Reviews for Gates #1278

Well organized and easy to find

Helpful staff and very well stocked with everything.

We have been working with T. Buck, in the appliance department to replace our kitchen appliances. She has been a pleasure to work with and I would recommend that anyone ask for her when shopping for new appliances!

I love this Home Depot! Everyone is very friendly, knowledgeable, and helpful.

Very clean and well-organized store, helpful courteous knowledgeable employees will stop what they're doing to help you, well-stocked shelves containing great selections of lumber Hardware as you'd expect from a lumber store put on a higher scale of quality and selection than you normally find elsewhere. The store is conveniently close of the three choices I have I picked this one.

pay attention at check out, some items ring up wrong

The Orange Community at this store is extremely customer conscious and will to ensure clients will receive hardware, materials and procedures to successfully complete there project.

Customer service at this location is always hands above the rest. Friendly employees and knowledgeable in every department....or will find someone that is!

The Gates Home Depot store is my favorite place to shop for all my gardening and home needs. They always serve you with a smile and can figure out what I need from my crazy explanations. Service is quick and no problem seems too small for them to assist with. Thank you Home Depot!

Hot sunny day, guys loading mulch in back of vehicles were awesome!!

The store was neet and clean and the associates were very friendly, I would definitely recommend this location to my friends. Thank you

The store is fine but customer service in several departments is very lacking. Garden and lumber are the worst. Greece, Penfield and Henrietta stores are far superior.

I found the sales girl I worked with in the Appliance department to be very knowledgeable...and patient with my many questions. She was not pushy at all, and took her time with me. It was an amazing and comfortable experience. Thank you!

THE employee was very knowledgeable about the stores product. I liked my experience to Wegman'so Grocery Store. Service is fantastic.

Great employees so willing to help. Just moved to area, but everytime I go in, get great people to assist. Last visit, George and Martin went above and beyond from start to finish to assist me in getting what I needed. Keep up the good work@!

Kelvin helped load my purchase and was very helpful!

I had a major plumbing mess on my hands. I went to the Gates home depot to get the parts to fix my sink drain which the existing chrome drain pipes were completely rotted out. There was a large selection of plumbing parts and I did not know what parts to get, that is when Jerome in the plumbing department approached me and asked if he could help. I showed him the picture on my phone of my plumbing mess. He then grabbed all the parts I needed put them on a table and showed me how everything should go together. This guy knew his plumbing. I went home and had my sink fixed saving me several hundred dollars as I didn't need a plumber, it was an excellent experience. I now will make the extra drive to the Gates Home Depot Store where they have everything in stock, have friendly knowledgeable employees and actually assist customers instead of going to that "other" home improvement store that's always out of stock of things, offers no help and could care less about its customers.

Good customer service.

The associates were very friendly and helpful .

Store is clean. Employees are firendly and knowledgeable. Tammy Buck helped us out today and she was awesome and made the process quick and easy to buy our NEW washer.

I have visited the store many times, the staff always provided me with great customer service. When I needed help to find something or to put something in or out of my cart, there is always help. Keep up the good work.

this store employs very knolageable people

Well stocked store and very friendly employees.

Great store and friendly staff.

The most helpful, thoughtful, respectful, considerate experience in a 4+ day back and forth process regarding a purchase made at another store. Home Depot at Buffalo Road puts the home in Home Depot.

At least three & gave us important information about the floor products in question, all of which was very helpful.

Customer service was great!

excellent

This visit was to the plumbing section of the store for me and I have Andrew and Greg to thank for expert service and a scissor handshake. Hope something else breaks so I can go back.

I have visited this store several times for every needs of my home appliances and bought many different items, in my every visit I get full and satisfactory service from every employee and manager! And hope everyone has the same experience too ! Awesome people and awesome products!