Reviews for Kerrville #6576

Today, 11/10/23, I was told that showing my retired military ID card is not proof that I served. I have to register, and of course that means I also have to carry a phone to use the discount. All because the employees are too lazy to key in the discount code - or maybe the corporate HQ feels they can NOT trust their employees to get it right. And they talk about supporting the veterans!

All the employees I interacted with were very helpful and I quickly found what I needed.

An employee went over and beyond what was expected to help us with our purchase.

I had a great experience in purchasing an installed garden shed.

Great Job Krista! Thanks for helping us build our plant shed.

I love this store! Everyone that works there is accommodating, friendly, and product knowledgeable.

No helpful orange aprons here. Had to almost beg for assistance in a big purchase

The ladies at the return center were very helpful. Fast prompt service.

Wish I could give zero stars. I ordered a new washer and dryer set. Washer was delivered and installed by HD employees. Upon the first washer cycle, the washer showed an OE Error, the drum won't drain. After 6 days of fighting back and forth with both Home Depot & LG, they're telling me another week before they can get me a working machine. I purchased the Extended Warranty and they wouldn't even send someone out to see if it was a fixable problem. I have spent over 9 hours on the phone over the last few days, have gone up to the store, and won't receive a working washer for 2 weeks after I paid for it. Was told that I needed to get the BRAND NEW WASHER, which is full of water that won't drain, totally emptied MYSELF before HD would replace it. This is a joke.

Went to HD to purchase some items for our latest project and was yelled at by an employee because my husband stuck his head around the corner of a closed off area. We had waited over 20 minutes. Nothing was going on in that aisle or the adjacent aisles. We tried to get someone to help us but of course there are never employees around unless you go at 900 at night. We had over $1000 worth of merchandise in our cart. We left and went down the road to McCoys whose employees were super accommodating and helpful.

It is difficult, frustrating and sad as a retired veteran with ID to show that you lose money because you have to be registered on the website to get a small discount. The only place in Kerrville Texas that way. Makes me want to shop elsewhere when I spend a lot of money there.

I bought fencing a couple months ago and I am happy with the product.

We enjoy going to home depo for projects around the house with everyone being helpful and informative during our visits. We will be back!!

The 2 guys called to load 2 pallets of concrete on my trailer were horribly inexperienced. One was the manager of the other and neither were qualified to run a forklift. They poked multiple holes in the bags and used 4x4 beams that kept snapping to push the pallets. I had to unload the whole pallet myself 3,360 lbs and I'm 65 because they had pushed it so off center. They barely got the 2nd on and I told them to stop. Multiple people stopped by after to say how dangerous and comical it was.

I went in and couldn't find something instantly was asked if I needed help to find the item by one of the cashiers very helpful associates

Ryobi Power wash that we bought is very reliable and effective.

In the Boerne store, there is very little of anything to view when buying something. With an 8-inch grinder I just bought, I had to review it online in order to buy it.

I bought t 1-11 siding and some cull lumber for my project. Easy to find products and helpful employee's!!

Sharon helps me daily and victor is great at helping me load

Thank you Ms Carol, Kevin, and Jess for the amazing Customer Service you provide every time we go, you are very prompt, knowledgeable and courteous!! We appreciate yall so much!! You make our weekly experience there so amazing!!

Bought all new appliances for kitchen. Salesperson Dub Burleson was extremely helpful in guiding us to choices that were good for us on many aspects, even suggesting we wait a few days to take advantage of a sale.

friendly employees clean store

Everything in HD is overly difficult. Especially trying to get my military discount, it is buried somewhere within the app. The front folks OK it and tell me what a pile of junk your system is. As for the title, YES, the store is overly hot even during cool summers.

Employees are always friendly. Always willing to help out. Clean store. Never disappointed. Thank you.

PURCHASED A HOT WATER HEATER 20 YEARS AGO SO WANTED THE SAME BRAND. HOME DEPOT HAD A LOT OF THEM IN STOCK.

I had a wonderful experience, today, at the Kerrville Home Depot! Both of the employees who helped me did so promptly and efficiently, and with smiles on their faces. Both of these YOUNG employees displayed good work ethics and excellent customer service. Ask for Mason and Angel, and tell them you read a good review about them! I am from Abilene but am often in the area. I’ll return to this store because of employees like these!

We purchase most of our goods from Home Depot in Kerrville. They have great customer service, the store is always clean and well stocked and we like the Home Depot philosophy.

Worked with an associate at the store named Hohn over in tools. Friendly, helpful, and knowledgeable. Great experience.

I love shopping at Home Depot The employees are very helpful in locating all that I need when I am looking for my project supplies I have never had a bad employee and always have great experience with return items that I did not need Homedepot‘s employees at this store are wonderful and deserve a good raise they are all helpful in whatever project

We purchased window blinds and the salesperson was so helpful and found us items on sale.