Reviews for Gates #1278

Bought a new fridge that was delivered damaged, compressor not mounted properly and was leaking water all over the kitchen floor. After being told the replacement would arrive on 11/29 I was sent an email stating the 4th was the new date. Not much of an apology. Only a condescending rep who continually felt the need to talk over me.

I stopped a HD employee to ask the location of drawer-knobs, within 3 minutes I was on my way to checkout where the cashier was helpful with the scanning function of the hand-held.

I love shopping at the Gates store. Shelves are neat and well stocked. Staff are friendly, knowledgeable and very helpful.

Staff need to be more helpful to the customers. I never experiences at Home Depot before..

This store is very service oriented, and busy. It seems smaller than other HD locations and as such, product selection is not always what I need

STORE STAFF THE BEST AT GATES STORE BUFFALO RD.

Clean, safe, well-stocked store. No complaints - 5 Stars

We were in need of a new grill and stopped in to see what was in stock as we were looking online and unsure of what we wanted. When we arrived we found one we liked and spoke with a young man who located it. After confirming it was on the top rack he gathered everyone needed and got it down safely for us. Very helpful and friendly.

It was nice to see employees checking outgoing people to cut down theft

I enjoy shopping at tHome Depot. This year I spent nearly $5,00.00 in their product.

Staff was very helpful in finding items. Especially one very small item that wasn’t readily visible.

My dog loves going to home depot

Picture a full parking lot. With warm weather. And then when you go to check out. The lines are 30 people deep only 2 registers are open and when you ask the person “ manning “ the front why not open fhe other 6 registers they tell you. “Because corporate “. However there was 6 employees easily seen at the customer service desk

This store always has what I need weather supplies for a project or tools I may need at a excellent price and a very caring knowledgeable staff always willing to help

I bought a dryer on Monday and delivered today , Friday , great salesman and great delivery job !

I bought a zero turn gas mower on sale. Walking into the store was the difference. The item was marked down 900 dollars. I was able to use my Home Depot card and get 24 months interest free. I also bought a Bosch Refrigerator and a snow blower previously with the same plan

I bought a washer form the nicest mot professional sales person I ever had and 48 hours before delivery I get a one line text…”Your order has been postponed for 5 weeks”. Who can go without a washer for 6 weeks. No sorry, no reason, no let us help you pick a substitution. I cancelled the order and found the same item at a competitor $300 lower cost. Thanks for standing me up Home Depot but it won’t happen again.

If I can't find what I'm looking for, I can ask any employee and they can help

When I am trying to fix, repair, research anything in my home, big or small, I come to this store. The employees often ask if I want help or have a question and go out of their way to assist and inform. They are always approachable and treat me with respect rather than assume I am incompetent or ignorant as a female customer. There is a man in the electrical department that epitomizes assistance that is informative without being condescending in any way.

We did a complete bathroom remodel & had terrible assistance in the tile/flooring department, the 1 guy we spoke with acted like we were bothering him, however, the guys in plumbing & vanities were fantastic.

Will always shop here the best service anywhere. Jerome,Dick and Greg. The whole store is great.

I was thinking that a button by the 2 saws where customers could alert the lumber staff of a need for assistance at the saws.

Looks great and good price too.

I frequent the store and my experiences are always wonderful. Kind, knowledgeable and helpful.

The Gates store is always clean and well stocked. All of the employees are very friendly and helpful. The manager must be very good. There are other stores that are not as good.

I hate them…I like someone to cash me out….hate those self help registers…absolutely hate them…yep, always have employees cash us out, PLEASE!

Location, location, location. Convenient. Helpful staff, most of the time, you can find someone to help!

One cashier is a busy store on a Saturday at PEEK hours! Cashier tells me they can’t have self check out because to many thieves were robbing the store. So instead, the store has ONE cashier and literally 20 people in line @ $6K in merchandise waiting to be cashed out! When i say you should have more cashiers, front end manager walks by and tells me if I don’t like it, don’t come back here and shop! OK, I will take my business elsewhere. Cause I now want new carpeting and paint and a bunch of other items! No problem Home Depot, there are other stores and not just HD.

I have shopped at this store for 23 years andnhave totally remodeled my house using this store. Yesterday I went in gas home Depot. The lines were long and they only had 1 cashier opened. When I got up to the register, she closed! Customer service manager and Jen said if I didn't like it, I shod shop elsewhere. So now I will go elsewhere and recommend that others do the.same! This store has turned to trash and the employees are lazy! You wait forever for anyone to help you and then get treated like trash.

5 young man standing around and not one could help an older women lift mulch into her car! Lazy , acting like they are doing you a favor for ringing you up etc:.