Reviews for Bandera Rd #6547

The young man that helped me in the lumber area tried really hard in getting the measurements I requested. However I bought tongue and grove plywood and he did not do opposite cuts. So I have four pieces of tongue and grove that do not match up because they are all female side. When I pointed it out to him, he indicated they were cut correctly and that they interlock. But they do not interlock. $200 worth of tongue & grove to have regular plywood.

There was a mid-aisle display for Ryobi tool with all kinds of power tools, and on top, a display touting a rebate of $70 for purchases of $249 and more. I took a tool from there, plus batteries, but even after talking to the manager, they refused to give me my rebate because there was a small illustration of a few tools below the rebate table and my tool, though in the display, was not in the illustration. See the picture, this makes no sense, I bought the fast charger at the bottom right of the display, $79, plus 2 batteries for $199, total $279, and the manager pretexted the very small pictures right below the white and red table of rebates saying Save More with the arrow pointing down.

Delivery date changed 3 times, from date of purchase. On 2nd of 3 delivery dates, not notified. Sood up. 3 weeks to get delivery. Not even an apology for major inconvenience.

If you go to the Culebra & 1604 Home Depot, you will receive exceptional customer service, Chelle is helpful & knowledgeable.

Plenty of inventory.

I was looking for an item to start a project. As I normally do, I ordered the item online and had parked at curbside pickup waiting for the item to be brought out to me. Once I seen the item, I knew it was too small. The nice gentleman who brought the item out to the car, once I told him, I was going in to exchange it, volunteered to walk in with me and ended up helping me find the item that was best for what I needed for my project. He took his time; he was patient and waited at the return counter until I was finished with the return to start helping me find what I actually needed. These days, you go into these stores and the staff run the other way as not to want to help you, but this gentleman went above and beyond. I only wish I had gotten his name. Kudos to the Bandera Road Home Depot for hiring such a customer service oriented employee.

Employees were too busy talking to each other to help me out. They sent an employee who could barely lift a bag of cement to help me load a full sized tool chest in my truck, almost damaging my purchase and my truck. They also apparently do not stock any tool chests in the back despite the Home Depot saying there were 8 in stock at the store. They made me buy the floor display. Also did not apply my new Home Depot card holder discounts, double charging me for the tool chest. I’ve been coming to this store my whole life but this was just a terrible visit and makes me question if I will go back in store again.

Every time I go to this location the staff is always amazing. They are all professional and helpful, from lumber, paint, returns, appliances, etc. This store stands out and seems like the people who works there actually do want to help.

While trying to find things actually standing next to an employee talking with what was obviously a friend because they were talking about personal stuff. Actually getting looked at by the employee but he turns away to continue the conversation without asking if you need help. I actually had to interrupt the conversation so I could get help.

Recommend this product.

I received excellent customer service from Garden Manager, Chris. He did a great job listening and answering all my questions regarding a lawnmower and leaf blower. I appreciated his respect and honesty.

Although it was at night near closing time, the crew was willing to help me load bulky/heavy items onto my truck.

The HD Rep told me to return the defective commode before a refund/credit would be issued. Upon return of the commode at 7am October 17, 2025 a different HD Rep was appalled that I had brought in a used commode and refused assistance. The supervisor provided guidance on contacting Kohler for a refund of the Highline Arc 12 in. commode. This incident was avoidable if HD personnel were better trained.

Great selection at the store. I received help in loading the lawnmower into my car.

We had to go to this store because this material was not available at our store, Niki was the salesperson (pro service) We were happy she services us; Niki was helpful and knowledgeable and totally friendly. This person is a great asset to your company!! Job well done!!

I was so happy someone greeted me and followed through to help me‼️

Manuel, your customer service rep assisted Mr and was extremely helpful and kind; what a fine representative for your store.

I have been shopping at the Bandera Road Store from the day it opened, 23,24 years ago. I have met most all the managers. The store continues to get better every year with quality merchandise and caring employees.

I rented some cleaning equipment and found the staff, Gisselle in particular, provided exceptional customer service. The location of this Home Depot is terrific and so is their product line.

Recenlt I purchased some 4x8 floor boards and started to load. An employee saw me and came over offering to help. That was a good experience. Other times at a different location I was loading block piers and an employee ignored me. Thanks to your team for being helpful

All workers are very helpful and courteous. Knowledgeable.

Shopping at the Home Depot is always a pleasure and the friendliness of employees at this store is outstanding.

This Home Depot (Bandera & 1604) is a perfect location! It has been my go to store since it opened nearly 20 years ago! They always have what I need in stock and someone will always help you out when needed. It’s a great place to get your home improvement materials. Thank you for always being there for my family and home needs!

This store is a bit smaller than the one in Culebra; but what it lacks in size she makes up with customer service and efficiency. The employees are always willing to help and are very knowledgeable. Great store!

I shop at this home depot exclusively because it is close to the house. I've gone into the Garden center where on most occasions the employee is sitting on the counter at the register on their cell phones. No hello, no glance up...nothing. I have also checked out at this register, paid and given a receipt without so much as a thank you, hello or goodbye, just handed a receipt and that's it. Same can be said inside the store. Kids today are just different, as if it's a bother to help someone or acknowledge they are getting paid to help. It's sad.

Stop treating hard working paying customers like criminals.

I use this store frequently when on the Northwest side of San Antonio.

Always enjoy shopping at Home Depot. Whenever there is a reason to return an item, there is never an issue. Customer friendly.

I like this store! It’s my neighborhood store. I hope management takes our suggestions seriously so I don’t have to look for another store. Thanks

Closest but has rude employees and no help