Reviews for Johnston #4286

I went to the Home Depot in Johnston, RI earlier tonight and was extremely displeased with my visit. I was returning a shower head which had the bath components as well. My plan was to return the item and then purchase the correct item, which would be the shower head for shower only. The cashier, Sherry, was very pleasant and assisted me with my return. The issue, which I discovered after the refund was applied was that the refund was sent to a visa gift card which was used, but I no longer had. I originally purchased more items and also used a debit card for the higher amount, but the gift card visa was chosen by the cashier. When I pointed it out, she tried to void the refund, to then apply it to my debit card, but it would not void. She then called a manager over to assist her with the transaction, but the manager stated that the transaction could not be processed and that there was nothing that could be done. I then stated that I was now going to lose $150.00, and she said there is nothing we can do- we refunded the money. I left the store without the old or new item and without the refund. I find it mind-blowing that the store cash registers at Home Depot do not have the technology to override and fix this issue. I have spent thousands of dollars at Home Depot, but unfortunately feel I would not want to shop there anymore after this experience!

I was looking for lumber. The associates in that department are very helpful! I would recommend this store.

John B. Was super helpful!!

Great store with amazing quality products and affordable.

I had an incredible experience with Johnston, RI Pro-desk employee, Rosemary's professionalism when needed assistance with my purchase. Thank you very much!

I brought several floor coverings and love, love, love them so much!! Your employees were So So helpful on everything with what flooring would fits my needs. how to install, also tools that will I will need! Thank you , Home Depot

Self checkout is never open in the morning when you want to get in and out quicky

As I explained in the survey, the following employees were extremely helpful, answered all my questions no matter how simple and made my shopping experience less stressful. They are: Bill (paint), Tony (flooring), Sam (custom doors), Bob (hardware), Jack (power tools), Jack (plumbing) and Andy and John (merchandise/MET). Remodeling a house & trying to things yourself is sometimes frustrating, but when you have helpful employees like them......maybe it can be fun?

Store seemed a bit disorganized. I went to buy a dehumidifier labeled at one price but when I brought it to the front of the store to check out it was $50 more. I was told to bring it back to the department to check the price. The employees in the back said it was the higher price. I told them they had a bunch of them in the wrong spot but they didn’t seem concerned. I picked a different one and left. I was offered no help getting the very heavy returning one out of the carriage and no help loading the new heavy one in. Very disappointed. I’m 70 years old.

Alice, sales cashier 23560 was very friendly and accommodating. Very sweet woman.

I always find what I need. Close by. Help is always helpful.

GREAT, EXCELLENT PLACE FOR SHOPPING.

Everyone has always been pleasant, helpful and courteous and friendly. The store looked organized and clean.

This Home Depot is my favorite store because everyone is always friendly and helpful.

customer service was very helpfull with my needs, I would like to personally thank Sherry and Nick for going above and beyond.

Prices always wrong and location is messy to say the least. Most of the flowers in garden shop dead or dying.

Staff was very friendly and helped me with all my questions.

They need more help. If you are lucky enough to have Bill wait on you, your all set! The store needs employees who know the store and the products in their department they work in.

Rosmery @ Prodesk is very helpful! thanks for the help !

Clean store, great selection, products, and pricing. Employees offered assistance right up to the closing time of the store.

BEST CUSTOMER SERVICE PATRICIA GORMAN I TOLD MY STORY IN SURVEY

Unhappy staff. Attitudeand more.

Friendly employees and always willing to help. Steve is awesome!

Whoever is in charge of snow removal needs a slap parking lot is always a disaster probably a national account pinching pennies on pretreatment curious how many slip and falls this store has

Purchased an LG refrigerator found on line with Sabrina, and Patty. There knowledge and efficiency regarding the purchasing process and product information and availability provided a very smooth process and positive experience. The associates were indeed friendly, and provided immediate service. The store was neat and clean.

friendly and helpful staff

Excellent cashier- Jane was extremely helpful- she made my minor emergency not so much for an emergency. One little product saved the day.

NO STOCK, NO HELP, INSUFFICENT ANSWERS TO QUESTIONS, DEADBEATS WORKING TO CLOSE, UNHELPFUL AND NON-EXISTANT

Friendliest Home Depot ever. Very helpful and always happy to help.

LOVE THIS STORE STAFF IS VERY FRIENDLY AND THANK LATISHA FOR HELP ME AND MY HUSBAND SO MUCH TODAY