Reviews for Natick #2669

I’m a senior with a bad back. I needed help but there was no personnel around to provide assistance. This is often the case

I am retired but have been doing extensive remodeling at the homes of both my son and my daughter. I shop at Natick Home Depot 2 or 3 times a week and am always impressed with the personnel who work there. I don’t have a need to deal with Customer Service very often, but on the few occasions that I need help they are always polite and efficient.

I think HD is responsible for a huge amount of trash and debris that blows and flows from its stockpiles and customers. The backside, adjacent to RailTrail is overflowing with stuff that generates plastic and packaging and it blows into the public properties. HD = Bad neighbors only concerned about their cash flow.

Management is fantastic. New manager seems to know all the employees names without looking at their apron. Bill in appliances was sooo helpful in facilitating the purchase of a washer. Store is very clean. Parking lot needs a little more attention regarding litter

The store is very well stocked and I look forward to shopping here when I come to Wayland

Consistently good service. Easy on line ordering too.

A recent interaction at the garden center has turned me off from shopping there. A manager who was called over to help with a question was so shockingly dismissive and rude that I will be taking my business elsewhere.

I purchased a mower in store for delivery. Took time off from work to prepare and receive it, only to then find out that it was cancelled because I proactively checked the order status online. No one called me or reached out to me in any way. I called to see what the deal was and what could be done to help remedy the situation and they said that I was out of luck and there was nothing they could do to accommodate.

Trying to get refund was total nightmare spent 2 hrs with Brandon who left me alone while he put the phone on speaker told me to answer when someone answers he never returned I had to keep telling that person he will return but never did , I eventually left when I asked someone to page him still no return i spoke to another mgr , I then left came back next night Peggy I spoke to got me my refund within 15 minutes I'm so upset on customer service I emailed store mgr twice email returned back telling me no response unbelievable after working all day and wasting my time for 2hrs for nothing very embarrassing standing their as other customers seen my frustration oh yes when i1st came in Employee did not want to do my return then 2 of them were bargaining on who will do it wow insane !!!!!!!!!!

Awesome employee and very helpful, they go out of their way to help you.

I've been going there for decade's and it's like Disney Land for Grown Up's

This branch has wonderful staff. Ernest and Nina were very helpful and pleasant. She took time to explain the difference between the different patio furniture that we were interested. Looking up if they had different colors. When it was time to buy Ernest came and brought down the table we wanted from display since it was the only one left. He was very kind and pleasant. He checked if the table was sturdy and ensured it didn’t have any scratches. They both really helped us.

I recently had the pleasure of working with Tom Gallagher at Home Depot, and I must say that his exceptional customer service and product knowledge exceeded my expectations! Tom took the time to understand my needs and helped me choose the perfect product for my project. His patience, expertise, and friendly demeanor made the entire experience a delight. I highly recommend Tom and Home Depot to anyone seeking top-notch assistance and products.

We buy all of our cleaning products, hardware, house plants, organizational, LOTS of bird seed and holiday items at this store. In the spring, we will be buying annuals and perennials as well as grass seed, potting soil and deer/rabbit repellant products. This store has an exceptional garden department.

Sherri was very nice and went out of her way to help me

Jonathan of the Electrical dept is a 5 star employee...so helpful, knowledgeable and nice. Fernando of the Plumbing dept is also a 5 star employee...very customer focused, knowledgeable and friendly. I prefer Home Depot over its competitors...its well run, more/nicer product options. A well run company.

I repeatedly asked staff for assistance, and although I encountered 2-fasteners & rotary tools staff, and something like 4-different customer service staff, most were unhelpful, or seemed to.interrupt my transaction, or told me to look in the aisle.myself. Customer service at the customer service desk seemed particularly uninterested in obtaining information for me via computers. The floor staff were more.helpful, but also seemed unfamiliar with how to locate what items I was looking for by computer, although they seemed to be carrying hand computers.

Sherri at the Natick Store is a shining example of how an associate should be. She was of great help and I applaud her.

Fred in Plumbing gave me outstanding help with my plumbing problem.

Hector was really nice and knowledgeable. There was no wait for the lines and the store was really organized and easy to navigate

The clerk in the paint department was very knowledgeable and extremely helpful. He made my visit a pleasure and quick.

Employees strive to help.

Got what I wanted and needed, quickly. Good experience

I intended to make a large purchase utilizing a new credit card promotion. When I went to use it, the card declined. I made the purchase on another card. The next day I returned and three staff members worked to reverse and charge bill new credit card saving me hundreds of dollars. Well worth working or should I say partnering with The Home Depot.

i bought a shower kit and the employees were veryhelpful

I ordered a glass shower door set. When I received the set I found the glass panel and a plastic part were damaged. I contacted Michelle at customer service desk. She reorder the door panel and arranged the delivery. She is just great, very proactive and very nice!

HOME RUN, HD! Your cashier Michelle was kind and went out of her way to ensure a positive experience. Congrats on hiring Michelle!

This is a great location with very helpful and great employees. Love shopping at Home Depot

Home Depot uses 1-800 Water Heater to promote same day water heater replacement they don't, also they promote a set price for the entire water heater replacement except for the fee for the town permit, this also does not happen, I was charged more than what was quoted

A staff member named hector was so helpful and so kind! he was welcoming and comprised with us so that we were satisfied with our purchase!