#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(512)404-1812
Tool & Truck Rental(512)404-1818
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1200 Barbara Jordan Blvd Suite 100
Austin, TX 78723
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Customer Store Reviews

  • 4.6 out of 583 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (583)
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Showing 1-30 of 583 reviews
Great product
Great product and mr Christian was great
by
    • Recommended
    Great diversity of useful products-requires much walking
    I have bought good quality products and plants here. The people here try to be helpful. Sometimes an Extremely long walk is required to get to the physical area where the expert is. I must use a walker to walk myself to each place and my walker is not electric so this is sometimes a very big problem. Home Depot is blind to this kind of handicap discrimination but it could do better with a few golf carts in each store.
    by
      • Recommended
      Amazing Customer service DAYZA & ALEXIS
      These 2 ladies went above and beyond to make my shopping experience a great 1 I will definitely come back and shop at the mueller location thanks to their upbeat personality their positive attitude and their knowledge of products. They both were able to assist me in getting my tax exempt information fixed
      by
        • Recommended
        Improvement
        Being that I had just written a review for this location including issues with - friendliness, service, cleaniliness, and safety; I'm happy to say that today's visit was a great improvement. Still saw some safety concerns with staffing and forklift safety as before, but tbe friendliness and help from cashier Jolie made up for it. Keep moving forward HD.
        by
          • Recommended
          Great knowledge of equipment
          I was very shocked that the employee in that area I was shopping was so knoweagble about my situation they even suggested I take a different route to fix my problem which ended up saving me money
          by
            • Recommended
            Good location, overall great HD
            Usually has everything I’m looking for and employees are very nice and helpful, centrally located which is a plus for me :)
            by
              • Recommended
              Was able to get in and out quickly with no problems
              Was able to get in and out quickly with no problems
              by
              • Verified Purchase
              • Recommended
              Love the crew/help at this location! Can you say AMAZING!
              Love the crew/help at this location! Can you say AMAZING!
              by
              • Verified Purchase
              • Recommended
              Employees are super friendly. James and Zachary were very helpful with my backyard needs. Store i...
              Employees are super friendly. James and Zachary were very helpful with my backyard needs. Store is kept very clean and they have a ton of inventory.
              by
              • Verified Purchase
              • Recommended
              The employees in this store are knowledgeable and helpful. John and Ashley both went above and be...
              The employees in this store are knowledgeable and helpful. John and Ashley both went above and beyond to make sure a quick project remained quick. I had to come back to the store because I didn’t have the right tool and they went above and beyond to make sure I was back out before closing set for success. Thank you both!
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Austin Mueller (store #6892) in my opinion, is the best Home Depot store in Austin. Great store,...
              Austin Mueller (store #6892) in my opinion, is the best Home Depot store in Austin. Great store, great products, great staff. A 5 star for sure!
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              The store staff is always friendly but today Christi and De’Lisha are who stood out. They went AB...
              The store staff is always friendly but today Christi and De’Lisha are who stood out. They went ABOVE and beyond to make me comfortable with my purchase. Christi assisted with helping me purchase the correct item. Thanks ladies
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Everything clean, all easy to find, fast and easy to pay.
              Everything clean, all easy to find, fast and easy to pay.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Great service and selections!
              Great service and selections!
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Had some issues with a product. And the manager was kind, professional and took care of the prob...
              Had some issues with a product. And the manager was kind, professional and took care of the problem without questions.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              the only store i can reach on bus. they store the shoping baskets and carts in the walkways and f...
              the only store i can reach on bus. they store the shoping baskets and carts in the walkways and force handicaped to instead trundle through the active parking lot. often are out of the product I came for and won't have it brought from a store that it is in stock. I have to make a three hour bus trip or pay $20 for delivery. I'm elderly, autistic stroke survivor and y'all don't care.
              by
              • Verified Purchase
              • Recommended
              Great prices and convenient access to everything.
              Great prices and convenient access to everything.
              by
              • Verified Purchase
              • Recommended
              Overall, the store was conveniently located and clean. I was able to locate items I needed to fin...
