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Showing 1-30 of 511 reviews
Jan 17, 2022
Friendly cashiers
I buy alot of materiais from home depot.
by
Recommended
Jan 13, 2022
Great People!
Victor was excellent in helping me find what I needed and then help me save money. I haven’t seen an employee like Victor in a long time. I will pass Lowe’s and go straight to this Home Depot in Matthews! Yes... Victor made that big of an impression to me. God Bless! Thank you Victor!
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Recommended
Dec 27, 2021
Great price on the freezer
The price was right and the size was just what we wanted. There were three of us buying the same freezer at the same time!
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DIY
Recommended
Dec 19, 2021
In Stock and Friendly
They had DeWalt tools in stock while other stores did not. I dealt with several staff members during this shopping trip and all were very helpful and friendly. Wendy in Customer Service friendly, upbeat and took the time to explain some changes that will take effect at THD after the first of the year. She was also at checkout by the time I finished shopping and helped me there too.
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Recommended
Dec 16, 2021
Christmas Shopping
The Mathews NC Home Depot is a pleasure to shop at , providing good stock of most items and a friendly staff to help you .
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Recommended
Dec 16, 2021
Customer service
Customer service was horrible at the self checkout counter. I tried to give them a chance again and unfortunately it was time wasted. I will never go back to this location again!
by
Dec 13, 2021
Great Customer Service!!!
Danielle and Ryan at the Home Depot at 1837 Matthews Township Pkwy. went the extra mile when I dropped by in need of help replacing tiny batteries in our grandson's musical ELMO book. They used a store screwdriver and did the batteries replacement for me while I stood there. Very impressive!
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Recommended
Dec 10, 2021
Little Christmas House light
I got this fiber optic light last week. They did not have the other two little lights. The store employee told me to not touch the light on top or it would stop working. Glad he mentioned that. I had some latex gloves and used them and so proud that I at least fixed this one.
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Recommended
Nov 21, 2021
Great employees STILL exist!
Elizabeth saved the day for us! She went well out of her way to help us find the only remaining Ryobi unit we needed for a gift. THANK YOU!
by
Jul 12, 2021
Dawn Keller is kitchen countertop remodel specialist who provided quick, knowledgeable and friend...
Dawn Keller is kitchen countertop remodel specialist who provided quick, knowledgeable and friendly employee. She made our process a joy
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Verified Purchase
Recommended
Jul 5, 2021
I think his name was Malcom. He was walking down the isle shaking his head, and saying "No, No." ...
I think his name was Malcom. He was walking down the isle shaking his head, and saying "No, No." "That is a no, no." He saw me attempting to reach for the heavy toilet to put it in by shopping cart. " The fact that he cared enough to grab it out of my hands, and smiled, and greeted myself, and my small children made all the difference in the world. He went to the front to get a flat cart. He found me on the next isle over, to tell me he would take my toilet up to the register for me. Good customer service is hard to find these days.
by
Verified Purchase
Recommended
1 found this review helpful
Jul 2, 2021
I was amazed at all the friendly associates at this Home Depot! It blew my regular Home Depot aw...
I was amazed at all the friendly associates at this Home Depot! It blew my regular Home Depot away!
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Verified Purchase
Recommended
Jun 13, 2021
STORE REPRESENTATIVES SPEND A LOT OF TIME TALKING TO EACH OTHER LEAVING THE CUSTOMERS UNATENDED. ...
STORE REPRESENTATIVES SPEND A LOT OF TIME TALKING TO EACH OTHER LEAVING THE CUSTOMERS UNATENDED. EMPLOYEES NEED TO BE MORE KNOWLEDGEABLE ABOUT THE STORE SERVICES AND PRODUCTS. MANAGERS COULD USE SOME TRAINING IN CUSTOMER SATISFACTION.
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Verified Purchase
Jun 1, 2021
need to have more people working on the weekend especially a holiday weekend
need to have more people working on the weekend especially a holiday weekend
by
Verified Purchase
Recommended
May 13, 2021
I recently purchased a cabinet makeover, new kitchen appliances, flooring, and granite from this ...
