Reviews for Mission Viejo #614

Staff helpful Never a problem

It took 20 Years to finally get a employee to ask me if I needed help finding something ... I usually spend 10 minutes walking Department to Drpartment or finally going to customer service desk ( if anyone was there ) to get help .

Most of the employees at Home Depot are helpful when you can find them .

No one ever in this department! No call backs, terrible customer service, THEN after all that have messed up my carpet order and now can’t get any managers to call me back. Unacceptable!

I have been shopping at this store since it opened.

I went in to pay my home depot credit card in person. Donna helped me like always. She is friendly, upbeat, and kind. Thank you :)

Store doesn’t honor another store’s prices. Did not tell us about independent third party install and that you will have to deal with their people and repeat. Measuring, confusion on vanity area and where bathroom starts, removal and restore of gas stove. Still unclear if Home Depot will do it or third party? Delay in install, because Home Depot may not have all the items for the flooring. We saw all the flooring vynal flooring planks and carpet available at store?

O needed a sawzall blade and we had an employee walk up to us asking if we needed help. We told him we needed blades and he said it’s not really my area but I’ll help you. He walked us to the caged area and found exactly what we needed. I am not related to David and have never seen him before but what an asset to Home Depot!!!

Thank you, Christa, for helping me with a return and purchase of a light fixture today. You went out of your way to be helpful, kind, and make sure I was taken care of and got what I needed. You really made my day! Thank you so much!

go see lyenol at thjis mission viejo store he nails the exact color every time we need a custom match.

The manager at the store is unprofessional with customers and his employees

I am a pro member can shop a lot at Home Depot… I have had many challenges, but this one challenge had caused me, a lot of grief… Out of all the people that I asked and showed the problem too, Dan was the only one who was able to figure out what was going on And what I needed to do. he saved me many hours, headache and money by doing so! I would’ve been done with my project days ago if I were to have met down sooner! I had been trying to replicate the part, which all this time was unnecessary

The selection was sub-par and if it wasn't for Jaime and Dillion I would've been left waiting a long time and perhaps poor quality material. Jeff up front maybe should be in the back office , customer service wasn't there on my visit from hi,

Scott from the plumbing section went beyond his call of duty and helped me get all the parts needed for an immersible water pump for my pool that was able to flood due to the heavy rain. He took the time to not only get the parts needed but showed me how to install them to the pump. I've always received excellent customer service and staff who are professionals who love their craft!

The employees seem like they don’t want to be there. There are other places to shop where people are more willing to help.

Our microwave stopped working and needed to be replaced. H.D. was not on our shopping list of local appliance merchants. It will be going forward. Shopped same model # at three different stores to find H.D. with availability, best price and best installation price.

I've shopped at the Mission Viejo Home Depot for years, primarily because it's conveniently located, but I've grown tired of the long checkout lines and lack of service. There are never enough checkout lanes open, and if you want to pay with cash, you are limited to just two machines, and a very long wait. A customer should not have to wait in line for 20 minutes to make a purchase.

Christie in customer service was absolutely amazing. She created us with a wonderful smile and wanted nothing more than to make our time seem less.

Do NOT shop at this store if you are going to checkout with a cashier named Vivian. She was so rude to us. We simply asked if she had scissors at her register to cut a branch off a rose bush that had cut my 83 year old mother's arm while shopping. She showed no concern for my mom and was so "PUT OUT" when asked to call for someone to get scissors. She claimed they didn't have any! Really? at Home Depot? Lazy and lack of compassion describe her non existent customer service! Will never shop this location again!

Just had a very pleasant experience purchasing paint at the MV store. Very fortunate to have been helped by a rep named "Pat"... who was quite knowledgeable in recommending certain products and had helpful advice for painting cabinetry and was quite skilled in matching color. I consider this to be important enough that from now on I will skip my local store, and make the drive to MV for paint. It really helps to have someone who knows what they're talking about, especially for us amateurs.

Our cashier, Christa was personable and helpful when making our return. Immediately Christa apologized for the wait and said she would work to get our return processed in a timely manner. Christa was patient and held pleasant conversation while helping us. It was evident that she enjoys her job, which makes the consumer experience that much better.

Great prices too. Better than any of the competetors. Don't buy it anywhere else before you check the price at HD. Quick Delivery. I love this store. First Choice store, for sure

Christa helped me at the returns desk and made me feel very welcomed. I was previously turned away from a different location (La Paz) with my online order return. I came to this location with the same online order return and Christa was so eager to help me. She quickly and efficiently found my order and issued my refund with zero issues. You’ve got a wonderful employee with Christa! I left with a smile on my face thanks to her!

Went in today to shop. Was so overwhelmed by the customer service I went back and bought the items.

I bought a new husky mobile workbench and needed to make sure it would fit in my SUV, Justin went above and beyond and helping me to measure and ultimately load my newly purchased bench in my car. Great customer service from Justin along with Genaro and Aaron who helped in loading the beach.

Plumbing, gardening and cleaning suggestions were great.

Friendly, organized store with lots of people to help you with your home projects!

I rarely shop at HD and I definitely will not be returning unless absolutely necessary. All I needed was a Torx T5 driver. But when I went to pay there was no contactless payment. I haven't used a physical CC in years. But I tried two anyways (Debit & Apple Card) and neither one would work at multiple checkouts, so I had to go to a nearby bank and withdraw cash. They have all self-checkout, but can't do contactless payment? Home Depot? In 2023?

Helped with all my needs and then some. great people and super friendly

Often times when I go in Home Depot it is frustrating. Today I had a great experience. I found everybody much more patient and kind. It was a great experience. I met a boy name, Adam, that needed to cut some lumber for me. He was so amazing. Christian at check out was kind and the gentleman indoors even got out of his chair to go look and find me what I was looking for.