Bulverde #6989

I’ve already said it in my early review but I will repeat myself. This is the fourth flooring project. We have done through Home Depot. The first two times went smooth with no issues the quality of service. The customer service was all great. The problem started with the last installment with the fact that we were told our tile that we’ve been ordering was no longer available. So we had to choose a different tile for our two kids rooms. I could live with that if it wasn’t for the fact that when I came back for the last installment project, your team informed us that the original tile that we have been working with was in fact still available. Now my entire house is done with one type of tile with the exception of my two bedrooms on this occasion and on occasions we’ve been told that we could use old tiles and that it wouldn’t be an issue so we purchased less tile because we still had seven of the old tiles , when the installers came in for this one turning what Was only supposed to be scheduled for a two day installment has taken over five days and the project still not even done because I’m now being forced to order 10 more cases because on top of the seven cases we didn’t order because we already had three of the cases that came in with the new product also did not claim to be matching the rest of the product. Even though all the tiles look identical and are the same size same dimensions, we have been struggling to get anybody from Home Depot or the installers to actually care about the frustrations that we are going through right now. me and my wife were force to sleep in our living room for over six nights was only supposed to be a two day job. Now we’re still in limbo on what is going to happen to our front bedroom because no managers Home Depot or the installation company seem to actually care , I’m irritated is over the years between tile jobs replacing an AC multiple fans and other pieces of equipment we have literally spent thousands of dollars with Home Depot, but because of this, I don’t think I can ever spend another dime with your company.

It is every time I shop in this store, what a challenge to get to any area, or shop, or move around safely.

Every time I have to shop at the HD in Bulverde it is a horrible experience. The building materials, lumber, roofing, doors is a disaster every time I shop here. The back yard is turned into a dumping zone, damaged product, extreme amounts of lumber, soils overstock. This location has no concern for the neighborhood.

Best service ever!!!

I have 3 ea. Home Depot All built with materials and appliances from Home Depot. I am now starting a New Cottage with products from Home Depot.

Jaime went way out of her way to correct a problem caused by another store! She made calls and consulted with management to get me a refund that seemed impossible to do. Thanks so mich!

The employees are fantastic, very helpful and knowledgeable. Keep up the great work!

Purchased items that were only available at Homedepot.com and purchased with gift cards I had received for birthday/Christmas. The item came damaged and returned in the store. When I returned the item in the store I was informed they could only issue me store credit and had to use my driver's license. Now I can not purchase another item because they turned my gift cards into store credit and the items are not available in the store and I can't use store credit to purchase on Homedepot.com.

Rose at the returns desk is the epitome of customer service, friendly and willing to assist

I went to return a few items and Ms. Rosario, well she really made my day, very kind and a nice smile renewed my feelings at HomeDepot. HomeDepot needs more people like her!!