Inver Grove Heights #2843

This store could show where the paint department is when entering, the sign for paint is midway through the store. This store normally has a good stock of merchandise. Employees are friendly and helpful.

This was the WORST experience I've ever had. It took 40 minutes to get the item I needed and out the door. This was after being subjected to extremely rude service from two sales associates (one actually snapped at me when I asked the difference between two products). I had it narrowed down to two items, so could have been out in five minutes. The person who finalized the sale was polite, but wasn't entirely honest (or wasn't trained). He did waive the delivery fee for my inconvenience and the rudeness of the other clerks. He said I would be called first thing in the morning with approximate delivery time. I waited for two hours without receiving a call and finally went online to see if I could locate the information (he also said the number would be on the sales receipt, which it was not). The website gave a 12 hour window!! I called a number and was bounced around until I was finally connected to the store. The associate blamed ME and said I had to pay extra for a time slot!!! I wasn't asking for an EXACT time, just something less than 12 hours! Ridiculous. I asked to speak to a manager (Frank) and he was polite, but still couldn't locate information about my delivery time. At the 30 minute mark, I told him to just call me back. He finally called back and confirmed I would have to pay extra for a specific time, but did expect the delivery time to be around 4:00. I'm going to avoid Home Depot like the plague from now on. Customer service has really gone downhill the past couple of years, their prices are pretty steep and their selection is limited. It's really sad a person can't walk into a store and hope to be treated with respect. It wasn't until I became annoyed that people started to hustle a little and take me seriously. Who needs that aggravation?

I have been in the store many times lately due to rehabbing a house. The various department personnel are knowledgeable and quick to help with all my silly questions.

Huge thank you to Dan in the flooring department. He went above and beyond to look out for our best interest and saved us over $1000, had he not been there to help us we would have gone looking for a different estimate somewhere else. He genuinely cares about customers and wants to help people. It is clear that he lives the golden rule - treat others the way you want to be treated. Thanks again!

The employees are awesome here and will always find you the best product to complete your project.

Store is clean ,plenty of employees to help with good costermer service...also lots of items on stock.

My visit was for some paint supplies. The employee who helped me was Steven. I have visited before and received help from Steven. He was very knowledgeable of his position and helped me find all that I needed. He was very approachable and a good conversationalist as well.

Best Home Depot ever