Reviews for Hickory #3628

I remember when they first opened up their first store in Maryland. I loved shopping there. Employees knew where everything was and were genuinely helpful. I always left with a great shopping experience. Now, I leave with nothing and a “why did I even come here?”

Employee should ask before adding it to invoicr

Ordered 5 paneling and 5 liquid nails online, go the next day as my “order is ready for pickup “ they don’t have the liquid nails,, just paneling, BUT they have the exact same liquid nails ON THE SHELF THERE,, online orders have to be mailed to store .. Make that make sense!!! I walked back bought them separately NOW I have to wait a week until the orginal order arrives before I can cancel it!! You can’t make this stuff up!!

This is a great store to shop at but would like to see big tropical palms and other plants in the greenhouse like it used to be.

We were told and approved by a manager in writing that we would get 10% off and 12 month financing. Got a letter after delivery, stating that Home Depot Credit would not honor the written agreement. Called to have the washing machine picked up. We were promised a full refund. Will not return and am disappointed after having my card 20+years

I made a large purchase at Home Depot, purchasing a riding lawnmower and a hand push more. The total amount was over $3000. I brought a bank written check which was issued earlier that day and directly addressed to Home Depot for this purchase. Yet Home Depot bounce the check, despite the fact that I had more than ample amount in my account and the fact that it was a check written by the bank itself. The purchase filing went through, but the bank check was not permitted by Home Depot for reasons that I do not understand.

The store is always clean, well stocked, and the employees are super friendly.

The lady that helped me was very sweet. She acknowledged my children and talked with them- most places, the employees look over the children. She was patient with me and knowledgeable. She communicated what I am to expect and what to do during the delivery process.

Stopped by to purchase something and left buying several things I spotted along the way as I walked thru the store.

Not my regular location. I shop this store from time to time and I always find it in disarray. Isle blocked by merchandise and equipment. Especially prevalent in trades sections, building material, plumbing and electrical!

They have to much stuff all over the place in lanes. Store is to small.

Terry..who runs the register at Contractor entrance( Hickory, NC ) has always been joyful and a pro at her job ...she's worked there for a long time and deserves recognition as a one of your best employees. P. Clay / Jarvis Masonry

This Store is always vert clean and stocked. The employees go out of their way to help you find what you are liking for and then help you load them..... Keep up the Good Work!!

I always like to go to this store

I was so fortunate to have Dee Ivanko help me with my dishwasher purchase! She was very knowledgeable, professional, and friendly! She reviewed all the materials that I needed to get ready for the installation and answered all of my questions. She made me feel confident that everything was going to be all right and that she cared. I was so happy when I left the store. What a great buying experience!

I love my local Home Depot. They treat their customers so nicely and are very helpful always.

Had everything I needed

I like to go at the weekends

I have always found the employees to be helpful, but it can be difficult to find one who isn't busy helping someone else.

I would like a refund they were 2/$15. I purchased 4. I looked other places after the fact and there's were healthy & well taken care of. Bad judgment on my part. I got them for Mothers Day. I gave them to my mother,I should of taken a pic. Stupid me

Our home delivery was setup at the Hickory Store. The Customer Service ladies were patient with us and very informative. Delivery was made CORRECTLY and TIMELY AND the delivery driver was HAPPY DOING HIS JOB - What a great start to our project - Thank You Hickory Home Depot

Bought 2 Baxton Studio Laurana Oak Brown Buffet with Hutchs. Your store does not sell them. They are an online only purchase. You would sell more if you sold these in your stores.

We had Home Depot design an $30,000.00 kitchen. We have now been without a kitchen since December 28th, 4 1/2 months because of their delivery company RXO. They damaged our cabinets during delivery 3 times, last delivery, there was a hole punched into the side of the box and through the cabinet. You call RXO and get an offshore answering service who barley speaks English. They cannot directly contract the RXO driver even after they are 2 hours late for the delivery. Total joke. EVERY time RXO damaged cabinets, it take Kraftmaid 5 weeks to make even a single 6" base cabinet. They were no help in rectifying the situation either.

I asked a sales associate for help to get a bag of peat moss down from the pallet that was stacked higher than 6 ft. She tried herself but the bag was much to heavy for her to manage. I typically would pitch in but I have lumbar vertabra issues and cannot handle anything above my shoulders without severe pain Any way she went out of her way to locate another associate that could manage the heavy bag of peat moss. Excellent customer service. This was at the Hickory NC HD.

Product selection and quantity excellent. Customer service 0,

Steve, in flooring, put our order together very quickly. He arranged estimator, delivery and installation. Romanoff did a fine job with installation. We had a little extra unused underlayment. The return desk was quick, efficient and pleasant. This store has enough actual employees to answer your questions. As a former employee of another "big box" store, I was impressed with staff that I met and the store in general. It is 30 miles from my home, but I will shop here more often.

They always seem to have what I need.

The appliance and kitchen cabinet/countertop representatives were not only very helpful but also exceptionally qualified.

I went in to get a power washer they had what they said available online there in trouble find any help to get it and I was out so I could get back and finish the job I was working on

Placed two separate orders both ended up wrong/damaged. First order for ciling tiles came the wrong color(ordered white and got medium beige), ended up just using them because we will repaint and didnt want to drive back and return/wait another week. Ended up short and needed additional tiles, so I ordered another box of them. Checked the color this time in the store to make sure it was right. Got home, opened the box in the box and noticed the top was ripped off and 10/20 tiles were smashed and ruined. Will never order from Home Dept again.