Reviews for East Manassas #4648

The associates here are very knowledgeable and friendly with the customers.

Hugh went above and beyond to locate and retrieve the air conditioner that I wanted. He had to move many pallets in the receiving area and then get a forklift to pull the pallet that was on the highest shelf. He was always courteous and treated this sale as if it was his own. And then afterward he ensured that I knew his co-worker (Alex) had helped also.

Everyone there is so helpful especially Nelsy

I have been shopping with this store over 2 years now and always I am treated decently by the managers, customer service and store associates.

Benny, her supervisor (Asian man) and other Pro section staff are exceptional employee's, they do a great job and are knowledgeable, professional and considerate of the customer’s. the staff was very interested on what I wanted, gave me guidance and help me get the best value for my money. Job well done! Robert G.

This is my first time having to replace a water heater and I found it very easy to do using the Home Depot online service. Home Depot partnered with Fairfax Electric, Plumbing & Gas who provided Excellent service at a realistic price. Team was professional, courteous and timely. Sub-contractor partnership with Home Depot A+

Horrible service, terrible inventory counts all the time. Employees here never lift a finger to help consumers.

Customer service was great with buying great deals. Store was clean and neat as usual but prices are missing from some items, which makes us looking for help other than that Home Depot is the best

pretty neat and clean store friendly staff

My overall shopping experience today was average. It could have been better, but I was not satisfied with how I was treated at the self-checkout process. Management should think about putting signs on where customers should form a line and not just assume that everyone knows where the line should be. The female associate at the self-checkout area could have been a little more pleasant when she addressed me because apparently, I wasn't in the correct line -- even though she directed the lady in front of me to the next available self-checkout kiosk. Thankfully, the two gentlemen in what was the 'correct line,' were kind enough to let me go in front of them. But then the female associate looked suspicious when I went in front of the gentlemen, so they told her that they were letting me go in front of them because I got in line before them. I really did not appreciate how she became suspicious. I made sure to profusely thank the two gentlemen in front of her and let them know how much I appreciated their kindness.

I have recently purchased a front door and lawn mower at this store and the staff ensured that I was completely satisfied.

The associate who helped me in the sink repair department was exceptionally helpful, saving me many hours of effort and frustration.

I asked one of the associate showing the diagram and size of the item in plumbing section and he told me to go to next isle and I could not see any thing even close to my item so went back and ask again and send me to different isle which was full of different bulky items. so I left and went some where else and bought it.

I get capped out on how many words I can have written. I am not a fan of this store and will not return.

good store /clean/good/ staff-all way to help you.

The customer service at the store was terrible, took weeks to get a refund for an item they could not deliver on, poor follow up on the store behalf, had to threaten to go to my bank, don't shop there if you need or are looking for a great customer service experience even when management gets involved or if you need a speedy refund. Don't do it.

Woderful employees like Tom amd Dave work at this Homedepot make more wonderful. God bless you all. Thank you

I have found myself lost many times when entering one of the large scale home improvement stores. Today, I went in shopping for a refrigerator and the team that helped me, YES, more than one associate came to help find answers, and their personal touch and dedication to customer service rocked the house! Kudos to Erick, Monte, Jeanette and Crystal!

The store employees are very friendly and helpful

The store was clean and easy to locate items I needed. I needed service at the paint desk and was served well.

Any military veterans, be aware Alberto, a checkout clerk did not accept my military ID as proof of the discount Home Depot, provides.

Worst customer service ever. Manager Jeff is rude and incompetent.

Garbage Home Depot store. Dimly lit, disorganized and absolutely no one will help you. If you can find someone to help, they don't know where anything is. Only self check out lines are open no matter how many people are in line.

Jeff was extremely helpful and friendly when I needed to get some lightbulbs and get home to my babies quickly. Thank you so much Jeff!

my only issue not only with this store but also dale city and the other manassas store the inventory you can verify online or using the app is wildly inaccurate. So many times i will check online to make sure something is in stock and will send someone there to pick it up and you not have it. This has cost me so much time and money and is the number one factor that may drive my business to one of your competitors

Excellent Customer Service

Went in for a light bulb. Guy did the best he could to help me out. thass all i could have hoped for. thank you.

Great customer service!

The store is always clean I’ve never had a bad experience. There’s an associate back in the appliance section name Angela and she is extremely knowledgeable, professional and will assist and help you find what you’re looking for.

The store was very nice and clean. Wanda provided me with excellent customer service. I live in the Sterling area but I will definitely stop at this Home Depot when I need to make a purchase.