase of or use of Card constitutes agreement to the following terms:
Gift Card has no fees and will never expire. Valid toward purchase of merchandise/services at any The Home Depot® store in the U.S., Canada or Mexico and online at HomeDepot.com. Gift Card carries no implied warranties and is not a credit card or debit card. Cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account, for Tool Rental deposits, or for purchases outside a The Home Depot store (e.g., a customer’s home or over telephone). Check your balance at any The Home Depot store or online. Lost, stolen, or damaged Gift Cards will not be cancelled and replaced without required proof of purchase. Except as required by law, Gift Cards purchased with cash will not be replaced. Contact your local store for details. Home Depot Incentives, Inc. reserves the right to deactivate or reject any Gift Card issued or procured, directly or indirectly, in connection with fraudulent actions, unless prohibited by law, and Home Depot Incentives, Inc. reserves the right to change these terms. Redeemable in local funds at Home Depot’s then applicable exchange rate.


How can I check the balance remaining on my Gift Card?
You may check the available balance on your The Home Depot Gift Card in one of two ways:                       
1.  Visit any The Home Depot store and ask a cashier to check the balance for you.
2.  Check your balance online at homedepot.com.


Where can I purchase The Home Depot Gift Cards?
Currently, The Home Depot Gift Card is only available for purchase within the 50 states. You may click here to purchase The Home Depot Gift Card online or visit any The Home Depot store.


Can I use a Gift Card to purchase my online order?
Yes. The Home Depot Gift Card may be used to make purchases online at homedepot.com. You can also use your Home Depot store credit for online purchases provided the store credit has a PIN and was issued by a U.S. The Home Depot store. The Home Depot gift cards and store credits may also be used to make purchases by phone or in person at any The Home Depot store.


Return Policy and Product Exceptions
The Home Depot Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account nor Tool Rental deposits.


How long will it take for me to receive a credit once I return an item?
We issue return credits within 48 hours after the product is received in our return center. However, when the return involves a Gift Card, a new Gift Card will be created and sent with the return credits applied. The new Gift Card will be mailed and on its way within 48 hours after the product is received in our return center.


How long should I keep my Gift Card after using as tender for an online purchase?
Please retain your Gift Card(s) until you have either received your online order or picked it up at a store location. No charges will be deducted from your Gift Card(s) until your order has been shipped out to you or until you receive your Order Ready for Pick Up Notification.


Is The Home Depot GIft Card reloadable?
The Home Depot Gift Card is not reloadable. It is not a credit card or debit card.

eGift Cards

How do The Home Depot eGift Cards work?
The Home Depot eGift Card Purchased through homedepot.com: In addition to the plastic Gift Card, you can also purchase The Home Depot eGift Card through homedepot.com by clicking on the eGift Card option. This will take you to our partner site—CashStar. To order The Home Depot eGift Card, just choose the denomination and the card design or upload your own photo. Then enter the recipient’s email address. Once the purchase has been completed, the eGift Card will be sent to the recipient within several hours or sooner. If lost, simply reprint the eGift Card. If stolen, contact CashStar Customer Support at 1-866-903-9161. Since this is a partner site, you will not be able to buy the eGift Card and other merchandise in the same transaction.


The Home Depot eGift Card Redeemed through American Express Membership Rewards: If you redeemed a The Home Depot eGift Card through American Express Membership Rewards, you’ll receive it electronically, almost instantly. Just print it out or email it to someone as a gift and use it that same day. The eGift Card can be used in our retail stores or online at homedepot.com. Just like our plastic Gift Cards, there are no expiration dates or fees. If lost, simply reprint a new eGift Card. If stolen, contact American Express Customer Service at 1-800-297-3276.


How are eGift Cards different from plastic Gift Cards?
Plastic Gift Cards are sent to recipients via mail. eGift Cards are sent via e-mail and can be printed out and used hours after they're purchased. Both plastic and eGift Cards have no fees or expiration dates. They are redeemable in stores and online.


Am I purchasing the eGift Card through The Home Depot?
When you purchase The Home Depot eGift Card, you will be directed to The Home Depot’s partner site operated by CashStar. CashStar will take the order, process the payment and distribute the eGift Card to the recipient. The Home Depot eGift Card is just like the regular plastic The Home Depot Gift Cards and can be redeemed at The Home Depot stores or online at homedepot.com.


