Reviews for Irondequoit #1273

Very helpful

Great Customer Service from the friendly staff. Store is neat and clean. Plenty of employees, so there is not any searching for help. Everything I've needed has been available.

The customer service in this store speaks volumes on how all home depot's should be. I was greeted and all associates i encountered will looking through the store and purchasing my appliances were very courteous and did an outstanding job.

Extremely fast and friendly service best home depot in Rochester

Not up to par to other Home Depot Stores in this area.

I would like to work here.

Shopping at this store is always a pleasant experience, when we first moved to our new home we were always visiting the paint department and received excellent service. Everyone here is very helpful, it is always a great experience.

Every one did a great job helping me order on line and in store finding what i needed

Great store, they just need to add Android Pay to the credit terminals.. Way faster payment system

Outstanding customer service especially from Roy Ruffin Jr appliance specs at this store was neat and clean and had a wonderful experience

Good store, well stocked and friendly employees who are knowledgeable and available. Thank you.

Associates are very helpful-in all departments & I find everything on my shopping list.

Nicole in flooring helped me throughout the store she a very nice person great costumer service

The sales staff is always very knowledgeable, and helpful.Their experience and product knowledgeable is especially helpful for the home owner.

I am getting to know the employees. Store is clean. Aways find what I need.

The store was clean and, the staff were friendly and helpful. Always ready to help, especially the elderly.

Very good prices. Variety, sales items... all good.

Deplorable customer service

This is the best Home Depot in this area and I will always go there for my home repair needs

The employees in departments are knowledgeable and very helpful

The store assistant manager, his name is Tom is a very professional guy. He helped me when I could not find an item that was supposed to be in stock at the store in some quantity, and he could not find the item either after some search in the stock overage areas. He offered a reduction in the cost of the item, which I needed that day at another store, which he didn't have to do but made it work for me to drive to another store for the purchase. It made my buying experience much better and I felt like someone cared. I think more employees should have the persistence and customer service approach that Tom has.

FIRST OFF, I WOULD LIKE TO SAY THAT TYHE PICTURE HERE IS NOT OF THE IRONDEQUOIT HD. I THINK YOU SHOULD THE ACTUALLY BUILDING. IT WOULD ADD A MORE PERSONAL TOUCH TO IT. I AM IN THERE A LOT DEALING WITH THE CUSTOMER RETURNS AND PRO-DESK. THEY ARE ALWAYS PLEASANT AND VERY HELPFUL. THE ARE PATIENT AND I SEE THEM WORKING TOGETHER TO FIGURE THINGS OUT. I NEVER SEE THEM FIGHTING AND ALWAYS SEE THEM WITH SMILES.....WELL, MOST TIMES. KELLIE, YVETTE AND JOE ARE ESPECIALLY HELPFUL AND I THINK THEY ARE A STRENGTH TO YOUR STORE. I AM A NEW HANDY MAN AND THEY HAVE MADE MY JOB SO MUCH EASIER. THANKS!

As always, my trip to this store was exceptional. Even though I knew exactly what I needed, and where the items were, I was approached at least three times by employees willing to help in any way possible. It is always refreshing to shop at this store, as I feel like I am shopping with a buddy.

awesome employee assistance and clean and easy to find everything. Keep up the great job

Excellent customer service! The store manager and associates went above and beyond my expectations. You have a loyal customer that will continue to shop at the East Ridge store in Rochester New York.

In this trip, I stood in the checkout line with a 2 X 4 foot piece of plywood. When it was my turn the checkout person started a conversation with another Home Depot employee that was standing in back of me. I’m holding this piece of plywood with the UPC facing the checkout person, but she was too busy to scan the UPC and start the checkout process until completed with her conversation (in Spanish which is just rude)

The employees are extremely knowledgeable and can answer all your questions. They go out of their way to be sure you are purchasing the right item for the job.

The employees are always very friendly and knowledgeable, and the store is always well stocked and clean

The employees are always helpful, even though I don't usually need help. They always ask if I need help, and the veterans always share war stories, as I am a Vietnam vet myself.

There was nothing that made it stand out from any other Homedepot. In fact the opposite is true. The checkout girls wear pants so tight they cannot bend over, their nails are so long they have problems keying on the checkout screens, and their level of knowledge of what is sold in the store is nonexistent.