#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(585)339-0404

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1111 E Ridge Rd

Rochester, NY 14621

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.3 out of 417 reviews
83%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (417)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 417 reviews
Very helpful
Very helpful
by
  • Verified Purchase
  • Recommended
Great Customer Service from the friendly staff. Store is neat and clean. Plenty of employees, so ...
Great Customer Service from the friendly staff. Store is neat and clean. Plenty of employees, so there is not any searching for help. Everything I've needed has been available.
by
  • Verified Purchase
  • Recommended
The customer service in this store speaks volumes on how all home depot's should be. I was greete...
The customer service in this store speaks volumes on how all home depot's should be. I was greeted and all associates i encountered will looking through the store and purchasing my appliances were very courteous and did an outstanding job.
by
  • Verified Purchase
  • Recommended
Extremely fast and friendly service best home depot in Rochester
Extremely fast and friendly service best home depot in Rochester
by
  • Verified Purchase
  • Recommended
Not up to par to other Home Depot Stores in this area.
Not up to par to other Home Depot Stores in this area.
by
  • Verified Purchase
I would like to work here.
I would like to work here.
by
  • Verified Purchase
  • Recommended
Shopping at this store is always a pleasant experience, when we first moved to our new home we we...
Shopping at this store is always a pleasant experience, when we first moved to our new home we were always visiting the paint department and received excellent service. Everyone here is very helpful, it is always a great experience.
by
  • Verified Purchase
  • Recommended
Every one did a great job helping me order on line and in store finding what i needed
Every one did a great job helping me order on line and in store finding what i needed
by
  • Verified Purchase
  • Recommended
Great store, they just need to add Android Pay to the credit terminals.. Way faster payment system
Great store, they just need to add Android Pay to the credit terminals.. Way faster payment system
by
  • Verified Purchase
  • Recommended
Outstanding customer service especially from Roy Ruffin Jr appliance specs at this store was nea...
Outstanding customer service especially from Roy Ruffin Jr appliance specs at this store was neat and clean and had a wonderful experience
by
  • Verified Purchase
  • Recommended
Good store, well stocked and friendly employees who are knowledgeable and available. Thank you.
Good store, well stocked and friendly employees who are knowledgeable and available. Thank you.
by
  • Verified Purchase
  • Recommended
Associates are very helpful-in all departments & I find everything on my shopping list.
Associates are very helpful-in all departments & I find everything on my shopping list.
by
  • Verified Purchase
  • Recommended
Nicole in flooring helped me throughout the store she a very nice person great costumer service
Nicole in flooring helped me throughout the store she a very nice person great costumer service
by
  • Verified Purchase
  • Recommended
The sales staff is always very knowledgeable, and helpful.Their experience and product knowledgea...
The sales staff is always very knowledgeable, and helpful.Their experience and product knowledgeable is especially helpful for the home owner.
by
  • Verified Purchase
  • Recommended
I am getting to know the employees. Store is clean. Aways find what I need.
I am getting to know the employees. Store is clean. Aways find what I need.
by
  • Verified Purchase
  • Recommended
The store was clean and, the staff were friendly and helpful. Always ready to help, especially th...
The store was clean and, the staff were friendly and helpful. Always ready to help, especially the elderly.
by
  • Verified Purchase
  • Recommended
Very good prices. Variety, sales items... all good.
Very good prices. Variety, sales items... all good.
by
  • Verified Purchase
  • Recommended
Deplorable customer service
Deplorable customer service
by
  • Verified Purchase
This is the best Home Depot in this area and I will always go there for my home repair needs
This is the best Home Depot in this area and I will always go there for my home repair needs
by
  • Verified Purchase
  • Recommended
The employees in departments are knowledgeable and very helpful
The employees in departments are knowledgeable and very helpful
by
  • Verified Purchase
  • Recommended
The store assistant manager, his name is Tom is a very professional guy. He helped me when I cou...
