#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(508)647-9401

Rental Center

(508)647-9400

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

339 Speen St

Natick, MA 01760

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Customer Store Reviews

  • 4.5 out of 396 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (396)
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Showing 1-30 of 396 reviews
No personnel around to offer assistance
I’m a senior with a bad back. I needed help but there was no personnel around to provide assistance. This is often the case
by
    Wonderful personnel at this store
    I am retired but have been doing extensive remodeling at the homes of both my son and my daughter. I shop at Natick Home Depot 2 or 3 times a week and am always impressed with the personnel who work there. I don’t have a need to deal with Customer Service very often, but on the few occasions that I need help they are always polite and efficient.
    by
      • Recommended
      Clean up the environment!
      I think HD is responsible for a huge amount of trash and debris that blows and flows from its stockpiles and customers. The backside, adjacent to RailTrail is overflowing with stuff that generates plastic and packaging and it blows into the public properties. HD = Bad neighbors only concerned about their cash flow.
      by
        Great customer service
        Management is fantastic. New manager seems to know all the employees names without looking at their apron. Bill in appliances was sooo helpful in facilitating the purchase of a washer. Store is very clean. Parking lot needs a little more attention regarding litter
        by
          • Recommended
          Great Store
          The store is very well stocked and I look forward to shopping here when I come to Wayland
          by
            • Recommended
            Helpful, friendly employees
            Consistently good service. Easy on line ordering too.
            by
              • Recommended
              Customer Service At Its Worst
              A recent interaction at the garden center has turned me off from shopping there. A manager who was called over to help with a question was so shockingly dismissive and rude that I will be taking my business elsewhere.
              by
                Make mistakes and then unwilling to support their customers
                I purchased a mower in store for delivery. Took time off from work to prepare and receive it, only to then find out that it was cancelled because I proactively checked the order status online. No one called me or reached out to me in any way. I called to see what the deal was and what could be done to help remedy the situation and they said that I was out of luck and there was nothing they could do to accommodate.
                by
                  Customer service
                  Trying to get refund was total nightmare spent 2 hrs with Brandon who left me alone while he put the phone on speaker told me to answer when someone answers he never returned I had to keep telling that person he will return but never did , I eventually left when I asked someone to page him still no return i spoke to another mgr , I then left came back next night Peggy I spoke to got me my refund within 15 minutes I'm so upset on customer service I emailed store mgr twice email returned back telling me no response unbelievable after working all day and wasting my time for 2hrs for nothing very embarrassing standing their as other customers seen my frustration oh yes when i1st came in Employee did not want to do my return then 2 of them were bargaining on who will do it wow insane !!!!!!!!!!
                  by
                    1 found this review helpful
                    Great location
                    Awesome employee and very helpful, they go out of their way to help you.
                    by
                      • Recommended
                      Plenty of help available
                      I've been going there for decade's and it's like Disney Land for Grown Up's
                      by
                        • Recommended
                        Helpful staff
                        This branch has wonderful staff. Ernest and Nina were very helpful and pleasant. She took time to explain the difference between the different patio furniture that we were interested. Looking up if they had different colors. When it was time to buy Ernest came and brought down the table we wanted from display since it was the only one left. He was very kind and pleasant. He checked if the table was sturdy and ensured it didn’t have any scratches. They both really helped us.
                        by
                          • Recommended
                          Exceeded my expectations!
                          I recently had the pleasure of working with Tom Gallagher at Home Depot, and I must say that his exceptional customer service and product knowledge exceeded my expectations! Tom took the time to understand my needs and helped me choose the perfect product for my project. His patience, expertise, and friendly demeanor made the entire experience a delight. I highly recommend Tom and Home Depot to anyone seeking top-notch assistance and products.
                          by
                            • Recommended
                            Great store!
                            We buy all of our cleaning products, hardware, house plants, organizational, LOTS of bird seed and holiday items at this store. In the spring, we will be buying annuals and perennials as well as grass seed, potting soil and deer/rabbit repellant products. This store has an exceptional garden department.
                            by
                              • Recommended
                              Staff
                              Sherri was very nice and went out of her way to help me
                              by
                                • Recommended
                                Fantastic Customer Service: Esp. Electrical & Plumbing Depts!!
                                Jonathan of the Electrical dept is a 5 star employee...so helpful, knowledgeable and nice. Fernando of the Plumbing dept is also a 5 star employee...very customer focused, knowledgeable and friendly. I prefer Home Depot over its competitors...its well run, more/nicer product options. A well run company.
                                by
                                  • Recommended
                                  Really poor attitudes from floor staff and customer-service on 23 Nov 11 & 12
                                  I repeatedly asked staff for assistance, and although I encountered 2-fasteners & rotary tools staff, and something like 4-different customer service staff, most were unhelpful, or seemed to.interrupt my transaction, or told me to look in the aisle.myself. Customer service at the customer service desk seemed particularly uninterested in obtaining information for me via computers. The floor staff were more.helpful, but also seemed unfamiliar with how to locate what items I was looking for by computer, although they seemed to be carrying hand computers.
                                  by
                                    Good Associate
                                    Sherri at the Natick Store is a shining example of how an associate should be. She was of great help and I applaud her.
                                    by
                                      • Recommended
                                      Great help from Fred in Plumbing
                                      Fred in Plumbing gave me outstanding help with my plumbing problem.
                                      by
                                        • Recommended
                                        Really helpful staff
                                        Hector was really nice and knowledgeable. There was no wait for the lines and the store was really organized and easy to navigate
                                        by
                                          • Recommended
                                          well stocked paint supplies
                                          The clerk in the paint department was very knowledgeable and extremely helpful. He made my visit a pleasure and quick.
                                          by
                                            • Recommended
                                            Natick Store
                                            Employees strive to help.
                                            by
                                              • Recommended
                                              Employees knowledgeable about products and where to find them.
                                              Got what I wanted and needed, quickly. Good experience
                                              by
                                                • Recommended
                                                Superior Service
                                                I intended to make a large purchase utilizing a new credit card promotion. When I went to use it, the card declined. I made the purchase on another card. The next day I returned and three staff members worked to reverse and charge bill new credit card saving me hundreds of dollars. Well worth working or should I say partnering with The Home Depot.
                                                by
                                                  • Recommended
                                                  great staff
                                                  i bought a shower kit and the employees were veryhelpful
                                                  by
                                                    • Recommended
                                                    Great customer service
                                                    I ordered a glass shower door set. When I received the set I found the glass panel and a plastic part were damaged. I contacted Michelle at customer service desk. She reorder the door panel and arranged the delivery. She is just great, very proactive and very nice!
                                                    by
                                                      • Recommended
                                                      Cashiers, Natick, MA store
                                                      HOME RUN, HD! Your cashier Michelle was kind and went out of her way to ensure a positive experience. Congrats on hiring Michelle!
                                                      by
                                                        • Recommended
                                                        Great experience
                                                        This is a great location with very helpful and great employees. Love shopping at Home Depot
                                                        by
                                                          • Recommended
                                                          1-800-Water Heater False Service
                                                          Home Depot uses 1-800 Water Heater to promote same day water heater replacement they don't, also they promote a set price for the entire water heater replacement except for the fee for the town permit, this also does not happen, I was charged more than what was quoted
                                                          by
                                                            great staff!
                                                            A staff member named hector was so helpful and so kind! he was welcoming and comprised with us so that we were satisfied with our purchase!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 396 reviews

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