Reviews for Bitters Rd #582

I just bought a two pack of Stanley FatMax for the price of one!! Great father's day purchase!

Will never shop at this store due to bad management

The plywood sheet I purchased was of excellent quality. Thanks to John who heaved it onto the cart and did some nice precise cuts. I made a stable floating floor to partially cover the carpeting in my rental. Love the finished project.

All three employees I spoke with about an item I was looking for were grumpy and acted as if I were a major inconvenience to them.

Purchased carpet, rep was extremely helpful throughout the entire process

We've shopped the Bitters Road Home Depot many times and have made many purchases. We've always been able to find someone to help and have been very satisfied with our purchases. We will continue to shop there. Thanks HD.

Sarah and Liz in millworks made the process of buying a door with installation a bit less painless. They greeted me with a smile and guided me through the process. Both staff were knowledgeable and friendly. Thank you for a great experience!

Set me up immediately for the exact washer I need. Explained every detail of the purchase and what to expect when delivery is made.

I was greeted by 2 smiling employees as I entered. I was approached and offered assistance as I looked for my items. I was thanked as I paid. I have noticed a distinct improvement in customer service over the past couple of months at this location. Keep up the good work!👍

I have lived in the neighborhood for 25 years. The Bitters Road store has been my go to store for all those years. Whether it is for appliances, yard care items, paint, ceiling fans, or even a box of nails that is where I go. It is convenient. The prices are right. The personnel are knowledgeable and helpful. What more could I expect?

I bought the Behr Bonding primer several months ago and it has worked great. Didn't have to sand or rough up the cabinets I painted. Also used Cabinet paint. I look forward to seeing how it holds up in actual use. The property I painted has been vacant since repainting.

From the moment I walked in I was sure it was going to be a positive end result. The sales ppl were helpful and outstanding customer service ever. Was looking fr a washer , had tons of questions which were answered and helpful information. Went to Sunset location too, nothing compared to this Basse Location. No one to greet you ask you what you needed much less help you at washing machine area. Go see Gina at Basse location if you are looking for a washer/dryer! The best quality customer service ever!

I am renovating a neighborhood playset and needed a router bit to take off some sharp edges so our little ones don't get hurt on hard cut edges. HD had what I needed in stock, and the price also was significantly better than the competition.

First I would like to say, Darrel (hope I spelled his name right) went above and beyond to help me. I had both my children (ages 4 & 6) with me, so you know how that can be in a big box store. Darrel greeted me as soon as I walked in with a smile on his face. He was quick to assist me with my online order. I went into the store to pick two days earlier to pick up the refrigerator I ordered online. I didn’t take the refrigerator home because it was the one off display and it had a bunch of dents, scratches and very dusty (it WAS NOT Darrel who brought it out…it was another employee). Darrel was quick to resolve the situation in a calm and professional manner. I told Darrel that I was in the middle of moving houses and will have to come back in a few days. Fast forward two days (11July 2025 between 430pm and 5pm), I was greeted by Darrel again. Darrel was very helpful! He went back to get the refrigerator and moved it into my truck. He made sure to be very careful and not damage anything. He was very careful with the refrigerator and with my truck. By far, the best customer service I have has all year!!! Thank you Darrel and thank you Home Depot for having such a wonderful employee!!!

I thought this refrigerator and it was delivered on the 26th of June 2025 I got no problem with the sales rep the fact is it doesn't work and after receiving lip service from the 800 number I called appliance companies and it concluded that it's defective then I called the main office and they told me they can get me another refrigerator and will let me know tomorrow the 26th when that is now the problem is I have food wasting away I have no other means of refrigerating it I am not happy at all

The plants at this location are protected from the elements so they are always in better condition then the other nearby stores

I need a 2 in x 3 in board and all the 2x3 advertised were 1 3/4in x 2 1/2. I needed a 12 ft by 1ft by 2 in board and all the boards were 12ft x 11 in x 2 in.

Good to have variety of manufacturers

The Bitters Road Home Depot is well stocked, conveniently located at Bitters and 281 ( San Pedro), and staffed by knowledgeable and courteous employees who demonstrate a strong work ethic. The store is comfortable, clean, secure and welcoming. The parking lot is secure, clean and well lit

Yesica did a fabulous Design job on kitchen!

Staff in the appliance department do not charge you correctly if you buy more than one appliance at a time. Especially if you’re trying to finance it on the HD credit card. We never could get the bill straight staff don’t call you back. And when you go to the store, they’re unable to figure out what the problem is. Ended up talking to the manager who also tried to help, but never got back more than once or twice, and never solved the problem. We will never stop the store again.

Went in to buy blinds for a new patio enclosure. Worked with Ash and she was great. Knew her product. Knew when a sale was coming up. Asked pertinent questions. Very pleased with her

#0852 has always been my go to store where good customer service was lacking. I have seen improvement from employees asking to help and cashier friendly. Keep up the good work.

Every time I shop at Home Depot they never fail me. I will continue to shop at any of their stores because they are continuously working to help and assist me, their customer.

We just purchased a washer and dryer and stove and had all of the information we needed to make great decisions. Thank you Home Depot.

Dependable store. Meets my needs every time I shop there, and always friendly service.

I was shocked at how good the service was at this store, we had three different employee's help us, and really go above and beyond to help us. I've had some pretty bad experience's at all these stores. But the service we received the other night here was 1st class and really just amazing. Thank you

I’m so thankful how Home Depot has really made an emphasis to help the customer and has well trained and compassionate employees who go out of their way to help me. I’m an older lady who always seems to need extra help and Home Depot employees are there for me. Shout out to Jimmy at this location. He’s kind and always helps me. Thank you

Cosmetic issues but I'm unsure if working well will try today Next time ask the delivery to open box for you to inspect it because it came with a dent

Always agreed with products