#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(972)396-3910

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

909 W Mcdermott Dr

Allen, TX 75013

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 516 reviews
91%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (516)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 516 reviews
Great products supported by great staff!
I encountered an unexpected mess when my kitchen sink disposal started leaking through the housing and out the power cord! A slow drip that was not perceived until it took out not only the disposal itself but also compromised the cabinet decking below the sink. Jim Longley, my go-to man at the Allen, TX Home Depot, took time to help me find the right tool for cutting out the ruined cabinet decking, find the right disposal replacement and wrote up the order for everything with advice on all that I would need. I wound up getting everything remodeled and replaced that same day.
by
    Thanks to Anthony!
    I recently had the pleasure of receiving assistance from Anthony. He was incredibly helpful and provided excellent advice on choosing paint swatches for my front door. Anthony was thorough in his explanations and offered valuable insights on how to approach painting the door and ideas for the rest of the house. He even gave me some paint swatches to take home and try out. Anthony is a top-notch employee and a wonderful person to speak with. Great Guy!
    by
      Jane & Melissa at Pro Desk Fantastic!!
      This customer chose to rate the product and not provide text.
      by
        • Recommended
        Amazing experience
        Because of the personnel. Thanks to Edna and Art. They are amazing. The associate Art is very knowledgeable, thanks to him I was able to repair my bathrooms. Please keep him - he is a good one. Sincerely, Enrique
        by
          • Recommended
          Great features
          This customer chose to rate the product and not provide text.
          by
            • Recommended
            Extremely helpful friendly team!
            I am at HDepot weekly for home projects or rehab projects. Last night, I was at the Allen location and spoke with 7 different employees in various depts. Collectively, they were ALL extremely helpful, knowledgeable, friendly, pleasant, kind, smiling, encouraging. Some helped me evaluate. Some recommended. It was an excellent experience! Highly recommend the Allen location! The team there is outstanding! Thank you!
            by
              • Recommended
              Lack of products
              Generally speaking the Allen store has been out of products most of the time. Been this way for decades. Give the store a C- grade.
              by
                • Recommended
                Great assistance
                I am a recent widow and appreciate the help I have received at Home Depot.
                by
                  • Recommended
                  Dark in plumbing isle
                  You need more lites in the plumbing aisle. I pointed this out to a clerk and he said yes I was right. It is dark back there. Not so in the front of the store the front half that is
                  by
                    • Recommended
                    I came into to the store to buy rocks and paint. I waited for 20 minutes in the garden department. They called three times for assistance. I’m 84 years old. I cannot lift those rocks and I need somebody to put them in my car after the third call, t
                    From the checkout girl no one came. I went back into the store and I saw a girl on the ladder named Valerie. She was working. I asked her for someone she got off the ladder and said no one was around and she would come help me she lifted 350 pound bags of rocks into my cart and then put them in my car. This is not a young lady and I was mortified to see if someone a woman had to put these in my car and lift these for me. I tried to tip her. She would not take it. This lady needs to be honored for what she did for me And given a raise. She’s an amazing employee, and I certainly hope that you treat her as one of your valued employees. But a young woman like that should not be required to lift a 50 pound bag that’s ridiculous. God bless her for what she did for me today.
                    by
                      horrible customer service
                      i went to customer service for help with a tree pole trimmer. rep could not have been worse.... short, african american, short black hair.....very rude...did not want to help...seemed bothered....no one else/no other customer was in customer service at that time so they were not busy. i spoke to store manager and other ot her associates...they all agreed she was a ''''bad'''' employee
                      by
                        horrible customer service department
                        all staff was great EXCEPT on african american, short,fat, short hair....horrible attitude...should not be working in a customer facing role....really sad..
                        by
                          Big clean parking lot - clean store with attentive staff
                          Going to this store for 10 years. Always get what I need and help from the staff.
                          by
                            • Recommended
                            Great customer service
                            I bought a fridge with the help of Brian that went far and beyond with his kindness and knowledge.
                            by
                              When can I get the door I piad for
                              On 4/12/2025, ordered a S/O STEVES AND SONS, INC Legacy Fiberglass Patio Doors | Fiberglass Patio Doors Double Entry Door called 5 times after 5/12/2025, they could not give any information on it. Cancelled the order on 5/20/2025. They called and told my wife it was in and to pick it up any time. My wife paid for it again, on 5/24/2025, we tried to pick it up. We were told that a truck had been delivered and they unpacked it in front of the door, and we can get it until they clear everything out. Still no door.
                              by
                                about retune
                                I had a very disappointing return experience. I purchased five metal fence posts, but when I returned them, the employee—an African American young woman—only processed a refund for four. When I got home and checked the receipt, I realized I had not been refunded for one post. It felt like my money was taken unfairly, and I’m very upset about this. Accuracy and responsibility during returns should be a top priority. I reported this issue to the store manager at the time and also sent an email to HomeDepot.com customer service, but I did not receive a satisfactory response.
                                by
                                  • Recommended
                                  Great customer service
                                  Staff was very helpful and helped me find what I needed.
                                  by
                                    • Recommended
                                    Customers are first priority!
                                    I recently purchased a GE dryer, and couldn’t be more pleased with the customer service. The staff answered all my questions and I never felt rushed to make a decision. No high pressure sales! Home Depot is number 1 in always having enough inventory, and the helpful staff to answer questions. They’re my go- to home improvement store!
                                    by
                                      • Recommended
                                      Don’t go if you need belp
                                      Employees won’t help you. Be prepared to load everything yourself, get no answers to any questions and not get anything that’s not prepackaged like wire or cut wood
                                      by
                                        FAST AND CONVENIENT 👍/ Availability LOW 👎/ Low inventory 👎/ NO Customer SERVICE
