Reviews for 21st South #4403

I had two wire mesh/chrome utility shelves that were holding some aquariums. They became unstable and unleveled- a ticking time bomb of aquatic catastrophy. I ordered two new 'Muscle' brand very strong utility shelving units which had become damaged in transit. One box wasn't too bad while the other was in need of replacement. Since I really needed one unit to transfer all my tanks to, I took the less damaged box home- only to discover that it was missing a few posts. I went back to the HD store and the employees were very helpful, understanding, kind, and considerate. We grabbed a 'Muscle' brand box (different measurements, but the same posts), swiped the number of posts needed, and off I went to build a much needed shelf. Thanks to these employees- who deserve a big fat $ raise, I am able to avoid catastrophy and save all of my fish and critters.

I arrived in a panic trying to find a gift for the plant child. Sir Tony must have felt my panic, and spoke up from the lift he was on, “Have you seen the Anthurium Crystallinum? You’re going to want to.” He untethered himself from the lift to come down and help me find what only my plant child would cry with joy over! I can’t find help at the other place, @HD they go out of their way to help!

I was way more for the product I wanted do to employee mistake

At this store I was greeted with kindness and every one of the employees that I spoke to was helpful but most importantly there was a gentleman with a beard and a beanie On I018 where all the power tools are at and he was very helpful and took the time to explain something to me that helped me with my purchase. I was making a spendy purchase... So I am grateful for that interaction because it really helped me in the end.

Little lady I'm plumbing acted like I was making stuff up when I asked if they moved there flushometers. She didn't know what I was talking about and when we found them she said with adittude (that's a water closet)

I’m simply amazed on how professional and knowledgeable the employees at the Home Depot at 21st South. each one of them helped me find exactly what I needed and even at checkout they helped me self scan what I thought was impossible nuts and bolts. Thank you for being so professional and on the ball if you ever need help with the project, I would drive the extra mile or two to this Home Depot. The people And the selection is always stocked.

Mark in the garage door opener section was very efficient. He picked up my phone call, established a unit was available. Inquired if I would like to purchase, did the paperwork. I picked up the order in store. Young man at register was polite and efficient. Seamless, and on Black Friday.

Rented two chippers from Home Depot, neith of them worked due to failure of the "geniuses" at the rental shop to maintain the equipment and wasted an entire day dealing with their ineptitude. I will NEVER give Home Depot a dime of my money for the rest of my life. The second chipper they rented me practically empty of gas so I filled it before discovering it didn't work either. Guess what their customer service/manager said? Nothing! They ignored me waiting me at customer service until I finally left. What a horrible experience, they wasted my entire day. Never again!

Almost all aisles blocked with seasonal merchandise! Hard to navigate through the store with a cart and nearly impossible to navigate the store with a larger cart. As a contractor that shops here often this is maddening and makes me go elsewhere far more often between September and January

I was shopping for cabinets and order on line but had a question about delivery. I ended up having the cabinets ordered in the store, associated insured the order was correct, gave me aisle numbers where the items were that I wanted to take. Billie, Deb and Ashley were exceptional.

We're looking for a dryer.First off, they don't have a lot in stock.There were only one that was ready to be shipped home.The rest we have to wait a full week for and while waiting and looking through different dryers, two different employees came as I asked them the differences between two different dryers.They seemed to both disappear and never came back

Hardly any employees around. Why does the store let in so many DOGS? This Home Depot has marked off a large area of the parking lot for their "rental trucks" making finding a parking spot tough. This location seems low class and run down.

People who work there are always kind and helpful.

Chris, Derrick, Jan etc etc etc are hands down the reason we were able to accomplish our goal of doing an entire remodel on our historic home in Salt Lake City. We can not speak highly enough of their efforts to accommodate us.

I rarely have to shop at HD these days but when I do, this is my preferred store. They have a great staff and I usually find what I need in stock and the store has always looked great inside. The outside though….you can never park close and I haven’t figured out yet if it’s because the areas contractors leave their equipment up front in the lot, or whatever is going on, but all the best spots are already taken so expect to walk a ways. Hopefully you know where inside your items will be at already or prepare for an unwanted tour of the place while you figure it out.

I'll avoid this store if possible, its old, messy, disorganized aisles cluttered, throw dogs into that mix not a pleasant experience.

Went in just to ask a few questions and I was met with a lot of unkindness. I even had to pause and say, “I’m not trying to upset you” which was met with a rude glance and her being short. My buddy ended up going to ACE after I told him about this experience and you should too. Doesn’t take much to be kind

The employees we encountered at the Salt Lake City Home Depot were courteous and helpful. They enabled us to find in a timely way what we were looking to purchase.

Read the title......

They have ALWAYS helped me load. Most appreciated

I bought a new light for the garage and boy did it light the garage up good. I have a old one and when the bulb goes out I will buy another since cant get replacement bulbs

I was running errands and remembered the “honey do” that still needed to be done, so I visited this mega-store to shop for the right fix. I have to say the store was filled to the brim with inventory that was well placed and thoughtfully done. The app sent me to the isle and bin so I didn’t wander around, it was get ‘er done. There were several options to choose from and I picked out the best option in my humble opinion, knowing my spouse will provide final say. It worked like a Swiss watch. Checkout was amply ready for checkout with friendly cashiers to assist if needed. I think I just found my favorite Home Depot

I've been here several times and the power tool section never seems to have what I'm looking for. Frustrating to have to go elsewhere

It always has everything I need at unbeatable prices. I appreciate their return policies and their convenience to the city. It is my go to spot for projects and improvements.

You moved everything around in the store. I can’t find anything where it used to be. As a contractor, time is money. I can’t find what I’m looking for, and if I happen to run into an employee, they don’t know where it is either.

Best in store service I’ve ever recieved. While not a Home Depot employee Coooer helped with my purchase of a Ryobi snow blower from start to finish!! Super impressed with his customer service skills.

Parking lot is crazy and hard to get into. Bathrooms are a disaster. Customer service ain't bad and it seems they have a lot of products.

I'm very excited about the Milwaukee sell but hesitant to go in due to the rude pushy cashier that's working there

I really enjoy going through gardening and the paint depts. I’ll be back!!

This is the closest Depot to my house but I only go there if I ABSOLUTELY HAVE TO. There's always something messed up here. Employees try to avoid you or the checkout is wonky or not working or the check out helper isn't helpful and really just in the way. No other Depot that I go to has these problems. Yea, 15 yrs now. UGH.