Reviews for Cicero #1911

I recently bought this at “1911 and it’s gorgeous

The representative Caroline help me find what I needed when another representative said you don't have that kind. Thanks Home Depot Caroline

She is the best. I look forward to her serving me when I check out. She goes out of her way to provide the greaest service possible.

Tiffany she's a great helper and kind

Sad to say, but the department staff person had no knowledge which screws to use. Got wrong screws to use on wood for storm door. Now they're stuck cause they wore out.

My cashier Daniela was very helpful, excellent customer service!

I ran into My Guy Edd there again this yesterday & once again he came through and helped me with all my needs. HE’S THE BEST!

Specifically customer service desk, Tab Gloria and Sally. Did an outstanding job with their customer service. The return was super simple and easy, great attitude and attentiveness not only was I greeted as IDid an outstanding job with their customer service. The return was super simple and easy, great attitude and attentiveness not only was I greeted as I walked in by them, but they also returned my wallet to me, which was extremely important. I am extremely pleased with the job that they did and I will be shopping at this Home Depot many more times thank you. VISENTE CARRASCO

The team members were amazing ! They helped me bring together two projects at the same time. Choosing the perfect tile and accessories tied the bathroom together perfectly.

The Cicero Home Depot is by far the most customer focus store that I’ve ever had the pleasure of Visiting. I own a construction company and no matter where my project is I always go to the Cicero Illinois HomeDepot to purchase my items most of the time. I just have things delivered to my work site. Caroline at the pro desk is exceptionally helpful and I really appreciate her. The entire Pro team from Ema to Krystle to Rochell and all the rest it’s just a pleasure to work with them

I bought a$2000 furnace from HD. When my installer Opened the box it was not the model I had ordered, it was slightly less good. We’ve been very cold since our furnace broke down so I went ahead and had it installed. We were cold enough that if it had been a coal burning furnace I probably would have installed it and gone out to buy a bunch of coal! What do you do—just move forward…

Very clean and organized construction area always pack always find all in order

Why is there no public access to the "Public Restrooms"? why is there a combination keypad on the door. This store seems to be convenient for the employees only.

1. Parking Lot Safety: The presence of individuals loitering in the parking lot, potentially looking to steal from customers, is alarming. This creates a sense of insecurity for customers even before they enter the store. 2. Lack of Security: The absence of visible security measures, such as guards or surveillance cameras, exacerbates the feeling of vulnerability. Customers expect a secure environment when visiting a store, especially a large retailer like Home Depot. 3. Poor Customer Service: Bad customer service adds to the frustration. If staff are unhelpful, inattentive, or unfriendly, it significantly diminishes the shopping experience. Customers expect knowledgeable and courteous service, and failing to provide this can deter future visits. 4. Overall Impact on Customer Experience: The combination of safety concerns and poor customer service can lead to a negative perception of the store. This not only affects customer satisfaction but can also result in decreased patronage and negative reviews. Recommendations: Improve Security Measures: Enhancing security presence with guards and surveillance can deter potential theft and reassure customers. Staff Training: Providing better customer service training for employees can improve interactions and overall customer satisfaction. Management Engagement: Store management should actively address these concerns by being more present and responsive to both security and service issues. Sharing your feedback with the store management or corporate office might encourage them to take the necessary steps to improve both safety and service quality.

There was a lady named Kasandra who used to work at the electronics department. She was so helpful and knowledgeable about everything in the store compared to other staff. I honestly feel like she was so professional, she was so patient with costumers and even with people that do not speak Spanish. They said that she was transferred to another store but I hope they relocate her back to this store.

Evrytime I need help finding a specific item , an employee gives the aisle number where can find what I’m looking for , no need to waste time looking

Located in a Latinx neighborhood, the store has plenty of bilingual staff.

Quick and pleasant check out with cashier Servando. Excellent customer service.

I frequent this location often to purchase items I need for my and church

Satisfied with all my purchases today

I like to thank Pablo great service

I was blessed to be helped by a very kind & professional cashier named Tiffany. Her great attitude instantly brightened my day and she was even patient enough to explain to me about the pro account. I had a regular account all these years, I was under the impression I was accumulating points with all my purchases but I was not. Not until Tiffany helped me get signed up. I would highly recommend shopping at this location due to the friendly & helpful staff. Tiffany deserves a raise, BIG TIME.

The pro department employees are the best. I would personally like to thank Anthony Jenn Rochell Crystal Yazmin and Kaime These are some of the best people that this company could've ever hired. Last but not least.... thanks Marc and Carlos.

They were super nice and kind when I asked them were the stuff I needed and they instantly showed me where it was so this would be a 5 star

I’ve been coming to this Home Depot for many years. I’m a pro member and constantly make many purchases at this location, I would say at least twice a week. Spending over 100,000 a year. Today I came into the store to make copies of keys for my business and to purchase two wooden doors. After I checked out and paid for my items security ran after me in the parking lot. They stated that I didn’t pay for the keys and that I hid them on purpose so I wouldn’t have to pay for them. The keys had fallen in between the two doors on the cart and I didn’t notice. As I recalled I had placed them on top of the doors and was not aware that they were not scanned at the register. I proceeded to tell them that it was not my intention and I would pay for them. They refused to let me pay for them as they were important keys for my business and instead kept them. If that was my plan I think anyone would have just placed the keys in their pocket. I’m a business man and always try to be as professional as I can. The security continued to mistreat me and started to search my pockets without my consent. Never did they say I was under arrest. Wouldn’t let me leave or call anyone until I signed a formed that banned me for 3 years. Then they wrote warning on it. Their actions were absurd and would not give me a chance to explain myself. I felt mistreat and this was uncalled for. Coming from a law enforcement family I know that they were not going about this situation in a professional way. They were nothing but rude. Even tho they give me a warning I will definitely never step a foot there again. They lost a customer for life.

Employee looked like I was bothering him for help. Needed to buy boxes of waterproof vinyl flooring. Guess I was at the wrong store. I gotta go out of my way to Broadview store to buy.

This store always has what I need and the staff helps me every time I shop there

Angel is very knowledgeable and helpful. Been in the store over several weeks and for some reason I always run into Angel. He remembers me and is always very helpful and asks how my project is coming along. Sent my wife to grab some fittings for me and she runs into Angel, not knowing she was my wife, he gave her the same knowledgeable helpful service he has given me over the past few weeks. Great person! Angel has made my experience at Home Depot an easy one,

The best pro desk!! Everyone was very friendly and helpful !

The employee who works outside name: Guillermo was sooo helpful and very respectful to me! I told him why I was at Home Depot. He went and got it for me, brought it to the register and than put it in my car! Great service!