Waltham #2674

Linda , in large appliances , did a wonderful job helping us find the right fridge.

I want to recognize and thank Renata for her exemplary service and for going above and beyond in selecting and ordering appliances for my son’s new condo. My son is a 3rd resident doctor in Long Island hospital and working 6 days a week 14 hours a day and has no time. He got engaged so bought a condo that needed a new kitchen and flooring and his current lease is ending on July 30, 2021. The cabinets are being custom made and will be installed July 12. I am his dad, living in Boston, helping him out and spent 2 weeks online trying to buy appliances and washer and dryer to be installed before end of July and had no luck as everything was back ordered till Aug/Sept. I am a loyal customer of Home Depot and so I went to the Waltham store on Wednesday July 7 evening and was so blessed to have met Renata. I got there late at 9:30pm and store closed at 10pm but in that 30 minutes, Renata got all my specifications and choices and delivery information etc and said she would work on it on Thursday when she got in at 1pm for her shift. She said she would call me by 3pm to give me an update. I was impressed then by the level of detail Renata captures and her grace and patience. I was blown away by Renata when she called me at 3 and had packaged all 6 appliances to meet all my needs with a delivery date of July 19 – exactly what I wanted. When I got to the store at 6 pm, I was so impressed that Renata had got all the details of delivery, my contractor’s information, matched the specifications and created a printout of all the documents and packaged it professionally in a portfolio. This exceeded all expectations and exemplified the level of customer service unparalleled to what I have ever experienced. Unfortunately my contractor called me to say that the fridge dimensions had to be counter depth and only 30 inches wide to fit the custom cabinets. Renata was so polite and calm and said the system requires her to delete the entire order and that I could go home and rest while she searches for a fridge to meet the specifications and delivery date. I decided to wait as I wanted to pay. Home Depot unfortunately, to our surprise, does not have a fridge that is cabinet depth and 30 inches wide. This also resulted in me not getting the full promotion and discounts. Renata again went above and beyond and discussed the situation with her manager, Paul M. who was equally kind and understanding and provided some additional discount. I do hope if Renata is able to find the fridge that meets the specifications that you will provide me the discount I lost out on Renata, is truly amazing professional and takes complete ownership and coordinates every step, is so proactive, and goes way out of her way to make sure customers’ needs are met. Renata is also truly an amazing person and provides white glove concierge services. Renata quickly earned my trust and became my trusted advisor, provided me peace of mind, has highest integrity, is courteous and respects all, proactively provides every detail of information, manages expectations, and serves others unconditionally. I am honored to have met Renata and will refer her to all my friends. Please let me know what more we can do to ensure Renata gets recognized and rewarded for going above and beyond. Thank You

I went there for a piece of wood for my sliding door. I ran into Dave and he was very nice and told me to go to isle #24. I ran into Mike and he listened to what I wanted, took me to the showroom sliding door area, measured and cut the wood for me. Mike was competent, professional and friendly. Thanks Mike.

Invariably employees are friendly,knowledgeable, helpful and professional.

Home Depot Waltham has the products that you need. The employees are friendly and helpful.

Called ahead to either buy a product or have it put aside for same day pick up. Not possible. Had to call national customer service and they gave wrong informaiton. Too big of a store to care for the regular average household head. This pplace is just good for big contractors or bulders, not for regular people, no good service, they do not care. Visit and support your local stores where they at least try to care for your needs and your small business

I have shopped this store for many years. Many great employees and I feel bad for them. My two recent experiences have me wanting to travel the extra several miles to Watertown. First, 3 nights ago, went to store for two pieces of plywood. Got them and went to back for one cut. Could not find anyone. Eventually found fasteners guy who said we would send someone. Waited, not sure how long, but to long. Found someone coming out of employee area near lumber, he says no on on that can cut wood. Went to front and purchased. Found manager and was told by the mgr he was the only one on that could do the cut and he was on his way (this was seriously like 20 minutes after I started looking for help). I said I didn't have any more time and had to leave, I was not rude to him but clearly was not all smiles. No apology, nothing. While I was speaking to that mgr I explained that a week ago or so I had come in for 16 pressure treated 2x4s. When I got in the store there were 2 or so in the bay. Got I guy, who was trying to be helpful, but he said none in store, delivery just arrived, hold on for about 45 minutes and I could get them. I got on the phone while waiting, 15 - 20 minutes into waiting, pacing the aisle, I look up and there is a whole stack of what I need on top tier of the bay. I point it out and sure enough was correct. I explained this to the mgr that night, after i had explained the wait for the plywood, said they need to do a better job,but again he seemed to care less (or maybe just has no idea what he is suppose to do as a mgr). I am sure my write up won't effect sales because of the convenient location but with that type of service I am sure they are losing customers, like me.

Very helpful staff, and curb-side pickup works just great: never a long wait.