Reviews for Hercules #1044

I was very satisfied

Even though this location is farther than EC store, we now know that Hercules has on stock the products we need, and the customer service is outstanding from polite, to super helpful, and friendly, and from associates to cashiers! Therefore kudos to to Hercules Home Depot Team!

I go to Hercules all the time. I can’t even find an employee and if I do, they avoid direct eye contact. Usually it doesn’t matter, I know more about the products than they do. But last night took the cake! A familiar large girl who is always sarcastic and condescending, whom I rarely engage with but ALWAYS HEAR begins to yell (talk) “ so mark ur gunna be with Donna tomorrow and she will try to get out of ( work ) don’t even bother dealing with her just immediately get ur little finger on the red button and get a manager! “ so besides this just NOT being something you yell across the self checkout line in front of several customers, the girl “Dona” isn’t even there to protect herself . I hope this woman held some title of authority to command mark how to deal with this even though it’s poor advice, but I wouldn’t be surprised if she didn’t either. Not one xperience with her has been pleasant or even unremarkable. I can remember something unsavoury about her treatment of customers or fellow employees on every occasion. Worst part is she’s always the only employee I can find bc she is “legally allowed to sit during her shift”. So when I need help lifting 6 bags of soil with a broken wrist like last night, she’s useless.

This is a great place for shopping friendly service fast check out very convenience place for shopping needs

I’m not happy at all on how the Home Depot credit department makes changes to your line of credit in just a short period of time without probable cause.

I like the staff at this Home Depot because the staff are really helpful. Also, you can really tell they are staff because they have their orange apron with their name tags on. This Home Depot is clean and well stocked.

We only buy tools and appliances from the Home Depot in Hercules, CA 94547. We only but hardware for our DIY projects, deck materials, paints, stucco patch, sand, soil, plants, fertilizers and all the rest of that which keeps us busy and successul home owners at this Home Depot. The real blessing is the staff of workers in orange aprons who have been on board for long enough to know Everything Home Depot. They are never wrong. Value, price, quality in products and personnel all matter and they are all at Home Depot in lovely, scenic, historic Hercules, CA.

Pedro is an awesome employee and he should be a manager. He is always polite and professional. When i need something he helps me or finds someone who will. Please move him up in your organization !

I had not been in the store for a while. The last two visits I was greeted by smiling associates. They asked if I needed help, which I didn’t. They seemed friendlier than I remembered. I was greeted right away. Whatever is going on, keep it up. Not sure if there has been a charge in leadership, but the associates seem happier!

Tayja greeted me at the entrance of the Hercules store and went above and beyond to help me find product which had not yet been placed on the shelves yet. She was friendly, professional, and highly knowledgeable and is a great asset to the store. I am so thankful to her.

Great customer service. The store is clean and fully stocked.

Our cashier Kevin was super friendly and very helpful in addressing our needs!

I bought the water heater & couple filters. I am very satisfied with what I bought!

Bought laminate wood floor big purchase and we will be getting it done and it will nice

Needs some extra tables for an event I am hosting. They were on the store and I was able to get whatcI needed. When I asked for assistance, I received it!

Had an issue with a full house flooring order that I did over the phone. Due to a software bug the order wouldn’t generate a PO which meant it couldn’t be fulfilled. We got the runaround for 2 weeks and almost went with a different vendor. Luckily for us Maddie was able to help. She split the order into 3 separate purchases and meticulously went over each line item. There were 0 mistakes during this transfer process. She waited with us and ensured the PO was sent out on each transaction so the installer could move forward. Super happy and really appreciate her keeping our project within scope and timeline.

The employees was very helpful. Informative knowledgeable attentive and available to help me during this trip. I was very impressed.

It is too soon to review the product. It was installed 2 days ago. I will review again.

Lumber is poor quality and the associates are upset to be asked for help. Cashiers are rude and unhelpful

Today I want to Home Depot to buy some things around the house. Let me tell you, the store side and the merchandise team are really helpful. Both associate from the two groups I just mention really help me find the items I was looking for. I can go on with names but I’m just going to keep it short. The people that help me know what’s up.

I just want to thank Sonja for taking the time to help me with the items that I purchased which was a refrigerator. She left the service desk to assist me in making sure that I was getting the best quality for what I needed and then also brought in another coworker that worked in that department, and they took their time looking to make sure I was picking up the right thing for what I was looking for. They really took their time. And Megan, the supervisor also listen intently to what my needs were and was able to accommodate me with adjustments in the price of the product that I was purchasing. And Sonja also went the extra mile in making sure that I could get the product delivered or what my option was in order to rent a vehicle I really enjoyed my Visit and my purchases. Thank you so much Sonja and Megan.

I have never received any email from Home Depot after filling about 100 of the surveys from about 6 months

Tired of running into a situation and being totally ignored or brushed off? Well Michael Walters will treat you like a valued customer as we should be.

We really enjoy going to this home depot. The staff are very helpful and friendly. Paul in the wood department is very nice and accommodating.

Always happy 90% of the time with products purchased from u

Very satisfied with the Dryer and washing machine I bought at your Hercules location.

Needed to firm up my mattress for a bad back. Met the associate named Paul who helped with a great deal of knowledge of which plywood might help and the sizing of the board. Very cordial and he was very knowledgeable and efficient on the saw. Then the check out, Carey was also very helpful in moving us through quickly. He too was very cordial. This was a very positive shopping experience. Tried the board under the mattress and had a much better and comfortable sleep.

This cashier, Simran Jeet, was a very friendly employee with a beautiful smile ! HR needs to hire more people like her ! I would purchase one item at a time, just to go through her check stand !

I found lots of Home depot associates walking around talking to each other but one no offering to help.

I would like to see more security or police presence at the Hercules store. It is somewhat frustrating tools are locked up. It makes it difficult to read the box the tool comes in or just to hold the tool in general. Also smaller tools were like tape measures and end wrenches are more difficult to get, I understand with th increase in theft these days has caused more preventative measures to deture theft, maybe more employees in the tool section would be a more helpful and pleasant experience at homedepot.