Albany,NY #1262

We purchased a bunch of stone pavers online and picked them up at this store. As we left the store, we passed a young Home Depot employee who was moving carts back into the store from the parking lot. As I got to my vehicle, I realized that I forgot to bring gloves. I had already made that mistake when installing the first few stones and shredded my hands, so I loaded the first stone trying not to open any of the healing cuts. Before I could even turn around to load the second stone, the young employee appeared and said "Let me do that for you. You don't want to do that without gloves. I've seen people get cut up pretty badly". The name on his vest was ELIJAH and I couldn't have been more impressed and appreciative of his proactive commitment to customer service. I hadn't even as much as turned around to look for help, yet he saw what was going on, knew I was going to cut up my hands, and headed over to help. THAT'S HOW CUSTOMER SERVICE IS SUPPOSED TO BE DONE! Home Depot needs to put ELIJAH into an executive training program, promote him up the ladder, and let him spread that commitment throughout the corporate culture. I'll now drive past other stores to go to Home Depot because of what ELIJAH did. That's an impressive young dude! As a small business owner, those are the things that I preach to my employees. If I have an opening in my company, I'm driving back to that Home Depot to offer a job to ELIJAH. Reward what you want repeated. That young employees action's need to be repeated in many different places. Well done, ELIJAH!

great customer service

Kim at the albany store is the best... make her CEO

I accidentally put my credit card in a cash tray and was unable to retrieve it. Two employees went out of their way, in a patient and friendly manner, to retrieve my card and allowed me to make my purchase and be on my way.Thanks to Justin and Logan.

We went to Home Depot to purchase a refrigerator. It was for sale at many other appliance stores, but Home Depot's price and services were substantially better than its competitors. The store clerk was terrific!

I recently bought a cute little house and I'm going to be frequently visiting this store for the next while. I got my new lawnmower (why burn gas or electric when you can burn calories!) and a great 100' hose that I'm going to need for my gardens, which I was very pleased with. I found everything that I needed (at the moment!) and was already eyeing what I would be getting for future projects.

I purchased a gas range and the salesperson Antonio knew his suffering. Great experience.

This store, in particular, has the nicest employees. Instead of me searching for someone to ask for help, everyone here asks if you need assistance any time they see you.