Reviews for East Madison #4906

Nacy was very helpful in appliance department. Excellent customer service

The product was great but the The service I received and the attitude that the people had there were Very disappointing. They were not friendly they acted like I was putting themselves out I may go to a different store to get my home products because it happened twice he would say thank you and they just pretend like he didn’t even exist it was just pretty bad Specially when I spent so much money

The East Madison store seems to have persistent staffing problems with cashiers. It's not a "one off" situation, because I have encountered it multiple times over the past several years. I went to the store last night at 7:20PM to buy two, large bags of potting soil and two bags of lava rock. When I entered the store, I discovered that there were no carts. I asked the young lady at the door if they had any carts for customers. She looked and said with a very bored tone of voice, "No, they must all be outside." Since she was a store employee whose sole function was to watch the entrance, one would think that she would have ensured that more carts were being brought in and sanitized as the supply was depleted. Since I couldn't do my shopping that night due to no carts, I proceeded to the exit door. I noticed that once again there were no cashiers staffed. Every checkout lane was closed. The only option was self-checkout with the touch screens. In light of the current pandemic, that is not a customer friendly option. Germs love touch screens. I went back to the store this afternoon at about 3:30PM. The store was packed with customers, so social distancing was very difficult if not impossible. That was what I was trying to avoid by going last night. After I loaded my purchases in a cart, I went to the service desk and asked to speak to a manager. The gentleman paged Wendy to the desk. Wendy was very empathetic and understood my frustration with the lack of cashiers on multiple occasions. She told me that they were having difficulty retaining staff. After I explained everything to Wendy and gave her my contact information, I went to the only open checkout lane in the store. I was fourth in line. Before the line moved forward, a staff member closed the gate at the checkout and told all of us that the checkout lane was now closed. It was the only one open! She said everyone had to use the self-checkouts. The store was packed with customers in the middle of the afternoon, and there were now no cashiers working. I went back to the service desk and asked the same gentleman I spoke with before to page Wendy back. I explained to him what had just happened. Instead of being empathetic or apologizing, he adopted a very surly attitude and said, "Well, our employees need breaks, too!" While that is true, good customer service means ensuring that someone else is available to replace the person going on break. Not everyone can take their break at the same time. When Wendy returned, I told her what had happened. She was visibly frustrated over the situation and strode toward the checkout lanes. I followed. She found one lane with a cashier who was working with another customer. She told me to go there to check out even though the light over the checkout lane was turned off suggesting it was closed. After about a minute, the cashier looked at me and said she was closed! I told her that the manager had just told me to get in her line to check out. Wendy then came back over and logged on to the adjacent cash register to check me out. I have never seen such a poorly staffed and managed store in my life. The fact that this is happening more and more often at this particular store tells me that management is not addressing the problem. The store is conveniently located for me, but the customer service there is deplorable.

Be careful of overcharging and charging you for multiple numbers of products when you are only purchasing one. Worst experience ever in a Home Depot

As of the end of May 2020 during the Covid pandemic I would not recommend going to this store. I saw more customers wearing masks than employees, and social distancing was not enforced, leading to lots of people in aisles. Employees were grouped together talking to each other with no masks on, and customers were sitting on furniture Prior to Covid it wasn’t an issue and I would’ve rated the store higher Unless the store starts enforcing the safety of it’s employees and customers I will probably shop elsewhere for the time being

Employees were very friendly. Vanessa in particular was awesome! It was hard to believe the store only had two actual lanes open other than self check out. There was a line of about 12 people waiting and getting frustrated. Additionally, we were blocking isles and customers were getting upset. Vanessa took it upon herself to take about 6-7 customers over to the service department to check us out. It was a huge relief for all of us! Employees that take initiative should definitely be recognized.

This store seems to have a persistent problem with cashier staffing. Once again tonight, every checkout lane, including at the Pro Center, was closed. An employee told me that all customers had to use the self-checkout, since there were no cashiers. That is deplorable customer service. In light of the current health situation, I refused to use self-checkout equipment that hundreds of people had used today. An employee wiped down one or two touch screens, but the equipment was not being sanitized after every customer. When I asked someone at the paint desk if I could pay for my purchases there, he said no. He directed me to the garden center. I was tempted to leave my purchases behind and go to another home improvement store that actually staffs cashiers. This is the second time I have filed a complaint about the lack of cashiers at this store. It is an ongoing problem that store management is not addressing. I asked for a manager tonight and was told that there was none on duty.

