Reviews for Genesee #680

People at this store are outstanding. Most of them have helped me at one time or another. Great team! That said, the selection could stand improvement. I have shopped here for everything from exterior lighting to bathroom sinks and faucets only to be disappointed by the selection available. Only one sink matched my criteria for a bathroom sink that would fit into a 19” deep vanity. Quartz countertops, the selection is just ok, but the hardwood lumber, faucets, drawer/door handles came from other specialty businesses. I love The Depot and shop there often. The quality and selection could be much better for my needs.

I ordered ThomasVille artisan antique aqua marine kitchen cabinets that cost me additional $3000 for the special finish. They arrived with brown spots on them. All the doors ,drawers ,sides .It has been a month still waiting for them to resolve this issue. Terrible customer service.What a mistake to work with Home Depot . Never again!

I received a shelving order and the box was destroyed and had the shipping label over the cello tape holding it together and missing a part. Something they obviously could not sell on the shelf..

Over the years I have purchased more than a few items from Home Depot that had bought and returned, too many times what I pulled from the shelf and took home turned out to be defective, or modified, most likely by a previous customer who then returned it to Home Depot. My current example is that of the kitchen sink I just purchased and which took a week to get to the store. It was in a badly abused box. That should have told me to take a serious look at the sink but it was late in the day and I wanted to get home to dinner. When I opened the box the next day I found a 4" long dent in the rim of the sink. This is an undermount sink and is unusable. Dents like this would eventualy cause the sink to leak around the rim, and this one is going under a quartz counter. Note: this is a 16 guage sink - much thicker metal than your usual sink. Putting this ding in the rim required a much heavier blow than someone could give it in transport or moving it around a house. From the condition of the box it was clear that the sink had gone through a bunch of hands at Home Depot but no one thought to check it out before returning it to stock and then shipping it from the wharehouse in Texas to me in Calif.

Two employees helped me in the lumber department without being asked. Very friendly and helpful.

Always very clean and they have a great selection. The people are really nice and helpful.

Went in there together a few things to wrap up a job and on the way out I was checking out as greeted by a manager named John Scott, who took the time to explain the rewards program to me very helpful. Very kind guy Home Depot is lucky to have people like him.

I had a problem with some blinds purchased at HD. Six weeks with the blind company and the installation company. No luck. Went to customer service department and met with a very helpful l pl lady named Emlyn. She spent a lot of time and effort in bringing them back to remedy the problem. Can’t say enough about her! Glad HD had the wisdom to hire such a talented person! Recommend a huge raise!!!

very little in stock. Are they closing this location? One cashier at garden area, only one self service. I would prefer to pay and go, not spend forever in line. They must be getting ready to shut this down as no one seems to care.

The plastic storage cabinet is not Package well enough to protect it. The cabinet I received had two components broken upon delivery.

Home Depot's Website is not very accurate no matter how specif you try to be. They show you what they have, not necessarily what you want.

The Customer Service people and manager in Home Depot seem to lack awareness and understanding of their locations.They did not even bother to check the purchase history or asked the customer the right address since customers account has 6 houses on their record. the worst part Customer ordered item from Southern California which she has houses there but home depot chose the address in Northern California.

My wife and I always seek out William for all our Appliance needs. He is a true asset to your store and company! He always makes himself available and has extensive and comprehensive product knowledge. As long as William Miller works @ the Clairemont Home Depot, we will look no further for our Appliance needs.

I was at Home Depot looking for a portable sander that might also double as a buffer, not knowing at all if that made any sense. The staff were incredibly helpful and went way out of their way to provide advice and steer me in the right direction. The level of customer support at this store is suberb.

I purchased a Hunter ceiling fan online from Home Depot after examining the product details and the reviews. The ordering process was easy and included free next day delivery. After placing the order I received periodic updates regarding the delivery and --as promised---the ceiling fan was delivered the next day. The product was as described and is now installed and working quietly in one of our bedrooms. The ordering and delivery process was seamless and I would use that procedure for future purchases.

I spent approximately 30 minutes in the store down at least 10 miles and not one person said one word to me for help or anything the entire time I was there.

Home Depot has the items I need for me to improve my home and finish the projects that I am doing. I have been working build outdoor furniture, painting and gardening, they always have what I need, and they are very helpful.

Notice the whole review is about employees, never management. If fact the issues with Home Depot is at the feet of management. Proof? Look at self-checkout, a way to make the customer do their work.

Sales associate Jennifer in the custom carpet department is very helpful and covers all aspects of the transaction from selection to install with knowledge and professionalism.

During my visit many staff members inquired if they could help. If you are inexperienced in maintaining your home (like myself), Saturday is the best day for you.

Everytime I shop in the electrical department Doug has been my go to clerk bc he knows all the inventory and exactly what part I need to complete my project.

Fast check out excellent service

The store's associates are very friendly, engaging, and care about the customer. Especially Ron and Jason in the plumbing section. Also, the store is well stocked and offers great prices.

They recently got rid of their entire flower and vegetable seed display, and they haven't carried any grass seed in at least two years.

It really is a nice feeling when you are starting a big project and someone says "Can I help you." Ed was kind enough to do just that and give some great ideas. P.S. He is in the plumbing department.

It’s not really about the products. I can get the products anywhere I want. I choose to go to this store because it’s near my house. However, when I do go, it makes a difference in how I am treated by employees when I am needing assistance. There are some really great staff at the Genesee store. I really like Amelia. I think she is an assistant manager. Judy, Steven in plumbing, William in special orders, Douglas who cuts keys and Alex in electrical. But I have been a customer at this store since the 80’s.

failure to refund to my credit card

Many thanks to Courtney, she is an outstanding employee.

Michael went above and beyond helpiness select and cut our blinds for us.

By far the most friendliest and most helpful employees from returns to cashiers are at the Home Depot on Genesee #0680.