Reviews for Gainesville #270

Checkout person Tami, typically in the PRO area is fantastic. There is a young women in the tool dept. that absolutely knows her tools and is very helpful.

I hope this particular Home Depot tries to hire better employees at the pro desk. I spend over 100k at this and the other Gainesville location every year and all I ask is for respect and acknowledgment. This experience makes me want to shop somewhere else, but I really hate to do that because I enjoy Home Depot better than Lowe’s or other hard ware stores. Please do better.

We looked all over town for an American made freezer, and Home Depot was the only place that had the size and price we needed. It's getting harder and harder to find, and I'm glad we stopped there. We will be back.

Good layout, well-stocked and competitive prices

I found what we needed for project but prices are higher due to Biden closing pipe line everything is higher.

I needed some tools and supplies for personal as well as business and as always was greeted, served, and left happy with my purchases as well as the investment cost for my purchases.

I needed a moving truck and Penske trucks are the best so I got it from Home Depot. I played with the locations from where I would be moving and found out I could pick up the same truck at the same store but if the leaving location (my hometown) was different from where I picked up the truck I could save money. Moving from gainesville, the truck and tow dolly would have been almost $1300. When I checked to see how much it would be from Newberry, I saved over $300 and still picked up the truck at the same location.

Was very happy to find a chain for my chain saw at Home Depot. Wasn't sure they'd have it, but did and saved me another drive to another hardware store.

This Home Depot is always a welcoming store. The clerks are knowledgeable about the locations of products and helpful in finding them. The clerks are attentive to the needs of the customers. The parking lot is close to the store's entryway, and the shopping carts are available and easy to return to the cart holds. All is all, a great store!

My favorite and most helpful Hardware Store in Gainesville, FL. I have been a loyal customer for many years. Store is clean and organized, employees are very knowledgeable and helpful. Some of the staff have been there since the doors opened! Thank you for the wonderful atmosphere to shop in. It is like being a part of the joy that surrounds the store and the willingness to help/assist every customer that are smiling for all the positive atmosphere. Keep up the GOOD WORK and STAFF!

This store is the worst I have ever experienced. There is little customer service and knowledge by employees and no one will go any extra for a customer. Their answer is”we can’t do that it is Home Depot policy” I will only shop at Lowe’s or ACE in the future. You all lost a long time client. You all should really re-evaluate your employee practices and customer service policy. Avoid this store!! They just don’t care about their customers.

AT THE TIME OF MY VISIT, THERE WAS ONLY ONE REGISTER INSIDE OPEN WITH SEVERAL PEOPLE IN LINE. I WAS OFFERED TO GO TO THE SELF CHECKOUT, BUT BECAUSE I HAD A FULL GARDEN CART WITH OTHER MICELLANEOUS ITEMS, I DID NOT WANT TO RING UP MY ORDER ON MY OWN. I EXPRESSED THIS WITH THE CASHIER AT SELF CHECK OUT AS WELL AS TO MY HUSBAND. AN EMPLOYEE OVER HEARD AND IMMEDIATELY WENT TO A REGISTER AND OFFERED TO RING UP MY ORDER. SHE WAS VERY FRIENDLY, POLITE AND EFFICIENT! I AM A PAST EMPLOYEE OF HOME DEPOT (I WORKED AT #2506 IN MD FOR 14 YEARS) AND WAS HAPPY TO SEE THAT THE WONDERFUL CUSTOMER SERVICE STILL EXISTS AT HOME DEPOT TODAY!! THANK YOU ESTEFANIA!!! :)

friendly staff. cares about your needs.

The sales associate Diana was so helpful and went the extra mile to find an item in stock that was very large and had to get a forklift to help get it

EXCELLENT CUSTOMER SERVICE BOTH BY JEFF ON 5/28 AND ALEX 5/29

Always has what I need and is well organized.

I have never experienced such incredible customer service … every employee makes sure your ok and asks if you need help. This homedepot however has a special person named Diana who stood out! And helped me

Friendly and knowledgeable staff. Stocked more then others.

Excellent Home Depot.

Thank you Shannon for helping me make my kitchen counter tops and sink purchase to day and with helping to stay within my budget. Couldn't have done it without you!

Store to as clean as I stated but this store is always good.

Excellent customer service! Great employees, and always in stock. I have shopped in this store (Gainesville) since it opened, never disappoints!!!!

We are very fortunate to have HD #0270 close to home. Staff is very friendly and helpful. Store is organized, tidy and well stocked up with plenty of options on various items. We do appreciate the military discount which is a great way to thank our military service women and men for their service and dedication to our country. Keep up the great work!

Standard of no service continues to prevail. HD has taken zero responsibility during the Covid crisis, simply allowing customers to do as they like endangering others in the process.

The store was clean and I'm glad I went on Sunday evening. Wesley in Plumbing was friendly and helpful and let me know on the phone the model water heater I wanted was the last one in stock. He reserved it for me and inspected it for damage. None found. Alex at Customer Service was very efficient, attentive and helpful. He set up my account and gave me the appropriate discounts. Then he put my item in will call for my plumber to pickup. Well done guys!

Has a better selection of materials and stock than the other location in Gainesville. Always has a clean premises and friendly workers that are willing to help you find something.

Diana was the cashier. She was very friendly and efficient. The store had exactly what I needed. Great shopping experience.

The store was clean and easy to find the items that we were looking for.

Awesome customer service

I did not like that shoppers were not required to wear face masks. The employee explained that they are not allowed to say anything to customers about wearing masks. However, stores like Hobby Lobby will stop customers at the door and if they are not wearing a face mask they are asked to put one on or are turned away.