              Overall, the store was conveniently located and clean. I was able to locate items I needed to finish my project. The staff was friendly and helpful. I'm like a kid in a candy store when at Home Depot! Plenty of stock (lumber, tools, etc). Only downside was parking when I stopped by on a Saturday. Place was very busy and parking was a challenge!
              by
              • Verified Purchase
              • Recommended
              While the store is neat and well stocked the checkout process is ridicules with the store employe...
              While the store is neat and well stocked the checkout process is ridicules with the store employee that is supposed to direct the next person in line to the self checkout allowing people to cut in line and just walk up to the check out while others are in line waiting. This are the kind of things that happen when you decide people at checkouts are irrelevant. I don't mind self check outs but a system to make them work needs to be in place. You need to funnel people into them not allow direct access.
              by
              • Verified Purchase
              Parking is sometimes difficult, but the staff of all the Home Depot‘s that I shop at in Austin ap...
              Parking is sometimes difficult, but the staff of all the Home Depot‘s that I shop at in Austin appear to be very well trained and there is a culture of just wanting to do a great job even though after quizzing employees, that is not specifically trained. I am very impressed with the culture that Home Depot has managed to create among their employees.
              by
              • Verified Purchase
              • Recommended
              This review is about a month late but the story goes like this: I was having car issues and found...
              This review is about a month late but the story goes like this: I was having car issues and found out I needed to switch out my spark plugs. Thus, I bought the tools and new spark plugs needed at an auto shop and decided to fix it myself. Unfortunately, I was still missing a wrench so I decided to go to Home Depot where I noticed their tool rental shop. I told one of the employees my issue and he said to pull up my car towards the front where they were going to take a look at the specific wrench needed to switch out my spark plugs. I told them this was my first time doing this and Wayne introduced himself and found the right sized wrench for me to switch out the plugs. What was unexpected was Wayne offered to switch them out free of charge. I have never had such amazing customer service like this before. Wayne completely went out of his way to do me a huge favor. All I had to do was hand him the new parts I ordered from before. My car now works good as new. I am so thankful for an employee to take time out of his shift to switch out my spark plugs free of charge and when I offered a tip, he politely declined. That's customer service! Thanks Wayne!
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              All in all the store is a good one to shop at always plenty of employees there willing to help out
              All in all the store is a good one to shop at always plenty of employees there willing to help out
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Associates VERY helpful & knowledgeable!!!! Got everything I needed to prepare plants for deepest...
              Associates VERY helpful & knowledgeable!!!! Got everything I needed to prepare plants for deepest, longest freeze in 10 years.
              by
              • Verified Purchase
              • Recommended
              Great customer service!
              Great customer service!
              by
              • Verified Purchase
              • Recommended
              Good customer services
              Good customer services
              by
              • Verified Purchase
              • Recommended
              More organized, helpful, and knowledgeable about items and where they are located. Not sure what ...
              More organized, helpful, and knowledgeable about items and where they are located. Not sure what soil is best for your household plant. Ask. Families help one another when and where they can. So do the employees at this location. It was pleasant every time I shopped there.
              by
              • Verified Purchase
              • Recommended
              The associates Wayne and James went above and beyond to help me out with a broken generator. Neve...
              The associates Wayne and James went above and beyond to help me out with a broken generator. Never received such fast and helpful customer service before.
              by
              • Verified Purchase
              • Recommended
              Ellen in the paint department was extremely helpful and friendly. She went above and beyond to as...
              Ellen in the paint department was extremely helpful and friendly. She went above and beyond to assist me and find The products that I needed for my home improvement project.
              by
              • Verified Purchase
              • Recommended
              I love Shopping at Home Depo..The customer service and products are to of the line to me!
              I love Shopping at Home Depo..The customer service and products are to of the line to me!
              by
              • Verified Purchase
              • Recommended
              Great on-floor customer service. I had no problem finding a willing employee. Highly recommend!
              Great on-floor customer service. I had no problem finding a willing employee. Highly recommend!
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 583 reviews

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