Reviews for Howard Lane #6553

First time painting our inside of our house , they were very helpful with what we wanted, Color, Paint. paint brushes. and gave us the color sample so we have it for next time when we do the other rooms.

There are many walk-around employees anytime I need help. I find them extremely knowledgeable in every detail in their department.

Anytime I stop to "study" merchandise, a store employee stops to ask if I need help. If I linger, another employee will surely come to my aid. I find these employees to be very knowledgeable about their departments and will converse and help as long as I have questions. The service, on the floor, as well as at registers is extremely friendly and helpful.

The store is great I am in and out of there a few times a week and enjoy it. Just stay away Mary in the Kitchen Design no help at all!

This is the store location that I have shopped at for the past 11 years. I have always been able to find what I needed. Helpful staff and great customer service.

great!!!

I was looking for assistance finding a new chandelier for my dining room. The associate took us to a design desk, helped search online, got the light and checked us out. It could not have been easier. And the light is great quality and looks terrific in our house.

Always get help quickly when I need it so I can get in and out quickly, when I need to.

Received great service from mgr, customer service, cashier, employee in lumber dept, and 2 employees assisted me with loading 5 windows, plywood and misc items! I had driven from Arlington Tx to Austin and they all made my experience great!

Shopping at this location has been a very unsettling experience. Employees are rude and disrespectful.

This store wants you to be a cashier. They have changed their checkouts so that you can show up, get your stuff, checkout and never need to interact with an employee. If I wanted to be a cashier at Home Depot I would apply for a job at Home Depot. Fortunately Round Rock Home Depot hasn't installed this madness and I will drive the extra 4 miles to go shop there instead of at Howard Lane. I spend about $45,000-$75,000 annually at Home Depot in my business. It will just not be spent here.

Store staff very friendly and attentive!

The store was organized and the staff was super helpful. Some employees at other appliance stores just stand around while you scramble to find items. Really appreciate this location!

This store is close to my home and I visit here often. My experience with the staff have all been positive and courteous. When I have questions, staff are helpful and if they don’t know, they find someone else who knows. It’s clean, well organized with clear signage throughout. My favorite store in north Austin.

Most polite employees at any Home Depot I have ever shopped at.

Some of the employees were new, didn't know where things were! A couple of your employees ran off to another part of the store and ignored us!

Joel G in the electrical dept explained to us different ceiling fans and genuinely cared what our needs were. Super friendly and didn't over sell. Everyone in the store was friendly but Joel G stood out. I actually enjoyed spending my money this time!

Your Associates I know most strive to serve the public well and My last experience here give me new hope for the sterile big box store. They went out of their way at closing time for no sale at the time just pricing. This location and I shop all the Tri county area Home depots because I work all over Has the BEST STAFF. You all be proud of the level of serve you provide.

is good store

The Howard Lane Store is always clean and instock. If I need assistance, I am always greeted with a smile and a "want" to help attitude.

The staff at this location are FABULOUS! Truly well done on the management side to put in such great people as their staff members! Thank you Home Depot for all that you do throughout the community and for making shopping fun!

I have no complaints about this store. I am a frequent customer for all my projects for my Home. Also it is the closest store to my House. All employees here are very helpful to me.

Pro Account Sales Associate Wesley Estes was very helpful listening to my needs, giving me advice, and setting up a call from a contractor to get a complicated job done.

In general I love this store. I know some people there like Sandra, and Anita at the paint department. These women are so on point in their knowledge on what HD has and what it can do. Good job.

I had several items to buy and had trouble finding a few of them. Every section I walked though, the workers smiled, greeted me, and asked if I needed assistance. It was very pleasant to be able to find everything I needed so quickly.

i recommend this store they have a good customer services

Really enjoy coming to this lpcaloca every one is quite knowledgeable here and very friendly always some one around to help.

All of the Items I needed were in stock, and the cashier Mr. William at The Gardening area was very customer oriented, friendly, ready to help, and fast to check me out. Great job!

Most of the associates are not friendly, expecially at the service desk/returns. I had to go look for someone to help me even though I past a few associates, who could of asked do you need help. They looked like they didnt want to be bothered. I found what I needed.

This store is the closest HomeDepot to my home. I have noticed an overall uptick in both the store milieu as well as the customer service. I have been visiting quite often these last few weeks due to some projects, which I have been working on this summer. I have been made to welcome and valued by all.