Arrowhead Ranch #475

Home Depot is my go to store for all my and my families projects.

Employees do not observe wearing face covering and not congregating with each other without maintaining recommended distances. Isles in building material not labeled so had a choice of spending more time looking or take a chance on being infected by lax employees.

If you're looking to upgrade your cabinets (kitchen/bathroom/etc.) find Leslie at the Arrowhead Home Depot! She's not only extremely professional, but has a wonderful attitude, and you can tell she loves what she does! I had question after question, and Leslie answered every single one of them, and she was happy to do so! She didn't try to rush me, nor did she act as though I was taking up her time. What a wonderful employee!! When we're ready to upgrade, we're definitely coming back to talk to Leslie for her help and guidance! On a side note, if I owned a business, I would steal her away from Home Depot! That's how AWESOME this lady is!! Thank you for everything Leslie, we'll be back real soon!!!

On June 2, 2020 not all employees wearing masks. Lack of social distancing being practiced. Will not return due to health concerns. Wondered about cleaning, did not see even one person cleaning during my visit which is common in other stores.

Please put more emphasis on in stock conditions in lumber and quality of wood. No one buys warped, cracked, or staple riddled wood. Be nicer. Listen to customers needs.

This store is awesome! It’s so well organized, clean & there’s arrows where you need to go to maintain a safe and healthy distance from people while in line. The staff is so friendly & helpful.... kindness goes a long way these days & they go out of their way to make customers feel safe and comfortable, while helping customers find what they need. There’s hand sanitizers on all the customer service areas & cashier checkpoints. There’s plastic shield/ barriers where you pay/ check out. There are people counting people going in and out of the store to limit how many people are in the store so it’s not crowded. I am very grateful to have this store to go to for my household goods. Thank you Home Depot for your commitment to excellence in goods & services!

Like clockwork, I always have one, several or all of the following problems with my visit to Home Depot. First, since it’s a do-it-yourself warehouse I understand that most of us will go in and find what we are looking for. However one or both problems almost always arise, and this trip was no exception. First you are out of stock too high of a percentage of the time. Completely unacceptable! Second, most of us will try and turn to find some help to either discover if the store has any really, or ask a person if they have an alternative to the out of stock. Almost never is there someone available and if there is, they are woefully lacking in any real knowledge(think plumbing, electrical, even garden). Again completely unacceptable! Lastly after all of the above I get to go up and stand in line to check out. Now realize, I know I’m not the only person in the world and lines are inevitable in society, but it’s your job to provide customer service to your customers. It seems to me that standing in line to check myself out at the almost 100% self check front end is just a slap to all customers. I understand that some people prefer that experience, but these days I’m all but forced to that option. Fix it!

The store was clean, but when you were looking for an associate to assist you, no one could be found. Had to go to the customer service to get assistance. When we went to check out in self-service, the cashier was very accommodating, his name was Robert. We appreciated his assistance.