The store assistant manager, his name is Tom is a very professional guy. He helped me when I could not find an item that was supposed to be in stock at the store in some quantity, and he could not find the item either after some search in the stock overage areas. He offered a reduction in the cost of the item, which I needed that day at another store, which he didn't have to do but made it work for me to drive to another store for the purchase. It made my buying experience much better and I felt like someone cared. I think more employees should have the persistence and customer service approach that Tom has.
by
  • Verified Purchase
  • Recommended
FIRST OFF, I WOULD LIKE TO SAY THAT TYHE PICTURE HERE IS NOT OF THE IRONDEQUOIT HD. I THINK YOU S...
FIRST OFF, I WOULD LIKE TO SAY THAT TYHE PICTURE HERE IS NOT OF THE IRONDEQUOIT HD. I THINK YOU SHOULD THE ACTUALLY BUILDING. IT WOULD ADD A MORE PERSONAL TOUCH TO IT. I AM IN THERE A LOT DEALING WITH THE CUSTOMER RETURNS AND PRO-DESK. THEY ARE ALWAYS PLEASANT AND VERY HELPFUL. THE ARE PATIENT AND I SEE THEM WORKING TOGETHER TO FIGURE THINGS OUT. I NEVER SEE THEM FIGHTING AND ALWAYS SEE THEM WITH SMILES.....WELL, MOST TIMES. KELLIE, YVETTE AND JOE ARE ESPECIALLY HELPFUL AND I THINK THEY ARE A STRENGTH TO YOUR STORE. I AM A NEW HANDY MAN AND THEY HAVE MADE MY JOB SO MUCH EASIER. THANKS!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
As always, my trip to this store was exceptional. Even though I knew exactly what I needed, and w...
As always, my trip to this store was exceptional. Even though I knew exactly what I needed, and where the items were, I was approached at least three times by employees willing to help in any way possible. It is always refreshing to shop at this store, as I feel like I am shopping with a buddy.
by
  • Verified Purchase
1 found this review helpful
awesome employee assistance and clean and easy to find everything. Keep up the great job
awesome employee assistance and clean and easy to find everything. Keep up the great job
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Excellent customer service! The store manager and associates went above and beyond my expectation...
Excellent customer service! The store manager and associates went above and beyond my expectations. You have a loyal customer that will continue to shop at the East Ridge store in Rochester New York.
by
  • Verified Purchase
  • Recommended
In this trip, I stood in the checkout line with a 2 X 4 foot piece of plywood. When it was my tu...
In this trip, I stood in the checkout line with a 2 X 4 foot piece of plywood. When it was my turn the checkout person started a conversation with another Home Depot employee that was standing in back of me. I’m holding this piece of plywood with the UPC facing the checkout person, but she was too busy to scan the UPC and start the checkout process until completed with her conversation (in Spanish which is just rude)
by
  • Verified Purchase
The employees are extremely knowledgeable and can answer all your questions. They go out of thei...
The employees are extremely knowledgeable and can answer all your questions. They go out of their way to be sure you are purchasing the right item for the job.
by
  • Verified Purchase
  • Recommended
The employees are always very friendly and knowledgeable, and the store is always well stocked an...
The employees are always very friendly and knowledgeable, and the store is always well stocked and clean
by
  • Verified Purchase
  • Recommended
The employees are always helpful, even though I don't usually need help. They always ask if I nee...
The employees are always helpful, even though I don't usually need help. They always ask if I need help, and the veterans always share war stories, as I am a Vietnam vet myself.
by
  • Verified Purchase
  • Recommended
There was nothing that made it stand out from any other Homedepot. In fact the opposite is true. ...
There was nothing that made it stand out from any other Homedepot. In fact the opposite is true. The checkout girls wear pants so tight they cannot bend over, their nails are so long they have problems keying on the checkout screens, and their level of knowledge of what is sold in the store is nonexistent.
by
  • Verified Purchase
Showing 1-30 of 417 reviews

Nearby Stores

Find Another Store

1250 West Ridge Rd

Greece, NY 14615

3.83 mi

Rental Center

(585)621-0420

Pro Service Desk

(585)621-0400

Mon-Tue: 6:00am - 9:00pm

Wed: 6:00am - 6:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

750 Panorama Trails S

Rochester, NY 14625

6.57 mi

Pro Service Desk

(585)218-2400

Mon-Tue: 6:00am - 9:00pm

Wed: 6:00am - 6:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

2361 Buffalo Rd

Rochester, NY 14624

7.33 mi

Rental Center

(585)429-1006

Pro Service Desk

(585)429-1003

Mon-Tue: 6:00am - 9:00pm

Wed: 6:00am - 6:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm