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Filter Reviews By:Rating, Profile, Gender, Age (456)
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Showing 1-30 of 456 reviews
Jul 19, 2023
The number department, Malcolm
Lumber department manager, Malcolm is excellent concern about the service and the practice of duty honors living
by
Recommended
Jul 2, 2022
Bad Customer Service
I was forced to purchase and then return a bad quality tool for showing my bad experience with the tool and trying to avoid being unable to use the tool, saving my time and a trip to store for returning back the item.
by
Apr 25, 2024
GREATFULL STORE
I ALWAYS BUY THINGS IN THIS STOR VERY HELPFULL CUSTOMER SERVICES
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Recommended
Apr 8, 2024
Helpful and friendly staff
Ali was extremely pleasant and helpful. He asked lots of questions about my DIY project and recommended and explained differences in the available options.
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Recommended
Mar 23, 2024
much better
much better clean material
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Mar 6, 2024
Great customer service!
Could not order an out of stock item online for store pickup. Salesperson looked up when he could get it, and did my order over the phone. Saved me from driving to another farther away Home Depot or a delivery charge. Thank you MFM3NH9!
by
DIY
Recommended
Feb 15, 2024
friendly and knowledgeable sales personel
We purchased a new refrigerator. I was very impressed by the appliance salesperson.. He was very knowledgeable .and honest with us.. Well done.
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Recommended
Feb 13, 2024
Great Customer Service!
The cashier Brandy was absolutely amazing. Great customer service and helped finish my water heater warranty exchange. It was complicated and she stayed patient even after I forgot to give her a receipt and she had to redo it.
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Recommended
Feb 8, 2024
Great features
I bought this cooler it was for a good price !
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Recommended
Jan 30, 2024
Customer Service
Excellent customer service by Farrah & Kayla in assisting me with a return where I didn’t have my order number which they obtained for me and issued refund. There was no problem with the product but my husband had repaired our old one so wasn’t needed.
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Recommended
Dec 30, 2023
Great attitude
Every time I go there all the employess are so polite and helpful. They direct me to what am looking for in no time which makes it easier on me.
Thank you
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Recommended
Dec 6, 2023
Truly great service
This review is about Mr. Ali, the Home Depot manager at the 4648 store in Manassas Virginia. His professionalism, the way he treated me, and the way I saw him treating his employees has won my loyalty as a customer.
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Recommended
Dec 2, 2023
Best Home Depot in Virginia
Everyone should shop at this Home Depot on Liberia Avenue in Manassas. Customer service is superb and knowledgeable employees who go the extra mile to meet your needs. They are also very creative and give excellent advice on projects.
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Recommended
Nov 26, 2023
Purchasing a new Samsung cloth washer
Delivery time was fast should have it by December 2, 2023. Great.
Als the sale person Angela worked with us closely and answered all my questions
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Recommended
Nov 25, 2023
Best service
Erica p is a great worker and good with customer when needed help, she also need a promotion as well.
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Recommended
Nov 8, 2023
Needs to Focus
I was taken by surprise, When I visited the Liberia Ave store for the purchase of flooring material. Staff members were reluctant to assist and toss you to the next person, for help.
by
Oct 22, 2023
Daniel is an awesome employee
Today my day whos in his mid seventies asked me to get so copper fittings from Home Depot DANIEL who doesn’t usually work in plumbing helped me. He went above and beyond to assist me. Thank you Daniel
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Recommended
Oct 4, 2023
If you want great customer service.
If you want great customer service, go find a man named Scott. He'll help you out and steer you in the right direction.
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Recommended
Sep 15, 2023
Great Scott
Scot was extremely helpful when we were shopping for a grill and getting one high off the shelves and helping to load it on a cart. He was very polite and attentive.
And a young man at the self checkout was very sweet & helpful with out veteran discount.
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Recommended
Sep 10, 2023
Very welcoming
This store, like other home depote stores, is welcoming.
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Recommended
Aug 29, 2023
The Employees Make the Store
I've always had good luck at this store at finding someone to help. The most recent visit was probably the best example in that the sales representative was friendly, knowledgeable and thorough and the visit enable a quick order.
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Recommended
Aug 9, 2023
Great Store
Ali at Pro Desk never fails to assist me when I come to this location and I wish you all have more people shadow him!
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Recommended
Jul 18, 2023
POOR Service
I've been in many home depot's up and down and all across the US I don't even want to walk in the door anymore no one greets you no 1 speaks to you no 1's around when you need help and there's no product on a shell at all the only reason I go in this store this store is less than 5 minutes from my job otherwise i'd go somewhere else 👎
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Jun 7, 2023
Home depot spends all time and effort finding new ways to annoy people then drive customers away
What a bunch of idiots. I needed a relatively high end tool (Milwaukee M18 grinder). Website said 2 in stock, could not locate and employee said system is always wrong and they were sold out, what they did have was locked in cages so you couldn't even buy it. As I was walking out already upset I found the 2 "in stock" sitting in a display right by cashier and next to the door other side of store. No lock, nothing. No one would have found them and anyone else could have grabbed and walked out.
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Jun 2, 2023
My GO-To Place
I was lacking in how to navigate my Home Depot app. Katterin assisted me in this. She is a young lady with a pleasant attitude and dedicated to service. The store reflects the same welcoming atmosphere. This is definitely due to the staff and management working together. As a retired manager, I quickly pick up on these traits in a business. Thanks for being such a place!!!
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Recommended
May 31, 2023
overall positive shopping experience at Home Depot
While I had an overall positive shopping experience at Home Depot, there were a few minor frustrations I encountered:
Limited staff availability: At certain times, I noticed that it was challenging to find a store associate readily available for assistance. It would have been helpful to have more staff members on the floor, especially during busy periods.
Out-of-stock items: On a couple of occasions, I couldn't find certain items I needed because they were out of stock. It would have been beneficial if the store had better inventory management to ensure a more consistent availability of essential products.
Long checkout lines: During peak hours, the checkout lines tended to be quite long, resulting in a longer wait time. It would have been more convenient if additional registers were open or if there were self-checkout options available to expedite the process.
Difficulty in locating specific products: While the store layout is generally well-organized, I faced some challenges in finding specific items due to large store size and limited signage. Improved labeling or interactive store maps could help customers navigate more efficiently.
These frustrations are relatively minor and didn't significantly impact my overall satisfaction with Home Depot. I appreciate the opportunity to provide feedback and believe that addressing these areas could further enhance the shopping experience for customers.
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Recommended
May 19, 2023
Good customer service
Bob is really nice to help me !!!
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Recommended
May 11, 2023
Ali Home Depot's Employee of the Month
No matter what you need, just ask Ali. He will help you find what you're looking for!
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Recommended
Apr 6, 2023
Do you or do you not want my money?
Mohammed is an associate at this store 4648. He tried to prevent me from buying the tools I needed for my job. There is a Dewalt deal going on where you’re able to get a free battery with a qualified combo kit. All of the tools I was trying to buy qualified for this deal. He was so fixated on telling me I wouldn’t get the free battery and I would have to pay full price. I got tired of hearing him, so I grabbed the tools myself and went to the register and long behold… I get a free battery.
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Jan 28, 2023
Incredible Customer Service
Rob from Lumber department went above and beyond to make sure I was satisfied with my purchase. I usually do not participate in survey's or reviews but he (Rob) should be definitely recognized for his excellent performance!