Reviews for Allen #6502

I encountered an unexpected mess when my kitchen sink disposal started leaking through the housing and out the power cord! A slow drip that was not perceived until it took out not only the disposal itself but also compromised the cabinet decking below the sink. Jim Longley, my go-to man at the Allen, TX Home Depot, took time to help me find the right tool for cutting out the ruined cabinet decking, find the right disposal replacement and wrote up the order for everything with advice on all that I would need. I wound up getting everything remodeled and replaced that same day.

I recently had the pleasure of receiving assistance from Anthony. He was incredibly helpful and provided excellent advice on choosing paint swatches for my front door. Anthony was thorough in his explanations and offered valuable insights on how to approach painting the door and ideas for the rest of the house. He even gave me some paint swatches to take home and try out. Anthony is a top-notch employee and a wonderful person to speak with. Great Guy!

Because of the personnel. Thanks to Edna and Art. They are amazing. The associate Art is very knowledgeable, thanks to him I was able to repair my bathrooms. Please keep him - he is a good one. Sincerely, Enrique

I am at HDepot weekly for home projects or rehab projects. Last night, I was at the Allen location and spoke with 7 different employees in various depts. Collectively, they were ALL extremely helpful, knowledgeable, friendly, pleasant, kind, smiling, encouraging. Some helped me evaluate. Some recommended. It was an excellent experience! Highly recommend the Allen location! The team there is outstanding! Thank you!

Generally speaking the Allen store has been out of products most of the time. Been this way for decades. Give the store a C- grade.

I am a recent widow and appreciate the help I have received at Home Depot.

You need more lites in the plumbing aisle. I pointed this out to a clerk and he said yes I was right. It is dark back there. Not so in the front of the store the front half that is

From the checkout girl no one came. I went back into the store and I saw a girl on the ladder named Valerie. She was working. I asked her for someone she got off the ladder and said no one was around and she would come help me she lifted 350 pound bags of rocks into my cart and then put them in my car. This is not a young lady and I was mortified to see if someone a woman had to put these in my car and lift these for me. I tried to tip her. She would not take it. This lady needs to be honored for what she did for me And given a raise. She’s an amazing employee, and I certainly hope that you treat her as one of your valued employees. But a young woman like that should not be required to lift a 50 pound bag that’s ridiculous. God bless her for what she did for me today.

i went to customer service for help with a tree pole trimmer. rep could not have been worse.... short, african american, short black hair.....very rude...did not want to help...seemed bothered....no one else/no other customer was in customer service at that time so they were not busy. i spoke to store manager and other ot her associates...they all agreed she was a ''''bad'''' employee

all staff was great EXCEPT on african american, short,fat, short hair....horrible attitude...should not be working in a customer facing role....really sad..

Going to this store for 10 years. Always get what I need and help from the staff.

I bought a fridge with the help of Brian that went far and beyond with his kindness and knowledge.

On 4/12/2025, ordered a S/O STEVES AND SONS, INC Legacy Fiberglass Patio Doors | Fiberglass Patio Doors Double Entry Door called 5 times after 5/12/2025, they could not give any information on it. Cancelled the order on 5/20/2025. They called and told my wife it was in and to pick it up any time. My wife paid for it again, on 5/24/2025, we tried to pick it up. We were told that a truck had been delivered and they unpacked it in front of the door, and we can get it until they clear everything out. Still no door.

I had a very disappointing return experience. I purchased five metal fence posts, but when I returned them, the employee—an African American young woman—only processed a refund for four. When I got home and checked the receipt, I realized I had not been refunded for one post. It felt like my money was taken unfairly, and I’m very upset about this. Accuracy and responsibility during returns should be a top priority. I reported this issue to the store manager at the time and also sent an email to HomeDepot.com customer service, but I did not receive a satisfactory response.

Staff was very helpful and helped me find what I needed.

I recently purchased a GE dryer, and couldn’t be more pleased with the customer service. The staff answered all my questions and I never felt rushed to make a decision. No high pressure sales! Home Depot is number 1 in always having enough inventory, and the helpful staff to answer questions. They’re my go- to home improvement store!

Employees won’t help you. Be prepared to load everything yourself, get no answers to any questions and not get anything that’s not prepackaged like wire or cut wood

Would not normally shop at the Allen home Depot not the greatest of selection... But when in a pinch it's right down the street from my house. Sometimes you have to sacrifice abundance of choices and deal with poor customer service low inventory and even lower choices in selecting your product. Come on corporate this is Allen Texas, this should be one of your most jam-packed stores stop being cheap a little more customer service training with your employees and wham you're going to be a busy number five store in the metroplex good luck!!!

Whenever I go into your store, I am able to find an employee who can answer my questions. If he or she does not know the answer, they do not hesitate to find someone who can.

I bought several tools and gardening materials, the outdoor staff was very helpful and friendly. When I was at the tool area, the gentleman there was helpful in finding the tools that I needed including the battery options for the drill. I spent over $500 and got a military discount.

I needed a replacement trim for the bottom of our glass shower door. I was concerned that it would be difficult to find, but Home Depot had it in stock. One of the associates showed me exactly where it was which was very helpful!!

Great staff at this store, especially customer service when dealing with returns - very reasonable, helpful and thoughtful.

I would especially like to thank the two local employees who helped me buy firewood, load it into my car, and arrange everything in an organized manner. I have no words to express my gratitude for their help.

Not much help from lumber yard area

Rich (plumbing dept) is excellent with greeting customers. More importantly, he’s a great listener and takes you right to where the product you need is. Never points. Never says an aisle number. He takes you to the product . Need help? Ask for Rich in plumbing.

Home Depot has supplied everything from my beautiful dining table to my drip irrigation system. I visit it pretty much weekly - really like the way the store is laid out, the selection, prices and staff make this my favorite store. Jim Longley in appliances is a must to visit for everything from a friendly smile to directions on where and what product I should look at.

I called asking if something was in stock and Nikki went above and beyond to assist me. She verified that they had the item and offered to bring it up front to have it ready for when I got there. Couldn’t have asked for better service.

I went to this store as I go to different Home Depots all the time. It seemed that no one wanted to help me with what I was looking to purchase. I left and I more than likely will not shop at this particular store again.