I recently purchased a cabinet makeover, new kitchen appliances, flooring, and granite from this store. Dawn in Kitchens & Baths assisted me every step of the way. She was there to assist me with any questions I had during and after the purchase. She was very knowledgeable about the products and services that Home Depot offers. She offered some helpful suggestions too. Upgrading your home can be very stressful but she has made my experience very pleasant and exciting. I will refer all of my family and friends to Dawn at the Matthews Home Depot for their home upgrade needs. :-)
by
Verified Purchase
Recommended
May 6, 2021
The Matthews, NC Home Depot is always a "go to" for home repair and garden products. Prices are c...
The Matthews, NC Home Depot is always a "go to" for home repair and garden products. Prices are competitive. The store is well stocked and the employees are always helpful. It's a "big box" store with a "mom and pop" character. It's a store where you will get to know the employees by first name. Kudos to the workers who make this store so special.
by
Verified Purchase
Recommended
Apr 25, 2021
excellent customer service, the store was clean and inventory was presented well.
excellent customer service, the store was clean and inventory was presented well.
by
Verified Purchase
Recommended
Apr 25, 2021
Excellent customer service. Willing to help and enough personnel to help unlike other home impro...
Excellent customer service. Willing to help and enough personnel to help unlike other home improvement type stores.
by
Verified Purchase
Recommended
Apr 11, 2021
June Massey was exceptional. I value her professionalism, friendlinees and knowledge. Other emp...
June Massey was exceptional. I value her professionalism, friendlinees and knowledge. Other employees in the appliance department were also helpful although one of the items I needed (low profile microwave) was not available and could not be ordered.
The store was clean and associates were willing to assist.
by
Verified Purchase
Recommended
Apr 9, 2021
If you need an appliance please aske for June Massey. She knows appliances and has a great attitu...
If you need an appliance please aske for June Massey. She knows appliances and has a great attitude,
She takes her time with you and eager to help.
by
Verified Purchase
Recommended
Mar 28, 2021
Extremely helpful with my purchase of a riding lawn mower. Had some trouble with my credit card b...
Extremely helpful with my purchase of a riding lawn mower. Had some trouble with my credit card because of large amount, Home Depot representative tried several times. After bank emailed me to make sure it wasn't a fraud purchase, it went through. The representative was very patient and kind.
by
Verified Purchase
Recommended
Mar 7, 2021
Rachel Ferrey in the Appliance department went above and beyond to help my wife and I get a repla...
Rachel Ferrey in the Appliance department went above and beyond to help my wife and I get a replacement refrigerator. Knowledge of product, delivery and services was great. Looking forward to the new refrigerator.
by
Verified Purchase
Recommended
Mar 5, 2021
Store is clean, everything is easy to find in store. They had all the supplies I needed.
Store is clean, everything is easy to find in store. They had all the supplies I needed.
by
Verified Purchase
Recommended
Feb 21, 2021
Granite countertop area, Dawn is the best! I was unsure what I wanted in redoing my kitchen but D...
Granite countertop area, Dawn is the best! I was unsure what I wanted in redoing my kitchen but Dawn helped me make the perfect selections.
by
Verified Purchase
Recommended
Feb 18, 2021
This store has very poor customer service and seems to need some management organization.
This store has very poor customer service and seems to need some management organization.
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Verified Purchase
Jan 22, 2021
Best experience ever!!!
Best experience ever!!!
by
Verified Purchase
Recommended
Jan 15, 2021
This location has friendly associates, but they need to be more familiar where products are locat...
This location has friendly associates, but they need to be more familiar where products are located in store.
by
Verified Purchase
Recommended
Jan 13, 2021
We have been shopping at this store for many years. While it is an older, smaller store in the co...
We have been shopping at this store for many years. While it is an older, smaller store in the company's inventory, it provides great customer service. Janet in flooring is great to work with. She was able to provide alternative solutions when a large order was on backorder. While this store may not always have the best inventory (due to size), they are always willing to assist in ordering the product for delivery or pickup at another local store. All staff is very knowledgeable and trying to help customers spend their money wisely.
by
Verified Purchase
Recommended
Jan 4, 2021
Clean store. Very helpful and friendly staff. Easy to get in and out!
Clean store. Very helpful and friendly staff. Easy to get in and out!
by
Verified Purchase
Recommended
Dec 27, 2020
great location just of a major road way (74) plenty of parking friendly employees and very helpfu...
great location just of a major road way (74) plenty of parking friendly employees and very helpful easy and fast checkout either by cashier or self checkout