I don't know what it was about today's visit but all of the employee's were so nice and helpful and the cashier, Ryan, was so nice and friendly. He made me laugh and smile and that's hard to find at a place like Home Depot. I'd feel so much more comfortable if they required customers to wear masks and social distance. So many of them w/out masks and just walk right up next to you and stand right next to you.....uhhhggg! And, I didn't see one employee cleaning/disinfecting any surfaces and the carts were certainly not cleaned/disinfected. Never saw any hand sanitizers that were easily to visible. This company makes plenty of money to keep their surfaces/checkout areas clean/disinfected!!!! One more thing.....why is there NEVER enough people in the garden area to help you?? The check out line had 6 people in line so I went back inside to check out there were there wasn't any lines.
- Mon-Sat: 6:00am - 8:00pm
- Sun: 8:00am - 8:00pm
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Welcome to the Plano Home Depot. It's a great day to get started on your next home improvement project.
No matter how complex your project may be, we're here to help you finish it. From Hampton Bay patio sets to closet organizers our associates will get you in and out. Be sure to download our Home Depot product locator app and talk or chat with an online associate to get immediate assistance. We make DIY projects easy from every angle.
Community involvement is important to us at The Home Depot and, since 2011, The Home Depot Foundation has invested more than $300 million in veteran causes and improved more than 43,000 veteran homes and facilities in 4,200 cities. We also offer hands-on learning and expert advice at our DIY workshops, with topics tailored to everyone in your family, including fun monthly workshops for kids.
We're happy to serve and provide guidance every step of the way. We look forward to seeing you soon.
Sincerely,
The Plano Hardware Store Team
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your “Order Ready” communication. Remember to bring your identification.
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The employees are friendly and knowledgeable; Its always a pleasure going to this location, they always have what I need and its easy to locate.
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Staffs at Home Depot are friendly and helpful. They will try to answer your questions with good recommendations.
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Majority of employees are not wearing CDC recommended masks for COVID-19 protection. This encourages customers not to wear them.
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Best Home Depot Store in Plano. Pleasant and knowledgeable staff with actual trade experience. They know their business and their inventory. If you a DIY I recommend this be your first stop.
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Poor customer service. I waited 45 minutes (along with 2 other customers) for someone to help cut lumber. They overhead paged 5 times, and never any response. Eventually, we stopped asking various associates to find someone to help, and I asked for manager. The manager (Miracle) was paged overhead, did not respond. She was called, did not answer. Ultimately, an associate saw her walking down the aisle away from us, and when I rushed to catch up with her, she had walked into breakroom. I usually have a great customer service experience at Home Depot, but this branch was the opposite. When I spoke to Miracle, she was completely apathetic. It's fine if there is no one available to help cutting lumber. But don't tell people someone is on their way when no one is coming. When I finally spoke to manager about my frustration, she was entirely apathetic.
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This store does not have face masks for painting, mowing, or dust conditions for months. covid is no excuse.
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The stores are clean and easy to find,good products,but low cost,employees are nice and willing to help customers satisfy fully.
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