Phill the store manager knows nothing about customer service. His employee entered a coupon the wrong way. Instead of entering it so that the discount amount got prorated across the entire order she entered the discount against 1 item, the item I wanted to return. Phill tried to penalize me when I tried to return the item. Instead of refunding my money to my credit card, he wanted to give me back $4.97 on the CC and then issue me a store credit for $20.00. I did not want a store credit, I don't need anything else at HomeDepot and I am sure I would lose the card. So I told him NO I wanted my money back. He said procedurally there was nothing he could do about it, when it was his employee that did not follow procedure. He told me to call the 800 number it was a good number and they would take good care of me. I said to his face, are you kidding me.. I am hear in front of you right now with the item, I want my money back I don't want to call an 800 number when I get home, what is wrong with you? You are the store manager and you can't override a computer for $24.97 and he said no, it will cause and audit. What is wrong with this guy...
After 30 minutes of total time a few of Phill's employees came to the rescue (one was Josh and I did not catch the other two woman who helped, but than you both) and came up with a creative way to get my my $24.97 back. However when the employee's came over Phill turned his back to so that he was between his employees and I and said that he did not want to issue the refund to me. I heard that and went nuts.. started raising my voice saying there is a way to get my money back after-all and you don't want to do that. What kind of customer service is this.
In the end I got my money back and not on my credit card, I actually got it in cash..
Phill you should be embarrassed the way you handled this situation. The Home Depot is known for customer service and you failed buddy.. I really can't think why I ever go back to a Home Depot again.. you ruined it.. its a shame such a simple thing could have been solved if you just owned the problem.