Are there any fees associated with the eGift Card?
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.


Can I change the value of an eGift Card after I've paid for it?
Not at this time.


How do I cancel the purchase of an eGift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting CashStar Customer Support at 1-866-903-9161. If the delivery date is today or in the past, your purchase cannot be cancelled.


Which credit cards do you accept?
We can accept VISA, MasterCard, American Express, and Discover. The Home Depot Consumer Credit Card or The Home Depot Commercial Revolving Charge Card cannot be accepted as payment for an eGift Card purchase because this site is operated by The Home Depot's third party partner, CashStar.


What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code.
*  MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
*  American Express: The Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right).**


Card Security Sample
**  Please note, there are a small percentage of "plastic-less" card accounts for American Express – Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card Security Code.

When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as HOMEDEPOT CSTAR GFTCRD.


Can I buy an eGift Card for myself?
Yes. To do so, enter your own email address in the "Recipient Email" fields, and enter your own name as the recipient name. Then check "This is for myself." Complete the transaction normally. When you receive your eGift Card alert (via email), follow the instructions in the message to retrieve and redeem your eGift Card.

I want a printed eGift Card to present to someone as a gift. How can I accomplish this?
Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient's Email" field, and check "This is for myself." Enter your recipient's name and your personal message on the Gift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in the message to retrieve your eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed at any U.S. The Home Depot store and on homedepot.com.


Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate Gift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you a Virtual Gift Card from The Home Depot." Your name will be in the place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from The Home Depot."


Can I purchase an eGift Card with other The Home Depot merchandise in the same transaction?
No. The purchase of an eGift Card is operated by The Home Depot's third party partner, CashStar. To buy The Home Depot merchandise, you will need to go to homedepot.com and make the merchandise purchase in a separate transaction.


What exactly does the recipient receive when I send an eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card.


When is the eGift Card sent to the recipient?
The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.


Where can I use my eGift Card?
You can use your eGift Card at any The Home Depot store in the United States, its territories or possessions, and in Canada. You may also redeem your eGift Card online at homedepot.com.


Can I let someone else use my eGift Card?
Yes. You do not have to provide any ID to use your eGift Card, so you can give it to a friend if you want to. Once any value of the eGift Card has been redeemed, it cannot be credited back, so be sure you really want to give your eGift Card away. There is no way to limit how much of the current value can be redeemed. If the eGift Card is worth $50, your friend can redeem it for up to $50. You may either forward the eGift Card alert message to your friend, or print the eGift Card and give it to him or her. Be aware that transferring eGift Cards in this way increases the risk of fraud, so it's best not to transfer beyond one person.


Do I need a special printer? Do I need to print color?
No and no. Most standard office and home printers are equipped to print eGift Cards and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge.


When does the eGift Card expire?
There is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.


Can I reload my eGift Card after I've spent the full value?
Not at this time.

How do I check my eGift Card balance?
To check your eGift Card balance, go to homedepot.com and click on the Gift Cards tab.


Can I return the eGift Card?
You may not return or cancel your The Home Depot eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact CashStar Customer Support at 1-866-903-9161 prior to the delivery date selected during the purchase process.


If you return merchandise originally purchased with an eGift Card, any refund will be issued in the form of a store credit that may be used at any U.S. The Home Depot retail stores.


Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state-of-the-art technology for consumer protection. Behind the scenes, your Web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact CashStar Customer Support at 1-866-903-9161.


How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, you will receive a message with options for resolving the issue.


How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact CashStar Customer Support at 1-866-903-9161, with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.


What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you misplaced your eGift Card, you can reprint it if you bookmarked it in your browser or click on the link in the original email. If your eGift Card was lost or stolen, contact CashStar Customer Support immediately at 1-866-903-9161. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and reissue a new eGift Card to you for the remaining value


What if someone makes a copy of my printed eGift Card?
Our state-of-the-art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the Virtual Gift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact CashStar Customer Support immediately at 1-866-903-9161. Any value that has not been used can be reissued to you in a new eGift Card.


Who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send eGift Cards over the Internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.

Special Occasion Gift Cards with Hallmark Branded Greeting Cards

Am I purchasing the Special Occasion Gift Card and Greeting Card through The Home Depot?
To provide an expanded selection of Gift Card designs and the option to have your Gift Card delivered in a Hallmark branded greeting card, you have been directed to The Home Depot’s partner site operated by Hallmark Insights.  Hallmark Insights will take your order, process the payment and send the Gift Card to the designated recipient.


