Reviews for Concord #634

A couple days ago I had a very bad experience at another store and came here after work. Store was very busy but Manager Tali assuming since he was getting paged so much.Tali stopped what he was doing to ask about my project. He was able to help me find everything I needed to install a tankless water and made things right. I was so impressed I returned to buy their heater.

Great People - Great Service very pleased with it

Jeanie has the best customer service as a cashier. Always smiling, made my day. Need more people like her

I feel I got great value and service from Dustin at the Pro desk and the employees at this Home Depot location, and I definitely would use them again. I can tell you that Dustin tried to ensure an awesome experience for each and every customer. Professional and Knowledgeable.

Looking for a set of Milwaukee combo, they offered great prices on pro Xtra account holders. I was certainly take care of as an account holder

I bought power tools and it was graet

I love this store! It is busy and the employees are happy and friendly. Several people said hello to me. The store was clean. I found what I needed quickly. And when I checked out the lady, Colleen said she hoped I had a nice night and was looking forward to seeing me soon. Very positive store!

The online hunt for items correctly showed that exact aisle & bin with the sale price & quantity available at this store for the items searched for. And, all these items were there when visiting the store. The friendly & helpful cashier waived me over & performed the scans at the Self-Check Out as well as guided me through the first time bringing up the QDR on The Home Depot Phone App. And yes, the discount was applied & clearly stated on the receipt.

I went to Home Depot about 5pm on a Friday night. I had a list of things and I am a woman who doesn't do home improvement but, it's only me now so I must. I asked a worker to help me and go around with me to get my list of things. Pete helped me patiently, and knowledgeably while I got everything. He even cut some PVC pipe for me because I asked if there was a way to get that done! I never knew he was the manager until I checked out and asked the cashier for her pen to write his name to remember because I wanted to fill out the survey to say how wonderful he was- that was when she told me he is the manager of the store!

I invested into a compressor and nail guns for building fences. The tools work great and make my job easy. Home depot has a great selection of nails and other fasteners.

I am a DIY guy and don't know windows and doors very well. Oscar was patient and professional, answering all my questions about the different products. He helped me with sizing and door swing, etc. I only planned to get a quote when I visited, but he made me feel so confident with the selection that I made a purchase instead. Ask for Oscar if you need help with a window or door order.

I originally ordered a curbside pick up of 10 bags of rocks. I live an hour away from the home depot store in Concord but had to get them because my local home depot didn’t have them in stock. I wait for them to send an email saying my order is ready and then make the long drive and check in. An employee finally comes out 10 minutes later without the items. They say it’ll be another 5-10 minutes to get all the items. 15 minutes a different worker comes without our items again to tell us the items are out of stock and they’re cancelling our order. I was really upset because I had to drive an hour away for rocks that “weren’t” even there. I did my part and waited until I got a confirmation that the rocks were in stock and ready for me to pick up. Did they not actually fulfill my order and just said it was ready without even checking if they were in stock? That’s horrible. I check online to see how much they had in stock because I remember way more than I ordered. When i check it said 100+ were in stock so I decide to go in the store and look for them. I FIND ALL OF THEM. SO THE EMPLOYEES JUST DIDNT WANT TO GET MY ORDER! I then tell the same employee that cancelled my order that I found them and they said that the rocks we found weren’t the same rocks I ordered. So we go and look and match up the item # to my order and they are the correct rocks. How do I know how to find the correct item more than you do? I then have to buy them all again and just wait for the online refund to come back in 3-5 business days. TELL your employees to ACTUALLY do their job.

I needed help and there were people there to help me in each department. They were young, polite, friendly and helpful. They went and found things for me, even went and got me a cart when I needed it for a door I was buying. I was highly impressed that I got help and they actually helped me, not just send me off down the aisle to find it myself. Also, Yvonne, the cashier was very helpful, knowledgeable, friendly and helped me utilize some coupons I had that I wanted to get the most out of.

We love the monthly kids workshop that is offered for free for the kids! They build something and then are able to paint it in the store. It’s such a fun activity! And of course we always get a few items we need around the house after the workshop is over. It’s. A great way to get people into the store that has most everything!

No hi, no thank you from this cashier. She yelled at the customers and asked them to move up to her.

great people, extra clean, super friendly, enough said

The cashier dianne accused me of cutting someone in line when I was clearly next. They belittled me and embarrased me for something that was true

Everything is clean, staff is amazing and super nice, everything is where it is supposed to be and most times quantities on the app are accurate at the store. This is actually my favorite store!

I like shopping at this homedepot location. The employees are very nice and helpful and I'm usually there getting lost and asking lots of dumb questions, so it's great when they are patient and exceed my customer service expectations. I've always found the items I needed and they are in stock, sometimes with same day delivery options, which is super convenient as well.

Great store with knowledgeable staff in every department. Special shout-out to Ali in Customer service, and Jose at the PRO desk. They are good people.

Paul was super helpful and knowledgeable! Showed me exactly where to get my items and helped me choose the right ones.

I like the paint department staff who did professional job. The staff was able to give professional advise how to protect the paint of the wood. The Cashier helped me save money by opening the new Home Depot Credit Card.

Evelyn helped me with my order. She knew I was on a budget and she saved me a lot of money by suggesting products and looking for deals for me. Thank you Evelyn!

I bought bags and bags of mulch this month and had great help both with the cashier and then with Ryan J. who loaded them into my car. He couldn't have been more helpful or professional. Thank you Team Home Depot for being super helpful, efficient and friendly.

I wanted to purchase several heavy bags, that were located outside. I did not want to drag them across the store. So I took a picture of the item and the UPC. I barely had to wait in the check-out line and Gina was there to help me. She was happy to help me purchase the bags, sight-unseen. She agreed it was doing it the smart way. Using the image she quickly found the material in the check-out computer. And helped me find a discount code that I missed that reduced the price to the display price. While we are chatting she heard that I a child and offered me a free picket bird feeder.

Great team work -Eddie and Sadiq from Garden super helpful and thank you for going above and beyond.

Excellent service and products. The young man that helped me, Ryan, was knowledgeable, pleasant and I cannot express again how very helpful he was. Ask for Ryan for a good shopping experience.

Manuel is the man. Super friendly and helpful. How he found me in the rather large parking lot to give me an item that I forgot, I’ll never know, but this man needs a raise!

Horrible customer experience from Zobar, Flooring, who did not care to provide after he paged for service that did not show up at all for over an hour. After several cashiers paging for help and manager to come, no one shows up and the sweet Casher Gina ends helping me load the box of tiles in my cart. Several employees that were working on that aisle on inventory just looked at me and one calls the manager who did not show up. Not acceptable service and lousy customer experience. Avoid Zobar and work with Jimmy, excellent and helpful. Gina is the best Cashier who went out of her way to help load.

The staff was very helpful in me returning recessed lights that were the wrong color. They then went on to help me place new order.