#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(585)429-1003

Rental Center

(585)429-1006

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2361 Buffalo Rd

Rochester, NY 14624

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 548 reviews
93%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (548)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 548 reviews
Customer service experience was terrible
Bought a new fridge that was delivered damaged, compressor not mounted properly and was leaking water all over the kitchen floor. After being told the replacement would arrive on 11/29 I was sent an email stating the 4th was the new date. Not much of an apology. Only a condescending rep who continually felt the need to talk over me.
by
    Drawer-knobs
    I stopped a HD employee to ask the location of drawer-knobs, within 3 minutes I was on my way to checkout where the cashier was helpful with the scanning function of the hand-held.
    by
      • Recommended
      Gates Home Depot
      I love shopping at the Gates store. Shelves are neat and well stocked. Staff are friendly, knowledgeable and very helpful.
      by
        • Recommended
        Staff
        Staff need to be more helpful to the customers. I never experiences at Home Depot before..
        by
          Great service, onsite inventory selection less complete
          This store is very service oriented, and busy. It seems smaller than other HD locations and as such, product selection is not always what I need
          by
            BEST STAFF
            STORE STAFF THE BEST AT GATES STORE BUFFALO RD.
            by
              • Recommended
              Always a Safe, Pleasant Experience
              Clean, safe, well-stocked store. No complaints - 5 Stars
              by
                • Recommended
                Great store
                We were in need of a new grill and stopped in to see what was in stock as we were looking online and unsure of what we wanted. When we arrived we found one we liked and spoke with a young man who located it. After confirming it was on the top rack he gathered everyone needed and got it down safely for us. Very helpful and friendly.
                by
                  • Recommended
                  Helpful
                  It was nice to see employees checking outgoing people to cut down theft
                  by
                    • Recommended
                    Satisify customer
                    I enjoy shopping at tHome Depot. This year I spent nearly $5,00.00 in their product.
                    by
                      • Recommended
                      Plumbing and deck items.
                      Staff was very helpful in finding items. Especially one very small item that wasn’t readily visible.
                      by
                        • Recommended
                        Dog friendly
                        My dog loves going to home depot
                        by
                          • Recommended
                          A busy Saturday with no registers
                          Picture a full parking lot. With warm weather. And then when you go to check out. The lines are 30 people deep only 2 registers are open and when you ask the person “ manning “ the front why not open fhe other 6 registers they tell you. “Because corporate “. However there was 6 employees easily seen at the customer service desk
                          by
                            Excellent staff and stock on hand
                            This store always has what I need weather supplies for a project or tools I may need at a excellent price and a very caring knowledgeable staff always willing to help
                            by
                              • Recommended
                              Dryer
                              I bought a dryer on Monday and delivered today , Friday , great salesman and great delivery job !
                              by
                                • Recommended
                                No interest
                                I bought a zero turn gas mower on sale. Walking into the store was the difference. The item was marked down 900 dollars. I was able to use my Home Depot card and get 24 months interest free. I also bought a Bosch Refrigerator and a snow blower previously with the same plan
                                by
                                  • Recommended
                                  Sold me a washer that did not exist
                                  I bought a washer form the nicest mot professional sales person I ever had and 48 hours before delivery I get a one line text…”Your order has been postponed for 5 weeks”. Who can go without a washer for 6 weeks. No sorry, no reason, no let us help you pick a substitution. I cancelled the order and found the same item at a competitor $300 lower cost. Thanks for standing me up Home Depot but it won’t happen again.
                                  by
                                    Great selection
                                    If I can't find what I'm looking for, I can ask any employee and they can help
                                    by
                                      • Recommended
                                      Exceptional Assistance
                                      When I am trying to fix, repair, research anything in my home, big or small, I come to this store. The employees often ask if I want help or have a question and go out of their way to assist and inform. They are always approachable and treat me with respect rather than assume I am incompetent or ignorant as a female customer. There is a man in the electrical department that epitomizes assistance that is informative without being condescending in any way.
                                      by
                                        • Recommended
                                        Hard to find assistance
                                        We did a complete bathroom remodel & had terrible assistance in the tile/flooring department, the 1 guy we spoke with acted like we were bothering him, however, the guys in plumbing & vanities were fantastic.
                                        by
                                          Service
                                          Will always shop here the best service anywhere. Jerome,Dick and Greg. The whole store is great.
                                          by
                                            • Recommended
                                            Helpful feature for customers to add.
                                            I was thinking that a button by the 2 saws where customers could alert the lumber staff of a need for assistance at the saws.
                                            by
                                              Excellent product
                                              Looks great and good price too.
                                              by
                                                • Recommended
                                                Fantastic employees
                                                I frequent the store and my experiences are always wonderful. Kind, knowledgeable and helpful.
                                                by
                                                  • Recommended
                                                  Excellent store.
                                                  The Gates store is always clean and well stocked. All of the employees are very friendly and helpful. The manager must be very good. There are other stores that are not as good.
                                                  by
                                                    • Recommended
                                                    Self cashiers…
                                                    I hate them…I like someone to cash me out….hate those self help registers…absolutely hate them…yep, always have employees cash us out, PLEASE!
                                                    by
                                                      • Recommended
                                                      Best Home Depot
                                                      Location, location, location. Convenient. Helpful staff, most of the time, you can find someone to help!
                                                      by
                                                        • Recommended
                                                        Shop Elsewhere!!!
                                                        One cashier is a busy store on a Saturday at PEEK hours! Cashier tells me they can’t have self check out because to many thieves were robbing the store. So instead, the store has ONE cashier and literally 20 people in line @ $6K in merchandise waiting to be cashed out! When i say you should have more cashiers, front end manager walks by and tells me if I don’t like it, don’t come back here and shop! OK, I will take my business elsewhere. Cause I now want new carpeting and paint and a bunch of other items! No problem Home Depot, there are other stores and not just HD.
                                                        by
                                                          1 found this review helpful
                                                          Poor customer service and poor service manager
                                                          I have shopped at this store for 23 years andnhave totally remodeled my house using this store. Yesterday I went in gas home Depot. The lines were long and they only had 1 cashier opened. When I got up to the register, she closed! Customer service manager and Jen said if I didn't like it, I shod shop elsewhere. So now I will go elsewhere and recommend that others do the.same! This store has turned to trash and the employees are lazy! You wait forever for anyone to help you and then get treated like trash.
                                                          by
                                                            Lazy!
                                                            5 young man standing around and not one could help an older women lift mulch into her car! Lazy , acting like they are doing you a favor for ringing you up etc:.
                                                            by
                                                              Showing 1-30 of 548 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              1250 West Ridge Rd

                                                              Greece, NY 14615

                                                              4.98 mi

                                                              Rental Center

                                                              (585)621-0420

                                                              Pro Service Desk

                                                              (585)621-0400

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              770 Jefferson Road

                                                              Rochester, NY 14623

                                                              6.14 mi

                                                              Pro Service Desk

                                                              (585)240-8430

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              1111 E Ridge Rd

                                                              Rochester, NY 14621

                                                              7.33 mi

                                                              Pro Service Desk

                                                              (585)339-0404

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm