#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(860)314-8564

Tool & Truck Rental

(860)314-8570

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1149 Farmington Ave

Bristol, CT 06010

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 480 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (480)
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Showing 1-30 of 480 reviews
Could have done better
I ordered and item online and when I arrived to the store for pickup the item was not the color I had specifically wanted. I ultimately had to go into the store and purchase the correct color and wait in line and do a return
by
    • Recommended
    customer service
    the cashier hailey was fantastic helped me through the check out process
    by
      • Recommended
      Great help from an associate
      Picked up a bunch of heavy hatd scape pavers, stone and heavy sand. The gentleman who helped me load my vehicle was polite courteous friendly and very able to handle the heavy objects in our pickup order. He was also his at helping plan and balance the load. Great help! I regret not getting his name, but hope receives the appreciation he deserves. Br, Drew Bennett
      by
        • Recommended
        Excellent store selection, in stock, great employees, and excellent customer service.
        I bought a stove and refrigerator from Home Depot - love them both.
        by
          • Recommended
          In, out and back to my project promptly!
          I bought Miracle grow for my garden. My tomato plants were taller than me. they produced well into the fall and then some.
          by
            • Recommended
            RockStar Employee - Morgan!
            I was only able to pull the trigger on a new John Deere Ride On lawn mower and a couple of Ryobi Expand+ tools for weed whacking, edging and clearing brush because of Morgan's help, knowledge and insight! Prior to this trip I had been to the store a few times and with Morgan's guidance I was able to pull the trigger! Morgan is a Customer Service team member who jumped in to help us in understanding all of the equipment, use cases and the purchasing process which was fantastic! The Bristol store and it's team are simply the best and Morgan is a tremendous asset to the team!
            by
              • Recommended
              Blinds. Employee assistance was awesome
              I had a warrantee issue with blinds purchased. I was taken care of with a prompt return and replacement.
              by
                • Recommended
                Excellent Experience
                Employees there were very helpful
                by
                  • Recommended
                  Where's the wi-fi ???
                  Store claims to have wi-fi but I wasn't able to sign on to it. I needed it to use my Home Depot app.
                  by
                    • Recommended
                    Easy and fast attendance
                    Great store, very professional crew!
                    by
                      • Recommended
                      Nice store clean and staff was knowledgeable
                      Good experience in general Spent $400 on paint.
                      by
                        • Recommended
                        Home Depot
                        Best Home Depot I highly recommend anybody to come to this location people really help and they don’t be hiding from you.
                        by
                          • Recommended
                          Black Friday Done Right!
                          I was very impressed with the service today from walking in through check out. The Home Depot really nailed this Black Friday.
                          by
                            • Recommended
                            Bristol Store
                            Great employees I almost feel like I’m down south and not I’m ct at this particular store because the customer service and atmosphere is so warm and unique to this particular store.
                            by
                              • Recommended
                              Great help from the employees in the door and window department
                              I bought a new patio door. The installation was great. They took away old dorrs and cleaned up everything spotlessly. Great service
                              by
                                • Recommended
                                Customer Service at the Garden Area
                                If anyone is interested in receiving friendly, above and beyond, customer service or has questions this summer regarding plants or garden materials, make sure you say Hello to Rosa who checks all customers out. She is so friendly that you will just want to go to Home Depot to just say Hello without purchasing anything!
                                by
                                  • Recommended
                                  Great store.
                                  Good store with awesome employees! Would recommend
                                  by
                                    • Recommended
                                    Custermer service
                                    My cashier Donna was so nice to me
                                    by
                                      • Recommended
                                      Greate customer service Experience
                                      Very helpful and worked at my pace
                                      by
                                        • Recommended
                                        Outstanding service
                                        I had a product which I purchased at Home Depot that I found a lower price at another store. The Store manager, Rashad, took care getting me the lower price. He was extremely helpful.
                                        by
                                        • DIY
                                        • Recommended
                                        Train your staff
                                        Very poor customer service.. except for the cashier who tried very very hard to help us with our purchase of patio furniture.. she received no cooperation from the rest of the staff who were very rude like we were a bother to them ..
                                        by
                                          Marjorie cashier
                                          Majorie is a welcoming cashier, eager to assist and direct you in the right direction
                                          by
                                            • Recommended
                                            Great experience at The Home Depot today
                                            We found everything we needed. The employees are helpful and courteous! Bristol, CT keep up the good work!!
                                            by
                                              • Recommended
                                              Staff is friendly and helpful
                                              all you have to do is ask for assistance when you need it. staff is ready to serve!
                                              by
                                                • Recommended
                                                Rude Customer Treatment
                                                I was looking to purchase a video doorbell. I asked an associate to look at the products. The associate asked me which one. I explained that I wanted to compare the product. The associate was annoyed and told me that when I decide on which doorbell I want, then she'll let me look. I told her not to bother about letting me see the doorbells and that there's plenty of other stores and options to buy a video doorbell. The associate realized that she pushed her rude attitude a little too far and tried to be accommodating, but her damage was done. Home Depot lost a sale and potentially a customer.
                                                by
                                                  great experience purchasing a new garage door
                                                  the sales associate, Norm, was extremely helpful, knowledgeable, patient and polite.
                                                  by
                                                    • Recommended
                                                    Great shopping experience
                                                    I had a great experience at the Bristol location. If you ever need any flooring there please see Steve! He is knowledgeable, has great customer service skills and very professional! Thanks Steve! Will be back to this location as they are always helpful.
                                                    by
                                                      • Recommended
                                                      Got the best help from Employees
                                                      Bob was great in helping me find what I need, he found what I needed and lead me directly to what I was looking for. Very satisfied that I got help from him
                                                      by
                                                        Exceptional
                                                        I love flowers and trees selection. Best prices. Best Home Depot in the area.
                                                        by
                                                          • Recommended
                                                          Fantastic customer service
                                                          Each time I visit the store and need to speak with a Representative no matter what department they are in (appliances, windows, doors, paint, carpet, cashiers) the repesentatitves have all been so kind and professional. I didn't feel like a burden. They have always been very helpful. The store is clean and whatever I cannot locate in the store, I order online and have it delivered to the store for curbside pick up. Prices are comparable to similar stores. They are conveniently located which makes it much easier for me.
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 480 reviews

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