Can I purchase a Special Occasion Gift Card with other The Home Depot merchandise in the same transaction?
You have been directed to a new site that is operated by The Home Depot's third party partner, Hallmark Insights. To buy The Home Depot merchandise, you will need to go to homedepot.com and make the merchandise purchase in a separate transaction.


What forms of payment do you accept for purchase of a Special Occasion The Home Depot Gift Card?
We accept Visa, MasterCard, American Express and Discover. The Home Depot Consumer Credit Card or The Home Depot Commercial Revolving Charge Card cannot be accepted as payment for custom Gift Cards or greeting cards because this site is operated by The Home Depot’s third party partner, Hallmark Insights.


When is my credit card charged for my purchase?
Your credit card is charged at the time your order is shipped. This purchase will appear on your credit/debit card statement as “Home Depot Gift Cards” or “Gift Certificate Center.”


Can I buy The Home Depot Gift Card and have you send it to someone else?
We can ship your Gift Cards to anyone with a valid address within the 50 states, Puerto Rico, U.S. Virgin Islands and Guam. We cannot ship Gift Cards to addresses outside of the U.S. at this time.


Can my order be personalized?
Each The Home Depot Gift Card you order is sent in a The Home Depot note card that can be personalized with a message to the recipient and your name. This personalization is easily completed during the short Gift Card order process.  You can also upgrade your Gift Card packaging to have your Gift Card delivered in a Hallmark branded greeting card with the same type of personalization that includes a Hallmark sentiment on each greeting card.


Can I buy more than one Gift Card on one order?
Absolutely. You have the opportunity to order multiple The Home Depot Gift Cards. You may choose from different designs, dollar amounts and packaging options. You can also upgrade your Gift Card packaging to have your Gift Card delivered in a Hallmark branded greeting card that includes the recipient’s name, a message and your name.


Where do you ship Gift Cards?
Gift Cards may be shipped to valid addresses within the 50 states and Puerto Rico, U.S. Virgin Islands and Guam. We cannot ship Gift Cards to addresses outside of the U.S. at this time.

Are Canadian Gift Cards available?
To purchase a Canadian The Home Depot Gift Card online, click here. You may also purchase Canadian Gift Cards by visiting your local The Home Depot store in Canada.


What is the shipping time?
The shipping time depends on the delivery method and Gift Card packaging options you select. You will receive an email confirming your order shortly after your order is submitted. Orders that are submitted by 12 noon Central Time will be shipped within 2 business days. Orders placed after 12 noon Central Time will be shipped within 3 business days. Standard delivery on Gift cards is U.S. Mail, so delivery can take from 7-10 business days.  There is no shipping charge for Gift Card orders sent via U.S. Mail. If you selected a Hallmark branded greeting card for your packaging option, your order will ship within 5 business days.


What if I want to get my The Home Depot Gift Cards delivered more quickly?
We can send your Gift Card order via UPS overnight service for just $6 more.  UPS offers Saturday delivery to most, but not all, U.S. ZIP Codes.


Return Policy and Product Exceptions
The Home Depot Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account nor Tool Rental deposits. Hallmark branded greeting cards cannot be returned.


What if I have additional questions about ordering Special Occasion Home Depot Gift Cards?
For questions about the Special Occasion Home Depot Gift Card program, please call Hallmark Insights, Monday through Friday 7:00 a.m. - 7:00 p.m. Central time at 1-866-398-4540. You can also email us at Customer.Service@HallmarkInsights.com.


Once you receive your The Home Depot Gift Card, if you should have questions about the card’s balance, difficulty using the card, etc., please contact The Home Depot at 1-800-430-3376.

If I enter my credit card information online, is it safe?
Keeping your information secure is a top priority for us. When you place orders through our site, your information is transmitted to our secure server. Our secure server uses Secure Sockets Layer software (SSL), which allows us to receive information that your Web browser encrypts and transmits to us. SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information.


Will you sell my information to other companies?
We are just as concerned about ensuring your safety as you are. We will not trade, rent, or sell your personal information. We will also never share your credit card number, e-mail address, or other personal information without your prior authorization. For more information, please visit our Privacy & Security Statement page.

Store Credits

Can I use Store Credits online?
Store Credits must have a PIN on the back to be used online