                                        Would not normally shop at the Allen home Depot not the greatest of selection... But when in a pinch it's right down the street from my house. Sometimes you have to sacrifice abundance of choices and deal with poor customer service low inventory and even lower choices in selecting your product. Come on corporate this is Allen Texas, this should be one of your most jam-packed stores stop being cheap a little more customer service training with your employees and wham you're going to be a busy number five store in the metroplex good luck!!!
                                        by
                                          • Recommended
                                          Great service
                                          Whenever I go into your store, I am able to find an employee who can answer my questions. If he or she does not know the answer, they do not hesitate to find someone who can.
                                          by
                                            • Recommended
                                            Helpful staff and cashiers
                                            I bought several tools and gardening materials, the outdoor staff was very helpful and friendly. When I was at the tool area, the gentleman there was helpful in finding the tools that I needed including the battery options for the drill. I spent over $500 and got a military discount.
                                            by
                                              • Recommended
                                              Great service and they had what I needed at a reasonable price!
                                              I needed a replacement trim for the bottom of our glass shower door. I was concerned that it would be difficult to find, but Home Depot had it in stock. One of the associates showed me exactly where it was which was very helpful!!
                                              by
                                                • Recommended
                                                Always willing to help
                                                Great staff at this store, especially customer service when dealing with returns - very reasonable, helpful and thoughtful.
                                                by
                                                  • Recommended
                                                  outstanding help with heavy items (firewood)
                                                  I would especially like to thank the two local employees who helped me buy firewood, load it into my car, and arrange everything in an organized manner. I have no words to express my gratitude for their help.
                                                  by
                                                    • Recommended
                                                    Poor staffing
                                                    Not much help from lumber yard area
                                                    by
                                                      Need assistance? Ask for Rich
                                                      Rich (plumbing dept) is excellent with greeting customers. More importantly, he’s a great listener and takes you right to where the product you need is. Never points. Never says an aisle number. He takes you to the product . Need help? Ask for Rich in plumbing.
                                                      by
                                                        • Recommended
                                                        My favorite go-to store for just about everything
                                                        Home Depot has supplied everything from my beautiful dining table to my drip irrigation system. I visit it pretty much weekly - really like the way the store is laid out, the selection, prices and staff make this my favorite store. Jim Longley in appliances is a must to visit for everything from a friendly smile to directions on where and what product I should look at.
                                                        by
                                                          • Recommended
                                                          Amazing customer service
                                                          I called asking if something was in stock and Nikki went above and beyond to assist me. She verified that they had the item and offered to bring it up front to have it ready for when I got there. Couldn’t have asked for better service.
                                                          by
                                                            • Recommended
                                                            Allen store
                                                            I went to this store as I go to different Home Depots all the time. It seemed that no one wanted to help me with what I was looking to purchase. I left and I more than likely will not shop at this particular store again.
                                                            by
                                                              Showing 1-30 of 516 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              1801 W Parker Rd

                                                              Plano, TX 75023

                                                              4.79 mi

                                                              Rental Center

                                                              (972)758-2408

                                                              Pro Service Desk

                                                              (972)758-2402

                                                              Mon-Tue: 6:00am - 9:00pm

                                                              Wed: 6:00am - 5:00pm

                                                              Thu: Closed

                                                              Fri: 6:00am - 9:00pm

                                                              Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              1224 N Central Expy

                                                              Plano, TX 75074

                                                              5.91 mi

                                                              Rental Center

                                                              (972)516-8426

                                                              Pro Service Desk

                                                              (972)516-8425

                                                              Mon-Tue: 6:00am - 9:00pm

                                                              Wed: 6:00am - 5:00pm

                                                              Thu: Closed

                                                              Fri: 6:00am - 9:00pm

                                                              Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              4600 State Hwy 121

                                                              Plano, TX 75024

                                                              6.43 mi

                                                              Rental Center

                                                              (972)377-1404

                                                              Pro Service Desk

                                                              (972)377-1410

                                                              Mon-Tue: 6:00am - 10:00pm

                                                              Wed: 6:00am - 5:00pm

                                                              Thu: Closed

                                                              Fri: 6:00am - 10:00pm

                                                              Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm