Reviews for Moses Lake #8966

Shop there often with two issues. 1) Disinfectant wipe station at the front entrance is usually empty no matter what time of day I show up. 2) Not a fan of auto checkout stations.

Had a few issues at this store as well as others. Reps bulls/×+!ing the customer and not getting the item or tool needed. Cabinets not like what's on the floor, wrong tools, wrong adhesive, etc. All in all not happy after spending almost 20 grand. There are a couple gems here and there though.

This is not the first time I've had an unpleasant experience at this location. The woman who helped me was very condescending and short tempered. She seemed agitated that I would bother her with my return.

Friendly a staff and fair selection of product.

Layout is very strategically laid out with a great deal of thought and it is wonderful and easy to find what you need

Alex went above and beyond to help me purchase an item I needed help carrying. She offered to help and even arranged to have someone take my item to the car for me! Thank you!

Went in to buy paint and toolboxes and everything was quick to find. Got dog treats and patience from every employee.

Aaron and Teresa in appliances are top notch!! They’re quite knowledgeable about all varieties of products!! Really appreciate the fantastic customer service!!

I mostly had to walk around and approach associates as they were finishing up with other customers, but of my two visits (I had to change a delivery order), I received mostly satisfactory help. I like it that Home Depot has Pro Xtra which will give me some discounts on future purchases. I have not as yet been able to qualify for a Home Depot card. Last year, I did qualify for the OTHER CARD but wasn't happy with the 29.99% interest rate and discontinued using the card.

Iwas happy with everything

Everyone in the store was friendly, helpful and knowledgable about the products. It was a very enjoyable shopping experience. Thank you

I appreciate the "no questions" asked return policy!

Jeremy at the service desk is amazing! We appreciated him when he was in the lumber department as well. He is a true asset to the store!!

This store would be a 5 if more customer check stands were put back in service.

purchased a Tuff Shed on 6/10/2021 and have not heard a word as to when I might get this shed.

Great staff, always willing to help

The employees were friendly. It was easy to find an employee when I needed help. Employee was knowledgeable and was able to help me find what I needed.

I walked past few associates not even one asked if I need help. until this gentleman passed by and asked if I need any help. he was wearing a orange shirt with a logo on it saying met, but with out any name tag, i said yes. he even took me to the product that I was looking for. while walking to he product I asked he why he did not have no name tag on, he told me he was already head home. so I asked for his name Benny. I would like to gave him a thump up for helping me. I hope I did get him in trouble because he help me after he was off of work.

USUALLY HAVE ITEMS NEEDED BUT SOMETIMES WHEN ITEMS ARE SHOWN ON SITE GET THEIR AND ITEM ARE NOT THEIR. SOME ARE ITEMS THAT STORE NOLONGER HANDELS, TAT IS ALWAYS A PAIN WHEN DRIVING 20 MILES EACH WAY. PHONE IS HARD TO REACH EMPLOY TO CHECK IF PARTS ARE THEIR.

AS A DISABLED VET I WOULD NOW RECOMEND ANY OF THE FOUR OTHER LUMBER YARDS IN TOWN

Staff is friendly and seem much more "eager" to help / accommodate customers than comparable stores. (Don't have to run down and tackle an associate to get help!) Service Desk is responsive and has a great "Let's get to the bottom of this" attitude!

Today was a great experience! Usually we can’t find employees in each section. We loved today having help when needed!

This store is the cleanest Home Depot we've ever been to. The staff overall was very helpful and came up to ask how they can help us. They are pretty well stocked. Excellent experience.

Want to say sorry for my last review, your Moses Lake store made thing's right and I am happy with that thank you, The people were friendly and made the carpet mistake right so my hat's off to your store and crew. Thank you again and again sorry about the first review

The store has excellent prices and a great selection. I live closer to another home improvement store, but prices and selection have me going across town every single time. The workers are friendly and the store is always clean.

Great store to shop, and they are always friendly/helpful.

I love my Home Depot--I was there at the Grand Opening. Won a t-shirt. But everybody has a bad day now and then, and yesterday was yours. Great experience up until the time I stood waiting to check out, then everything fell apart. At that time, I was unaware of the error in cutting my shelves--one was an inch too long, one was an inch too short. Didn't realize that until I started putting it together. I was--and am--NOT happy. But I made it work--sorta. Next time, I'm going to suggest measuring three times.... A note about the kid who loaded my purchases into my car. Big kid--didn't get his name. Surly or sick? I don't know, but please check on him.

Store was immaculately clean and staff very notably pleasant friendly and helpful (Maria and Estela in customer service)

I had to return some drywall to homedepot. So I took it to the lumber side (Lowe’s usually handles my returns at lumber) but they said I had to wheel my large drywalls across the store to customer service to do my return in which I was waiting in line for over 10 minutes to do a simple return that apparently only one cashier in customer service could do out of all the employees they had working in the store. It was very frustrating seeing employees who I know could’ve taken my return just standing around and talking behind the counters.

The associate Kat in the appliance dept was super helpful and found a solution that fit my needs.