#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(850)301-2404

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

414b Mary Esther Cut Off Nw

Fort Walton Beach, FL 32548

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Customer Store Reviews

  • 4.7 out of 659 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (659)
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Showing 1-30 of 659 reviews
Had new flooring installed.
Susan was the contractor who i stalled my flooring and she was awesome so professional and on time. She did a awesome job and I recommend her fir future installs.
by
    • Recommended
    To the Gent that Helped me with my shopping needs
    The man was polite, he asked me what I needed help with after he took care of the other 2 customers he was already helping, the floor was under staff and this guy was glad to help even offered to carry the item to the check out line for me.
    by
      • Recommended
      Great customer interaction
      Huge shout out to Angie at the Fort Walton Beach Florida store! She was so understanding, kind and had great customer service. She helped us get a new washer and dryer set up for my in-laws and made the process so smooth. She made the bad taste in our mouth from another competitor a distant memory. Thank you for offering great service through this team member.
      by
        • Recommended
        Usually well stocked, but not always interested in helping out
        I can usually find what I need at the Home Depot, I can’t always find someone that seems interested in helping or answer questions
        by
          • Recommended
          Great store and staff
          I had an issue with returning a tankless water heater. The staff was extremely helpful, courteous and knowledgable. They went above and beyond and solved the problem. I really appreciated their help.
          by
            • Recommended
            Todd, Home Depot Flooring Section (FWB FL) - SUPERSTAR!
            Todd (FWB FL), Home Depot Flooring Section, is an absolute professional and rockstar! Knowledgeable, patient, and walked me through the entire purchase.
            by
              Door ordering
              Excellent help received while deciding on a new dooinstallation.
              by
                • Recommended
                Ken in the appliance dept
                I went to buy a new laundry pair and Ken was a big help. He is very knowledgeable and helped us get a great set.
                by
                  • Recommended
                  Products are not in stock to complete a buy
                  I bought a Ryobi floor scrubber only had one battery and I was limited to that size of battery. What a shame they should have a selection of batteries for your Ryobi products. Maybe they forgot they are Ryobi representative store.
                  by
                    • Recommended
                    Great features
                    It’s a great family, Home Depot
                    by
                      Ken is the man!
                      We have bought every major appliance from our Fort Walton Beach Home Depot, we continue to choose this store because of Ken. We don’t make a decision without talking to him about it first. His knowledge of everything from washer and dryer, dishwashers, stove and microwaves it so vast! He is truly the best part of the store the reason we choose to come here!
                      by
                        • Recommended
                        Horrible customer service from managers. They obviously don’t enjoy their job here.
                        Sad that this store used to be a pleasure to shop at. Since they got new management it sucks here now!!!!! Bring back the good managers and better service for customers please!!!
                        by
                          Very helpful staff!!
                          Please acknowledge Mr. Charles O. (Chuck) in your plumbing dept. His knowledge and expertise saved us a lot of time, money, and effort!! We will be looking for him if we have other plumbing projects!! All staff were very helpful!
                          by
                            • Recommended
                            Nice Store and Location
                            Clean Store and Friendly Staff
                            by
                              • Recommended
                              Great people and great service at this Home Depot
                              I want to give a big shout-out to Todd in Flooring. He was incredibly helpful in assisting us with our carpet choices, providing expert guidance with a warm and friendly demeanor. Todd’s enthusiasm and kind personality made our shopping experience fantastic. His outstanding service truly made a difference, each time we visited the store and we’re so grateful for his help!
                              by
                                • Recommended
                                Great place to shop!
                                Employees have always been super responsive and helpful. Prices are competitive and I’ve always been able to find what I needed.
                                by
                                  • Recommended
                                  Helpful employees!
                                  I'm pretty new at most of the DIY projects that I've been doing at my home recently and I'm constantly discovering and learning about new tools and the right tools for the job. The employees at this Home Depot are great and always very helpful! From plumbing to lighting, and everything in between, these employees have saved me a lot of time.
                                  by
                                    • Recommended
                                    hot water
                                    I bought this product and had issues. After talking with a manager, the issue was resolved. I wrote a review but I should have talked to a manager in the first place. Breem was not helpful at all. I tried going to them after my first issue. Anyway, the manager at the Mary Esther (Jess I believe her name was) store was very professional, friendly, and willing to work with me. Thank you (issue solved)
                                    by
                                      • Recommended
                                      Hot water
                                      I bought a hot water heater on mJUNE 7/8. The product exploded some and water got everywhere Went to exchange product and store would not do an even exchange. Because I got a MIlitary discount they considered it a discounted item😡. It wasn’t discounted until I asked for military discount. All I wanted was an even exchange (no). They told me the discount voided the store warranty ☹️. I was not told this when I purchased the item. So, I had to buy another one because my tenants were without one. So far I am out almost 500.00
                                      by
                                        1 found this review helpful
                                        Exceptional personel
                                        This is why I use Home Depo almost exclusively for all my needs and for my clients! I have also been into other Home Depot stores and their employees are good as well however Ft. Walton is a clear winner due to their employees!!! It is a pleasure doing business with cheerful people!
                                        by
                                          • Recommended
                                          Doors department
                                          Fort Walton Beach Home Depot Doors department, Hunter, was very diligent and resourceful. Helped me save time and a lot of stress
                                          by
                                            • Recommended
                                            Where are the employees???
                                            My washer broke and I knew it was time for a new one. When I entered the store at around 7am I had to walk around to find an employee.
                                            by
                                              Great service
                                              I came into the store because I was having trouble placing an online order. Mikie and the assistant manger were able to help me and I placed the order from the store.
                                              by
                                                • Recommended
                                                Product location help - crew is genuinely interested in customer, great service!
                                                I made two trips to this store yesterday because I selected the wrong size pet door for my home installation. Each trip I found people willing to help locate what I was looking for. The team is obviously well coached and apparently working together as a team to ensure the customer is getting help they need. I hope they keep up the good work!!
                                                by
                                                  • Recommended
                                                  Convenient location with a variety of products
                                                  This is a convenient location to shop with a variety of indoor and outdoor products for your home.
                                                  by
                                                    • Recommended
                                                    Not a lot in stock
                                                    Name should be Contractors Depot. There is a whole bunch of stuff I expected to be in stock however, I was disappointed. Way too many pieces of handling equipment blocking aisles, couldn't tell if aisle blockers were halfway open or closed. No employee in electrical or doors. In hardware, there are parts bins and a generic bag to put loose hardware in but, nothing available to write item & quantity on the bag.
                                                    by
                                                      Attiudes
                                                      Seems like the attitudes at this store need a moral boost
                                                      by
                                                        Everything done in a timely matter
                                                        Had a wonderful experience ( was ) greeted & asked if I needed help the product was not in the store but they ordered & it only took 3 days to be shipped to my house!!!! Love this place
                                                        by
                                                          • Recommended
                                                          Installation sucks!!!
                                                          Installation socks sent undocumented ppl for estimate and do not guarantee work!!
                                                          by
                                                            Great features.
                                                            Love the store everyone’s friendly and they usually have what I need
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 659 reviews

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