Covington #358

I bought a saw that was on sale it burnt on me and I bought it in the first cashier was kind of rude. But miss Charlene man I wish she was my neighbor. And she helped me save money on my new Ryobi.

The plant quality and selection of the garden center is the best I have ever seen. Here is a photo of the new butterfly memorial garden at Global Wildlife!

All I can say worst experience of my life..took 45 mins to place an order. Then when it arrives its damaged. The replacement was damaged. Has to BUY SECOND ONE to get the replacement. Then HAS TO WAIT 5 DAYS FOR JUST A REFUND RECEIPT..AND HASNT HIT MY BANK. They sure can deduct it fast but getting a refund I HAD TO CALL..

12/5/2023 Covington Home Depot #0358 Cyber Monday I came to your site to shop for a deal on a sander. That search snowballed into a noteworthy experience. The next day after purchasing a Ryobi Corner Cat and Orbital bundle I received an email confirming my purchase. There was a ad for a Ryobi Drill Combo/Bundle plus two free tools. I thought to myself what are the odds of the free tools are the ones I had a need for. To my surprise I could get a free sander and free router for future project. Then I could save another $50 by opening a HD Card. I’m all set until I went to check out I couldn’t enter the shopping pass that was sent to me by CitiBank. So the operator said that I could make the purchase and once I receive them go to the store and they will do adjustment for my $50. I thought that’s easy enough or so I thought. I live 45 minutes away from the nearest HD so I can’t just jump in the car. The next week my mother had a Dr appointment so that was going to be my opportunity to do the exchange. A simple in and out transaction was not the case. Jaylen a very nice gentleman explained to me because it the product did come from that store that a simple computer return/exchange had to be a physical exchange. However, I couldn’t repurchase the items that I wanted. This was the most asinine return policy I have ever heard of. With my mother sitting in the car my anxiety and frustration started to increase. I thought that i would just forget the entire purchase. Jaylen listened to my concerns an apologized for the process. His kindness somehow calmed me down. So I decided to reshop all my items. Went to the tool department a quickly got overwhelmed with tools a both sides of the aisle. Probably seeing the confused look on my face Elizabeth walks up and takes over. She simply took my list reshopping all my items that I reluctantly surrendered to Jaylen. At this point my anxiety was nonexistent. I went to the self checkout only to have issues with my shopping pass. Another HD Angel appears, Elaine. She identified the problem right away I took screenshots of the shopping pass she needed a portion at the bottom that I didn’t capture. After a quick search in my email I found what she needed. I only thing was because the corner cat was out of stock I didn’t meet the $300 threshold. So Elaine suggested I do more shopping. That’s when I found my favorite new toy a Ryobi Cordless Hot Glue Gun. I laughed remembering how many times have I had to run to my project before the gun cooled again. I returned to Elaine she waved her wand and I got my $50 discount. She shared in my excitement how much I saved, $188. So thanks to running into these three amazing individuals they turned a negative experience into a satisfying one. Please lift there three associates up. They wear that Orange Apron with pride.

Ms. Cathy in appliances was VERY helpful and friendly. great experience!

I shop here regularly, and I am satisfied with the selection and products. I am afford.

I buy alot ftom Home Depot and today when i went to return something without a receipt to get store credit so i can buy agsin, i was warned that i cannot do it anymore. Their website clearly says any returns without a receipt will get a in store credit with valid ID. They say one thing and do another. They must think they are the government!

I am starting a big project... To create a floor in an attic space. I started with four sheets of plywood 8x4 Michael help me get them down and he also cut them to saw. He was very helpful the entire time. Then I thought of another area in a space that I needed. And he did that too! On the way out eric stopped to help me load all of the cut Wood into my vehicle. The employees at the store were very friendly from the time I entered to the time I left.

Cashier Tina was very nice very helpful and always smiling, which put a smile on my face, what didn’t seem like a good day turned out OK after all, thanks Tina your smile and you being helpful and smiling made my day

KERRION and Jayien we’re very nice and helpful during my check out of a large order. Jayien Is very focused and knowledgeable