Reviews for East Madison #4906

We haven't shopped the store for a while, but the checkout man was extremely helpful. Got us back in the system and made us happy we did some time at Home Depot.

I usually don't write reviews, but I do work in customer service. These two are A+. Please let their managers know; they know how to make shopping there most pleasant experience.

We went into Home Depot looking for a new screen door, and were greeted with happy people willing to do their jobs well. We left very happy customers!

I frequent Home Depot and have purchased a wide variety of items. My wife and I are consistently pleased with the quality of the customer service from all the employees. They really go the extra mile to help meet the customer needs. Thank you!

Cheryl was very efficient and friendly while making my exchange transaction as smooth as possible considering I didn’t have my receipt.

I come here all the time to find high quality products. Being here enough has allowed me to build geniune relationships with people who work there, which makes the experience feels like a home development home.

I was greeted warmly and immediately offered a helping hand as I walked into the store. One person made sure the entire time I was there, that I was satisfied and my purchase was completed in a proper professional friendly way.

Since moving to the area I have done all my home and business shopping at this location and I typically bring my dog with me after we stop at the dog park. I have been in dozens of times with her and have never had any issues or have been told otherwise. On this trip I was approached by an employee while shopping and was told that I would have to stop my shopping and was being asked to remove my dog from the store due to a recent policy change. I find this absolutely ridiculous.

I bought a stand up mailbox post yesterday and thought I was going to pay more than I wanted to spend and the customer service representative Mary N asked me if I wanted to apply and possibly get a discount and I did get that discount. Half the price just for taking 3 minutes to sign up during checkout.

East Madison is my favorite Home Depot!!! The Employees have always given me great customer service and are friendly, helpful, and knowledgeable of the products!!!

Clean store, nice people

If you get a chance to use the East Madison store and deal with a frustrating return or just general service, hopefully you get the customer service rep Miranda. She goes above and beyond with a smile.

The people at the return desk at this location are excellent. Very knowledgeable and always happy to help. Thanks Geo and Karen!

friendly and helpful staffs

This is our favorite Home Depot Store. The staff are always helpful, greet us each time, and go above and beyond to get us the products we need.

Shopping experience was nothing short of AWESOME !!!

Your employee, Marin, is friendly, competent and versatile in her abilities and knowledge in handling the needs of a customer. Thank you, Marin, for your excellent service.

All the staff are so helpful everytime I go here.

I had great customer service from everyone at the store while buying a new snowblower and renting a truck to deliver it home with. It was pretty hectic at the store because of an impending snow storm but everything went incredibly fast and smooth. Great service all around!

We are in a time crunch to sell our home so that we can purchase the home of our dreams. The selection of carpet seemed daunting until we went to Home Depot East Madison. The associate was such a knowledgeable and helpful gentleman.

Needed a snowblower and found what we needed and was checked out and our truck loaded very quickly. All employees were helpful.

We have had 3 large purchases recently and each time the employee helping us was knowledgeable and helpful. We have always found the items we need.

Claudia and Ryan executed the sale and loading of the large snowblower. Still can’t believe it fit in my backseat. Love my new Ryobi, quiet, lightweight, and no gas or oil to mess with.

James Whitley was extremely helpful to me and my mom when we were buying a new dryer. He was patient and kind throughout the process. This location has a wide variety of high-end appliances, which made it hard to select the best one, but James made it very easy and fun. We're impressed with his service and will definitely come back.

Very pleasant people; a bit smaller store than some (like Verona), but usually has everything I need - main exception is that I wish they would open a tool rental section.

Friendly service,helpful, they have everything

Jim in Millwork made my door purchases so easy, quick and accurate. I so appreciate his experience and expertise. He is so knowledgeable and friendly. I really appreciate him.

Jim, Romand, and Michael provided great customer service in the blinds department!! Worked with me a few different times to help me get what I wanted. Knowledgeable and friendly people!!

Very knowledgeable staff who helped us find what we needed.

I had a first rate experience in buying a toilet under time constraints. My plumber was waiting for me an hour away. Karen quickly narrowed down my search and rang me up. Josh brought the product up to the desk and out to the car. It took less than ten minutes from when I walked in the door.