#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(925)603-0333

Store Hours

Mon-Tue:
5:30am - 10:00pm

Wed:
5:30am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
5:30am - 10:00pm

Sat:
5:30am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2090 Meridan Park Blvd

Concord, CA 94520

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.3 out of 476 reviews
84%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (476)
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Showing 1-30 of 476 reviews
Great customer service
A couple days ago I had a very bad experience at another store and came here after work. Store was very busy but Manager Tali assuming since he was getting paged so much.Tali stopped what he was doing to ask about my project. He was able to help me find everything I needed to install a tankless water and made things right. I was so impressed I returned to buy their heater.
by
    • Recommended
    helpful people @ Home Depot go meet with them.
    Great People - Great Service very pleased with it
    by
      • Recommended
      Great Service
      Jeanie has the best customer service as a cashier. Always smiling, made my day. Need more people like her
      by
        • Recommended
        Pro Desk are AMAZING! Friendliest Home Depot around.
        I feel I got great value and service from Dustin at the Pro desk and the employees at this Home Depot location, and I definitely would use them again. I can tell you that Dustin tried to ensure an awesome experience for each and every customer. Professional and Knowledgeable.
        by
          • Recommended
          Complete line up.of building materials. A place to be.
          Looking for a set of Milwaukee combo, they offered great prices on pro Xtra account holders. I was certainly take care of as an account holder
          by
            • Recommended
            Everything you need is available
            I bought power tools and it was graet
            by
              • Recommended
              Busy with Positive Atmosphere
              I love this store! It is busy and the employees are happy and friendly. Several people said hello to me. The store was clean. I found what I needed quickly. And when I checked out the lady, Colleen said she hoped I had a nice night and was looking forward to seeing me soon. Very positive store!
              by
                • Recommended
                Excellent service for Military Veteran.
                The online hunt for items correctly showed that exact aisle & bin with the sale price & quantity available at this store for the items searched for. And, all these items were there when visiting the store. The friendly & helpful cashier waived me over & performed the scans at the Self-Check Out as well as guided me through the first time bringing up the QDR on The Home Depot Phone App. And yes, the discount was applied & clearly stated on the receipt.
                by
                  • Recommended
                  Pete! Manager with great customer service
                  I went to Home Depot about 5pm on a Friday night. I had a list of things and I am a woman who doesn't do home improvement but, it's only me now so I must. I asked a worker to help me and go around with me to get my list of things. Pete helped me patiently, and knowledgeably while I got everything. He even cut some PVC pipe for me because I asked if there was a way to get that done! I never knew he was the manager until I checked out and asked the cashier for her pen to write his name to remember because I wanted to fill out the survey to say how wonderful he was- that was when she told me he is the manager of the store!
                  by
                    • Recommended
                    Great tool selection
                    I invested into a compressor and nail guns for building fences. The tools work great and make my job easy. Home depot has a great selection of nails and other fasteners.
                    by
                      • Recommended
                      Great customer service from Oscar in windows and doors
                      I am a DIY guy and don't know windows and doors very well. Oscar was patient and professional, answering all my questions about the different products. He helped me with sizing and door swing, etc. I only planned to get a quote when I visited, but he made me feel so confident with the selection that I made a purchase instead. Ask for Oscar if you need help with a window or door order.
                      by
                        • Recommended
                        THEY CANCELLED MY ORDER BECAUSE THEY DIDNT WANT TO DO IT!!!
                        I originally ordered a curbside pick up of 10 bags of rocks. I live an hour away from the home depot store in Concord but had to get them because my local home depot didn’t have them in stock. I wait for them to send an email saying my order is ready and then make the long drive and check in. An employee finally comes out 10 minutes later without the items. They say it’ll be another 5-10 minutes to get all the items. 15 minutes a different worker comes without our items again to tell us the items are out of stock and they’re cancelling our order. I was really upset because I had to drive an hour away for rocks that “weren’t” even there. I did my part and waited until I got a confirmation that the rocks were in stock and ready for me to pick up. Did they not actually fulfill my order and just said it was ready without even checking if they were in stock? That’s horrible. I check online to see how much they had in stock because I remember way more than I ordered. When i check it said 100+ were in stock so I decide to go in the store and look for them. I FIND ALL OF THEM. SO THE EMPLOYEES JUST DIDNT WANT TO GET MY ORDER! I then tell the same employee that cancelled my order that I found them and they said that the rocks we found weren’t the same rocks I ordered. So we go and look and match up the item # to my order and they are the correct rocks. How do I know how to find the correct item more than you do? I then have to buy them all again and just wait for the online refund to come back in 3-5 business days. TELL your employees to ACTUALLY do their job.
                        by
                          This store has customer service perfected!
                          I needed help and there were people there to help me in each department. They were young, polite, friendly and helpful. They went and found things for me, even went and got me a cart when I needed it for a door I was buying. I was highly impressed that I got help and they actually helped me, not just send me off down the aisle to find it myself. Also, Yvonne, the cashier was very helpful, knowledgeable, friendly and helped me utilize some coupons I had that I wanted to get the most out of.
                          by
                            • Recommended
                            Kid workshops are so fun!
