E Spartanburg #1108

First, it took four visits into the store to place our special order for over $6,700 in building materials. A lot of issues with placing the order from Home Depot Pro staff not knowing how to enter an order into the computer, knowledgeable staff to “busy” to enter the order, and no information available about specific products and the Pro Desk not calling the vendor to verify product information. Seeing we had this many roadblocks we should have gone elsewhere, but we literally had hours tied up with Home Depot already. Starting over seemed like a giant step back! Next, we discovered most special orders are actually shipped to the store then Home Depot outsources deliveries with a third party. Home Depot never put our address into their computer system so the delivery didn’t happen on the day Home Depot said it would. Next delivery attempt Home Depot only gave the driver one of the three phone numbers we gave Home Depot. Therefore on the day of the second delivery attempt the driver called a cell number instead of the landline number we gave Home Depot and seeing no one answered their call they assumed no one was home and they took everything back to the store. As we told Home Depot cell phones don’t work where we live so we left multiple numbers! So again, no delivery although workers were on site waiting for materials to start work. Instead the materials were taken back to the store and unloaded. The order was then picked up by our contractor to begin working ASAP since a crew was on site ready to work. All items were shrink wrapped on pallets so you could not see what was there. Once at the site a quick inventory revealed items we’re missing from the order. Home Depot responded that they could reorder the missing items, but it would take weeks for them to arrive since they are special order items. Seriously? We already waited over four weeks to receive the order. Please also note the posted sign behind the Pro Desk states the desk is open from 6 am - 5 pm. It’s not, the Pro Desk staff leave at 3 pm. This morning around 8 am when we went to the store six large flat carts were parked all in front of the Pro Desk. We could only assume the Pro Desk staff didn’t want anyone to actually approach the desk for assistance. Save yourself a lot of aggravation and do not use the Pro Desk on Main Street in Spartanburg, SC!! Work smarter not harder!

Black Friday shopping and felt more welcome at this store than I did at my family's house on Thanksgiving 🤣 Thanks for a great shopping experience!

Associates had great knowledge and lead me to helpful tools that I purchased to my my plumbing DIY project easier.Great Service thank you guys!!!

An employee spent a lot of time helping me find the right items and made very helpful recommendations too! Great customer service!

Thanks to a employee named Yolanda walking me around and helping me find the best items for my home improvement. Being patient and kind.

We do our own home Improvements and looks like Home Depot is improving in store. We experienced a huge improvement with employee assistance thruout the store. This makes all the difference in a shopper's busy and sometimes hectic day THX to the gr8 employees who put in the effort! Keep up the good work.

had the single best customer experience that I've had in years ... the folks in this store were GREAT .... helpful, friendly & professional ... the three folks I dealt with were exceptional ...

The reasoning behind my 2 stars is due to aisles being obstructed. I went into Home Depot for the purpose of purchasing a garbage disposal, sitting directly in front of the display was a forklift with a pallet on it. I located an employee to see if I could get it removed and was told he wasn’t licensed to move it, and didn’t think there was anyone working that could until the following day. Needless to say I had to climb over the pallet and in between the display and forklift to get a garbage disposal.

They have taken lots prevention to the point they won't even sell the product to you.

We drive 45 minutes to this Home Depot for the great service, knowledgeable staff that are available whenever we call or go in the store. And, they have so many options in stock. At a time when so much has to be ordered online and it can be really difficult to get a real person to speak with for help...make us appreciate this HD and the employees so much.