Reviews for Mahwah #963

Kevin helped us in the lumber department. He was very professional and knowledgeable and courteous

Needed to get keys made, Easy to locate area where keys are copied. A employee paged a hardware specialist for me. Associate who responded couldn't have been nicer, addressed me as Sir, asked what I needed and when done asked if I needed any further assistance. You cannot ask for more

Over all great experiences

I’ve shopped in this store many times and I’ve always gotten the help I’ve needed from associates. The store is clean and organized. Russ in kitchens is exceptional! Thank you!

Paul in Total Tech Tool Rental was extremely helpful. He walked me through the steps of the repair on my snowblower and kept in constant contact with me prior to and during the repair. He helped with a good price for the service and went above and beyond to take me through everything and ensure I was satisfied. I'll be going back to this store location mostly because of his fantastic service.

This is the same as any other THD. Low staffing levels. Unmanned depts, I was in D26 plumbing and no one around to assist. MOD too busy to help and didn't take time while walking to call 126 on "first" phone to ee where plumbing coverage was.

I purchased an Echo 14 inch chain saw and it is really easy to use and to maintain.

HOME DEPOT IS MY 2ND HOME...LOL

Employees were very helpful during the shopping experience and check out

I am in the process of ordering a faux wood blind for my home. The sale and quality of the product was what I was looking for.

When we walked in, we were greeted and directed to the exact isles where we'd find our items needed. In the electric isle, a very knowledgeable man (Todd) cheerfully explained many aspects of electricity regarding the products we needed, and we are satisied with it's performance now installed at home. Thank you. We enjoy shopping at the Mahwah Home Depot :)

GREAT STORE WELL STOCKED

Easy to get to on Rt. 17N. Has EVERYTHING needed - in stock!

Clean and Spacious and plenty of options

I needed a tool to remove my kitchen faucet. The showed me a better one that I was going to use and it worked great

Recommended I join up. Thanks!

All of the people in the Door department are the absolute best, specifically Robert Caswell. Knowledgeable, friendly and extremely helpful. Really can't say enough good things about them. Kudos.

Patty is a rear find these days

GREAT CUSTOMER SERVICE

Please avoid cashier Robert in the Garden Center. He is not customer friendly. He made me feel very uncomfortable during my shopping experience. Every other time, the cashiers are VERY friendly and welcoming.

keep up the great work! sorry your customers suck

Store has barely any inventory. Pro desk cashiers are rude and lazy.

Great flooring rep Ryan. Make sure you promote him!

More associates PLEASE! Like many of the HD stores I have shopped in there is a lack of associates in the aisles to assist customers. I waited for about 45 minutes for the Mill Works associate to ask about a storm door. All it takes is a customer(s) that need extensive help to bring a project to a screeching halt.

Any time we went in the cashier Swati has helped us she was so kind and patience to help us with anything we needed . We hope the store knows what a good job she is doing thank you .

Great store, always able to get assistance from staff. Always a pleasure to go in there!

I had a very poor customer service interaction with a manager. No care, sympathy or offer on how to solve my problem. Will avoid this store in future if I can help it.

This Home Depot has knowledgeable staff helpful staff, and the one time I had a bad experience it was rectified by management. I would recommend you enjoy your shopping experience at this Mawah location.

It was great. The girl are pretty and the guys know their stuff

The WORST customer service. Missed a scheduled delivery by 72 hrs. They charge extra by the way to shorten delivery windows. You have 12 hrs to start, for $20 more, the window is shortened to 4 hrs. For another $20, the window is shortened to 2 hrs. Day after missed delivery, driver said roads were closed. There are about 15 different ways to get to my house from this home depot and all those roads allow trucks. Mgmt hides. Talked with Manager Owen for help - he had someone else call back. No follow up from Owen. Andrew at ext 388 evidently has scheduled conference calls thru the day. When I tried to let him know the time I have available to talk (it's during a workday) he hung up on me. He called back, however I could not answer, I was on a conference call. I called back an hour later, he couldn't talk - I explained that I have scheduled calls, let me give him the time I'm available. He said he has scheduled calls also. Home Depot Customer Service has scheduled calls thru the day.......well alright then. Contractor is here to do a job without the materials needed to do the job.