                            We love the monthly kids workshop that is offered for free for the kids! They build something and then are able to paint it in the store. It’s such a fun activity! And of course we always get a few items we need around the house after the workshop is over. It’s. A great way to get people into the store that has most everything!
                            by
                              • Recommended
                              Employees were all talking and having fun in groups at the Return Service Desk and that's all they can do.
                              No hi, no thank you from this cashier. She yelled at the customers and asked them to move up to her.
                              by
                                Excellent location
                                great people, extra clean, super friendly, enough said
                                by
                                  • Recommended
                                  Rude Cashier
                                  The cashier dianne accused me of cutting someone in line when I was clearly next. They belittled me and embarrased me for something that was true
                                  by
                                    Great store
                                    Everything is clean, staff is amazing and super nice, everything is where it is supposed to be and most times quantities on the app are accurate at the store. This is actually my favorite store!
                                    by
                                      • Recommended
                                      Great store and friendly employees
                                      I like shopping at this homedepot location. The employees are very nice and helpful and I'm usually there getting lost and asking lots of dumb questions, so it's great when they are patient and exceed my customer service expectations. I've always found the items I needed and they are in stock, sometimes with same day delivery options, which is super convenient as well.
                                      by
                                        Great Store! Staff is very helpful
                                        Great store with knowledgeable staff in every department. Special shout-out to Ali in Customer service, and Jose at the PRO desk. They are good people.
                                        by
                                          • Recommended
                                          Thanks Paul!
                                          Paul was super helpful and knowledgeable! Showed me exactly where to get my items and helped me choose the right ones.
                                          by
                                            • Recommended
                                            Friendly staff and cashier
                                            I like the paint department staff who did professional job. The staff was able to give professional advise how to protect the paint of the wood. The Cashier helped me save money by opening the new Home Depot Credit Card.
                                            by
                                              • Recommended
                                              Great customer service with care!
                                              Evelyn helped me with my order. She knew I was on a budget and she saved me a lot of money by suggesting products and looking for deals for me. Thank you Evelyn!
                                              by
                                                • Recommended
                                                Great Service from Home Depot Concord
                                                I bought bags and bags of mulch this month and had great help both with the cashier and then with Ryan J. who loaded them into my car. He couldn't have been more helpful or professional. Thank you Team Home Depot for being super helpful, efficient and friendly.
                                                by
                                                  • Recommended
                                                  Great Help in check-out
                                                  I wanted to purchase several heavy bags, that were located outside. I did not want to drag them across the store. So I took a picture of the item and the UPC. I barely had to wait in the check-out line and Gina was there to help me. She was happy to help me purchase the bags, sight-unseen. She agreed it was doing it the smart way. Using the image she quickly found the material in the check-out computer. And helped me find a discount code that I missed that reduced the price to the display price. While we are chatting she heard that I a child and offered me a free picket bird feeder.
                                                  by
                                                    Great Team Work!!!
                                                    Great team work -Eddie and Sadiq from Garden super helpful and thank you for going above and beyond.
                                                    by
                                                      • Recommended
                                                      a great shopping experience today
                                                      Excellent service and products. The young man that helped me, Ryan, was knowledgeable, pleasant and I cannot express again how very helpful he was. Ask for Ryan for a good shopping experience.
                                                      by
                                                        • Recommended
                                                        Exceptional Cashier
                                                        Manuel is the man. Super friendly and helpful. How he found me in the rather large parking lot to give me an item that I forgot, I’ll never know, but this man needs a raise!
                                                        by
                                                          • Recommended
                                                          Customer experience
                                                          Horrible customer experience from Zobar, Flooring, who did not care to provide after he paged for service that did not show up at all for over an hour. After several cashiers paging for help and manager to come, no one shows up and the sweet Casher Gina ends helping me load the box of tiles in my cart. Several employees that were working on that aisle on inventory just looked at me and one calls the manager who did not show up. Not acceptable service and lousy customer experience. Avoid Zobar and work with Jimmy, excellent and helpful. Gina is the best Cashier who went out of her way to help load.
                                                          by
                                                            Great Customer Service
                                                            The staff was very helpful in me returning recessed lights that were the wrong color. They then went on to help me place new order.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 476 reviews

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