Reviews for E Hamilton #3861

Wes, the manager, is excellent! If we need anything he is always makes himself available to assist us.

Bought a new water heater. The associates were very knowledgeable and helpful. My cashier Grace helped me get a new Home depot credit card and it saved me a hundred dollars off my bill.

We stopped in this store after visiting relatives in the local cemeteries over Memorial Day weekend. Check your receipt carefully. Our cashier charged us 4 times for one item. $120 mistake that we are still trying to resolve. It didn't help that the store is a 75+ mile round trip. Don't bother with calling, when someone eventually answers, they won't be able to help you.

Enjoyed my visit friendly customer service and Raenise the cashier was great

This store really came through for me when I needed a grill for the Memorial Day weekend. I had purchased from a competitor but the unassembled, in-box grill was damaged from being stored outdoors. This store has their unassembled grills stored inside, out of the weather. The employees were very helpful in finding the unit that I wanted and retrieving it from the high shelving as well as helping load it into my vehicle. It was raining hard that day and they made every suggestion and effort to make sure I didn't end up with a soggy box and a damaged grill.

This store could use a lesson in customer experience and display some genuine concern for fair and equitable treatment of all shoppers.

Horrible Customer Service consistently, just awful!

This store is always clean and everyone is always friendly.

Clean store with many friendly employees who are not afraid to find an answer for you.

This is an amazing Home Depot. I drive 25 minutes out of my way to go to this one specifically. The staff is knowledgeable and polite and go above and beyond to assist their customers. Every employee I walk past asks me if they can help me with anything. I had 2 staff members go as far as pulling a pallet down with a forklift to find a product that was in-stock. They wouldn’t have me go to another store until they had exhausted all possibilities of finding what I was looking for. They even followed up with me when I was in a separate part of the store to see if I needed any assistance. 10 out of 10.

This is a store that cares about there customers. they will help any way they can.

Was sent order confirmation, indicated item in stock...got nothing but a headache instead. New manager was unable to resolve the problem due lack of experience,

Excellent customer service.

Extremely knowledgeable and friendly staff.

This store is the gold standard. Always stocked, cleaned and organized. Appears to have a strong team throughout with very good leadership. No need to drive down the street

The employees were super nice and the store was clean. Everybody had masks keeping it safe. Amanda was the lady who helped us in the back and she was just amazing. Would definitely recommend going back.

The staff at this location are knowledgeable, helpful, and very polite! One of my favorite locations!

Everyone there is helpful and knowledgeable. I prefer going here over other places due to the fact that there's always someone to answer my questions and help me. I'm thankful for Donna in the kitchen cabinet department helping me with the process of choosing and ordering cabinets. She was very professional and helped me come up with the right plan for what I needed.

I’ve been a Home Depot customer for quite some time and this was my worst experience ever! I purchased a snow blower on your website Feb 1, 2021. Upon going to your store for curbside service, the snowblower was brought to my car and the box was in horrible condition. Top of box was ripped up and It had been opened and taped up. At that point I should NOT have accepted the item but I did. Upon getting it home I discovered that parts were broken and some missing. Returned the item to the store for a refund and reordered the item. That experience was a nightmare too. Second snowblower had same issue as the first. This one was delivered to my house 3 wks later and box was in same horrible condition as the first. I never opened the box and returned it to the store for second refund. I’ll NEVER SHOP here again!!

Mike is the best employee. He was extremely helpful and went over and above to help us.

Great job by Jilliana helping me return and exchange a lot of items. She made everything quick and easy with a fun and great attitude. I appreciated her customer service! All the best to her.

Needed (20) 8' 2x4 for a project; had better quality at a better price than another Home Improvement store around the corner.

The staff was excellent Jenny Karen and Bri helped in all aspects of my special order specialty tool and with assistance in credit application and promotional coupons towards my purchase. Thank you lady's I appreciate the time and effort

Always a pleasure to go here and they always have what I need to get the job done. Store is always clean and staff is very helpful if you need assistance

Store employees all greeted us, were very friendly and helpful especially Trevor.

I have always had excellent service and all questions answered regarding installation in a very timely manner. We shop there often as it is close by and employees have always been very helpfull!!!

Jackson is amazing!!!!

Great service, I made an appointment but they arrived early, completed the job in a timely manner and left the area as if they never were there.

Department Head of CS was rude

This store has the friendliest, most helpful and most knowledgable employees of all the stores I've visited.