West Madison #4909

Store associate try very hard to help me find the price or product# of the stone I bought but she just couldn't locate it. I end up wait for almost 10 minute to pay for the wrong price and had to wait at the service to get refund right after I payed.

James went above and beyond to provide excellent customer service!

I have shopped at this location for years but as a new homeowner I am there much more frequently. Just today I decided to make the investment in a drill/tool kit. A very nice man named Kevin took the time to answer my questions, make suggestions and was patient as I didn’t know much and had a lot of questions. I really appreciated that.

Outstanding customer service! Great, brand name products at value prices.

I like this store and the employees; everyone is especially helpful. Getting here is tricky. When approaching from the beltline, or from East of the store, you can turn right in off Verona Rd. When approaching from Verona or from the West of the store, to get there from Verona Rd., you have to take a frontage road on the opposite side of Verona Rd., turn right, so it appears you're going away from the store, then go in a round-about under Verona Rd to get to the other side of Verona Rd, then approach the store on the frontage road on the same side of Verona Rd as the store. When leaving - if you are heading west or towards Verona, you can easily exit out onto Verona Rd. If you are going East, towards the beltline or Madison, you have to take the frontage road west to the round-about that goes under Verona Rd., then follow the frontage road on the other side of Verona Rd until you reach the intersection where you can turn towards and get onto Verona Rd. I hope that all makes sense. I like the store enough to make all that hassle worth while but my husband groans and complains every time! Check out a map so you can envision your route. https://www.google.com/maps/place/The+Home+Depot/@43.0341095,-89.457947,17z/data=!4m5!3m4!1s0x8807adeaeb86497f:0x517067add9ddecca!8m2!3d43.0363524!4d-89.457314

Good store. Super helpful staff

The customer service here beats Menards any day. Customer service is KING.

Inspite of the store being very busy ERIC GILBERTSON and DAVE WALLACE went out of their way to find the Shelf Unit i wanted . They even unloaded the unit from way up storage location. They were extremely careful for customer safety while unloading the unit from high up . They also found a cart to load it onto; and helped to load the unit into my car. Price was correct as it was on their web site. Very pleasant experience! I will always shop here and recommend to others to shop here. Thanks !

Some department mangers do not follow Home Depot Management principles. Jason, assistant manager has poor people skills, John the manager lies, Mark, manager of Hardware has no people skills and has a 8-10 year history of complaints from his people under him. How do I know these things? Because I worked there for five months. Most people there are good and decent people. Jason had me dressed down for wearing a collarless shirt and allowed others to go unchecked. He treated me so negatively for so long I had to ask for a meeting with my electrical department heard John Love. John the manager lied to me when I complained about the lack of people skills Mark in Hardware had and John told me one day I didn't have to work for Mark and then 5 days later without warning changed his tact without any consideration of my officially filed complaint to Home Depot. Home Depot also did not support me and didn't care that Mark in Hardware was not following Home Depot principles. I quit and was granted unemployment because Wisconsin Unemployment said Home Depot Renigged on it's agreement with me. Home Depot has a specific way that customers fall in the hierarchy then Store Associates. Nothing like that at Home Depot West Madison. It is a typical top-down organization with managers who have little or no people skills. They also lie like rugs!!!

Flooring Specialist LuAnn M. was extremely helpful, and very experienced in walking us through the process of obtaining new carpeting for our home. I highly recommend her, and this Home Depot for any flooring needs.