Reviews for Brice R0ad #3816

Didn’t catch her name but the rep at cash register was dealing with a rude customer and tried several times to explain and defuse the situation. She walked away and got other assistance and I don’t know if because it was a young female but she explained the same thing to him by the end the original older rep had the item as she was trying to explain.

The Paint department is the nicest, most knowledgeable, and most helpful group of any of the big box retailers.

Binta Berry and Dwayne in the door department gave great customer service. Miss Barry went above and beyond to help me. And Dwayne made sure we understood everything about buying these doors. He was very patient and very nice. Great job to both.

I was foundering trying to solve a problem mounting a large floor fan onto a wall, and happened to search in plumbing for an ‘off-label’ solution, as well as other plumbing purpose items. Michelle F approached me and I was blown away by her inventory knowledge and immediate access but more by how she helped me brainstorm a very successful solution to my problem. I would/WILL return to this store and department specifically for this quality of service. All too often in stores such as yours, I know more than sales staff I encounter and, if I can find sales associate, they serve at most as ‘item searcher’. Even though there is a Lowe’s closer to me, I will patronize this store for the above reasons. Also had similar experience in electrical area with a sales person who was apparently a licensed electrician- unfortunately I don’t recall his name and didn’t take the time to reward his efforts/knowledge with this survey. Keep up this kind of work. It will bring me back over your competitors.

We just left your location with everything we need to replace our kitchen sink. Jeff was extremely helpful and offered some friendly advice. I love finding workers who truly have the knowledge like Jeff does!

I've been shopping mainly at this Home Depot for the last 10 years, ever since we moved into our current home, a mid-50's ranch that needs a lot of tlc, and in 10 years I honestly can't think of a single negative experience I've had there. Maybe I have, but if so I don't remember it, so how bad could it have been? I find the staff friendly and helpful, I can always find a place to park, and Home Depot has all the brands I like, so what's to complain about?

The store is well stocked and has friendly employees. Cany ask for more from a Home Improvement place.

Delivery mix up handled greatly with care by Store Manager Tiffany who resolved all issues in a timely manner.

We went to Home Depot shortly before closing to make a purchase for store delivery. One of your staff members Devon was happy to assist and helped us obtain a line of credit that required some additional input. This was no issue for Devon who had a very positive demeanor and kept assisting us until the end . We also got to see wonderful service from other members of your staff Jim and Ahlyse. I certainly cannot forget the evening manager who was so nice and accommodating to us. She and Devon were always to ensure that our transaction was completed.

I've purchased items for my patio and I've always had a good feeling about shopping in your Garden Center. I believe your prices are a bit high on some plants - the same as private Garden Centers nearby.

Good place for all my home improvement purchases.

Will NOT give military discount. They make it impossible to sign up for military discount, even after an hour the store manager COULD NOT DO it. Your customer service counter is a bunch of "punk a.. kids" who have no clue about the military or those of us who serve.

I was visiting family n needed some tools. Others store. Ehhhh wasn’t what I wanted in price range. But home depo is my store in wadsworth so went to local home depo where I was it was same experience I get from home n I loved it! Thanks hope depo

I love this store everyone here is so friendly!!

Assistance was available and help was offered immediately with a great attitude! Most stores you have to hunt down someone to help and you get passed off to another department or person. This associate did not refer me to someone else he got another associate to help him get the item and he brought it to me! That was a first and was very refreshing!

Through her creativity and knowledge, Amy H. provided me several possible solutions to a difficult dry wall issue I was trying to resolve. She even provided insight on a garden purchase I was making. Thank you!!

Great place to shop at. And good customer service

I was happy with the employee name Anne who was of great help and professional.

The store had exactly what I was looking for.

We had a pipe break in our wall and had to cut our bathroom down to the studs and replace absolutely everything in the bathroom. Being clueless on plumbing but not having the $8-10k to pay to have a bathroom done we came here to get what we needed to try and do it ourselves. As we had a cart full of plumbing fittings etc. in our cart that didn’t make sense an employee Jeff approached us and asked if we needed help. Jeff saved us a plumbing nightmare on our end and answered probably 20+ questions for us as well as saved us $6-7k in paying someone else. Our bathroom came out amazing and couldn’t have done it without Jeff!

I love the people at this store. They are helpful with everything I need. They are also very knowledgeable.

I worked with Leighton in the flooring department and he took a considerable amount of time helping me find the materials and resources needed to complete my home improvement projects. I will definitely work with him in the future!

Just bought a house lately and Home Depot is the closest to get all the materials that I need for a complete update. Associate service was very helpful in explaining the product that I was looking for.

Charles and Amy are always very helpful and friendly! Knowledgeable about their product and they always make you feel like a top priority!

The cashier was very rude two days in a row. I shrugged her off yesterday but today Michelle was super defensive and not knowledgeable about questions and concerns I had today

Clyde went out of his way to make sure I got all the materials I needed. He made great suggestions and was attentive from start to finish! His customer service attitude was outstanding! Thank you!

Excellent one to one service. Sales Associate was patient, knowledgeable and took the time to explain services, carpet styles and answered all my questions

I ‘am so pleased with the great service I received at this Home Depot store. I felt I was a valued customer and the people that waited on me showed honest concern to satisfy my needs.

Kila and Devon B are great employees like all the others at that store. But they did go beyond to help me.

The employees are very friendly and helpful. I know we are in a time of being short staffed but, the inventory needs to be up to date to avoid headaches like I endured.