everything was clean in the store
Special Buy of the Day
everything was clean in the store
Every single employee has a lesson to teach us about your question.
The employee in the paint dept. was especially & incredibly helpful! She thoroughly knows her paints! Better yet: she helped me understand what was what! She patiently & efficiently answered my dumb questions with a genuine smile. Impressed.
Great staff who have always gone out of their way to help me find items or do anything to make it as easy on me as possible. The store always has everything in stock that I have ever needed.
I am always amazed to think back to all of the opposition to building Home Depot at this location. The store and grounds are a beautiful addition to the neighborhood and the many shoppers verify that this is the right store and the right location. It is the go to place for many of our needs.
We’re still suffering the incompetence of this store’s employees and management. A month ago we placed an order for flooring. They filled it incorrectly. We only found out one week before our project started. They promised a new order would arrive by 7/13. Its the 17th and it’s not here. Paying contractor and hotel. Nobody is assuming responsibility at Home Depot. Will never use this business again.
Couldn't ask for better employees that care for individual customers. Been going to this location since I was a child and never had a bad experiance.
I'm pretty upset about my recent experience at HD in E. Salt Lake. Not all Home Depot's. Just this one. I bought a display model tool Milwaukee impact gun, which included a battery. The label said "comes with battery". I have other Milwauke M18 tools and this was a great addition I have been after for awhile. The battery turned out to be defective. Upon return, I was told at the return desk that I could have a new battery. I was also told to follow "Mike" who would take care of it. It became clear that Mike did not agree with that decision. He become a bit vindictive (you could tell) and after 3 rounds of finding reasons AND calling others in the store to get validation, we ended up standing in the aisle together and he said, "I can't give you a replacement battery". The excuses were 1) I don't believe you it's defective. So we went to the rental counter to check a charger and it was. It was defective. 2) The price of a new replacement was $90 but he clearly stated, "that is too much, I can't give you a $90 battery". He went on the phone to get an option. 3) Then it was "i just called another employee and display models don't have working batteries". I rebutted with, "sir, the label says it comes with a battery. I'm assuming it would work or you would mark it as "non working display battery" or not have put it clearly on the tag that is affixed to the drill". He then went back to the phone again. 4) Can you show me where you got this? Yes and I took him to the area. He saw other tools with batteries which were bolted on (other display models so those batteries don't "walk"). There was a M18 4.0 or 6.0 battery there but he said "that one is too big, it isn't a like kind replacement". We ended standing there and he said, "I can't replace this battery, sorry". He offered refund only and was happy he won. Then he resisted giving me the tool back. He said "you have to pay for it", and I showed him my receipt from the previous trip. He then slowly handed it back to me, begrudgingly. I am upset about this and am rethinking my wife's recommendation to shop elsewhere from now on. Honestly, in the end, I don't really care about the tool and battery. It was Mike's vindictive attitude. I was told at the return counter I could have a replacement and Mike didn't seem to agree with that assessment. Once on his own with me, you could tell he was thinking "no way I am letting this guy get a battery". 3 times he came with a reason, I rebutted with the "battery included" label, and he went off on the phone to get another reason. He took joy in winning and saving HD $90. It's $90. Just eat it and keep a customer. Also, next time, don't put "comes with battery" on the part, if it doesn't come with a battery.