Reviews for NE Washington Dc #2583

all of our team tries to avoid picking up materials in this location, subs would rather cross the bridge. Severe lack of customer service

This is a great Home Depot with knowledgeable employees

They made me check myself out they had no bags and they had no employees in sight till you got to the self checkout and they were less than helpful

Our microwave failed and needed a new one and the young lady at the appliance was very helpful to get me what i needed

Sometimes items in the store showing up in inventory aren't in stock, which for me usually means finding another nearby HD.

Was short changed $10 for return, employee refused to rectify it even though she handed me $73 and the return receipt was for $83. Additionally when trying to make a Purchase and item didn’t have a sku on it, when I asked for assistance I was yelled at by all employees at the self check out.

Trash trash everywhere on the outside

I do not want to generalize my encounter with one employee at the customer services return section of Home Depot. I went to her and her attitude at the beginning shows she was not going to attend to me. At the end of the day she declined my returns claiming that Home Depot has changed their policy and procedures to returns. I did not want to request for the manager because she has already spoilt my mood and I needed to leave for my mental health.

I really would like to see Home Depot employees who are more familiar with the store's products, and their locations. Also alternative product solutions.

This Home Depot's location is very convenient for me because I always pass it when I am out and about. But it is still an inconvenience when what you need is out of stock or low in stock if you want to buy multiple products.

On my visit to Home Depot on Monday June 30, 2025, I came across Ericka Barber. I want to put it on record that she greeted me with warmth, helped me not only in finding the right product that i needed but also helped me in setting up my account. I was so impressed by her professionalism and dedication and thank Home Depot team formally for being a group of such a great professionals. I can confidently say that employees like Ericka Barbar are setting a great example of best practices in customer care services for their colleagues and the new comers in this this arena.

Nico777 and Dulan were very helpful carrying heavy items I purchased to my car.

Plenty of staff so there’s never a long wait in line. Great selection of merchandise. The most helpful and knowledgeable staff. The location is bright and open so the plants get the most beautiful sunlight to grow nice and vibrant!!!

The store staff could use some more customer service and be a little more helpful to the customers who are not sure about what they are looking for or doing the pro staff is wonderful have been to them when the store staff is not helpful

I had an overcharge of -$6, the manager wouldn't come out to address my issue. He relayed a message for me to take my receipt back to the store where I made my purchase. Poor Management & Customer Service

Run in and out quickly

I have great shopping experiences at the Rhode Island Avenue NE Home Depot. Had a couple of not so great experiences with an store employee or two, over the past years, but other than that, great store, products, clean and well maintained.

None, none, none none.

I thought the customer service was good. They didn’t have the doors I needed but the employee tried to help

By far the Road Island Home Depot has the worst and most unfriendly cashiers, well unless you buy small items and can go to self checkout, at least there they are helpful.

Kiara in the paint department was such a Great Help with assisting me with all of my needs for my projects. She always goes above & beyond to assist myself and other customers. Sales associates like this make me always shop at this location. Hats off to Ms Kiara B!✨

Jackie is an absolute gem. I am truly grateful for her knowledge, patient and overall great customer service. I hadn't a clue on purchasing a refrigerator. She greeted me with a smile and jumped right in and assisted me. I purchase the fridge that was delivered 2 days later. Thank you Ms. Jackie. You rock. I hope your foot is getting better :)

Bougth more tools Also more materiales for my project I found doors that I didn’t see them anywhere

I was really surprised when an associate asked if I needed help. I did and she was very knowledgeable about what I was looking for. I was very pleased. Thank you for the change because I was not feeling valued before this change.

Good selection of products and knowledgeable staff. The appliance staff have great customer service skills.

Impossible to get help in this store. Maybe 2 employees working the entire floor.

Had major problems with delivery

I got what I needed and the help I needed.

Staff is always friendly and knowledgeable

inventory and personnel has lost its luster