Amazing customer service today!! Kitery (sp) was the best, she helped us gather the materials needed for my first home project. My time there was cut in half with her guidance and suggestions. And Mildred, the cashier was phenomenal, even my 15 yr old daughter was impressed.

Bought all new appliances for my kitchen and the whole process was easy and the price was was the best around the area. Backed by and installed by Home Depot, it was a no brainer. Sales staff was very helpful. Thanks

I was buying a new sliding patio door and the sales rep #JNB4X7 was very knowledgeable helpful and polite very easy to work with.

The friendliness of the cashier.MELISSA { WOW } Thank You.

This location is so easy to get to and the staff and service is consistently great! The customer service at this location is beyond excellent. The staff does not have change over often and it is very nice to see the same familiar and trusting face when I am working on my home projects or garden up keep. Brian in paint is urgent and helpful! Scott in plumbing is educated and always happy to help. I look forward to my trips to this home depot, keep up the good work and great service :)

Tristan provided a excellent customer service experience for me and my wife by providing all of the information we needed to determine which walk behind lawn mower Tristan definitely knows his stuff!

Used curbside pickup. Very easy & efficient. Appreciated the quick excellent service. Man in paint department was extremely helpful when I called while doing my online order.

This store it’s management and staff go way beyond expectations to meet and exceed customer needs. Kudos to East Madison for all you do!

The employees are friendly and professional. I was unable to purchase my items with my credit card, due to issues on the CC's end. The cashier and the manager helped me out and allowed me to purchase my items with the amount of cash I had on hand. I am very greatful to them.

Went into the store in late morning just to look around, without anything specific to buy, but I had three gift cards from Home Depot, received as Christmas gifts from my children. Saw a new stack of lawn mowers, talked with a very knowledgeable sales staff, and he talked me into buying a better model than I thought I should be satisfied with, at a higher price point that I initially thought I should spend. Looking back, I made the right decision, and the sales staff at Home Depot provided the guidance I needed.

Love the sale associates & the garden center!

Every time I go into Home Depot I get greeted a lot because I’m always thereAnd most of all the employees are very helpful I am thankful for the help that I receive and I thank Home Depot for your assistance

It seems like I am always finding things that need to be repaired in my house (or they find me, haha). It also seems like I end up coming here, to this Home Depot location on the East side of Madison, whether for an urgent matter or not. It has always been the case where I end up finding a friendly employee that answers all my questions, no matter how weird they are. One particular employee, James F, was super friendly and helpful. He helped me with my last home improvement situation and I was happy to see him again today. The store is always clean and I always meet a friendly cashier. I am looking forward to my next home improvement projects so I can go back. :)

Great to have a friendly staff to help out at such a Huge Store they saved me a lot of wondering around

Melissa the cashier was so helpful. I was in from out of town and unfamiliar with product location, she not only pointed me in the right direction she saved me $25 - Pretty good trip!

The Cashier at the Self-checkout, Mildred, is very helpful. I've benefited from her prompt service to get me through the checkout procedure several times not. I do NOT like self-checkouts, howevever, when I'm comtemplating whether to use it or not, Mildred has offered to assist me, so everything goes smoothly. Today, I purchased two cement stepstones. They do not have a UPC code attached but Mildred very quickly found the exact one and correctly entered it to complete my transaction.

Employees are always available and helpful throughout the store, at check-out and at customer service.

Was not looking for anything in particular this trip, but saw extremely good deal on Ryobi LI tools. Hesham was extremely helpful at checkout.

Helpful people make this place better than most other home improvement stores.

Aisles were cluttered, finding help was a chore, and when I found help the employee seemed irritated.

I was very pleased with the customer service I received, extremely helpful and knowledgeable, would definitely would recommend.

Had a great experience with the staff at Home Depot. They made it a very simple, and efficient process.

Big Nate & Mary..you rock! Thanks for making our 1st Home Depot shopping experience a great one! Great customer service!