Reviews for North Aurora #1551

My partner and I went in to get a new lawnmower and were were immediately offered assistance by two associates; Jorge V. and Tony. They took their time to understand our needs and gave us a great and more importantly an honest recommendation. Jorge V. gave us an extra discount on an upgraded model when the one we selected was out of stock. They even took our new mower to the register for us to ensure that we received an amazing costumer experience. Thank you Jorge V. and Tony, because you made life long customers out of us.

There are very friendly people that work at this store and they're very willing to help, BUT my husband often sends me in with a list of things to buy. There are times when I need to call him to double check a product or ask a question. There is no cell service in this store, so I often have to leave my cart at the front of the store and walk out into the parking lot to call him. This is hugely frustrating. As a side note, I use Verizon, which provides great cell service everywhere else I go. Other than that annoyance, the associates recognize my husband and I when we walk in the door and always ask how our remodel is going, which is fantastic customer service in my book!

The store associate was very helpful. I didn't need assistance but he still explained some of the products and recommended certain products over others.

Store layout is set up very well. Each department is easy to find items & there is always a store employee ready to help

Had a wonderful experience. Mark from kitchen and Plumbing was so helpful and informed. I would recommend anyone to this store!!!

The store was clean and very organized. The associates were courteous. It was easy to locate my items

I was able to find my product, the assoicates once contacted was very helpful

I HAD AN EASY TIME FINDING WHAT I NEEDED, AND ALSO FOUND HELP WHEN I NEEDED IT.

The Associates were helpful especially Mike in Lumber

I was provided a quote and verbally told it was good until June 28th. I was at the store June 17th, the printed quote said good until June 18th and still they would not honor the pricing. Assistant Manager very unwilling to help, stay away from this store, two open checkouts cluttered aisles.

Ganzalo, went way out of his way to help me find the wood that i needed. he not only told me were it was, he took me to it and retrieved it by digging thru all that was in front of the wood to get me the pieces that I needed. once he found them, he loaded them into my truck. The times that I've gone to your store, and I go there allot! I get employees that just tell me where to go, and most of the time their wrong. Or I get no help! Mr. Ganzalo went above and beyond what was expected!! This young man cares!!!! Please let him know that we as consumers really appreciate what he does. His is truly an assest to your company!! who ever hired him must truly know his/her business. What a great young man. He will go far under your employment. I'm going back again in 2 days. Hope to see him soon and doing business with your company as much as possible!

GREAT EXPERIENCE.......GREAT PLACE TO SHOP .........

I was so happy with this store.Everyone was willing to stop what they were doing to help me.Very friendly and very smart about all the products.The store was very clean and everything in place.If i had the day off i would have stayed there all day.Great place.

Julia is amazing, we look for her every time it is time for checkout. Thank you, Julia!,,

This store was well stocked and always someone available to assist no matter day or time. We have never had an issue here and is one of the best Home Depots around!

Go to this store if you want great customer assistance !

I asked an associate to page someone to cut some boards for me. I was told that someone would be right there. I asked three different associates to page someone to cut the boards for me. After waiting 20 minutes, I left the store and went to Lowes Hardware Store where I received prompt and courteous attention.

I needed to buy exterier house paint and went to this store during the lunch hour on a Wednesday. There was one gal working paint. She was running her tail off, back and forth, and doing an amazing job taking care of the 4 or 5 so customers all waiting for assistance. All the customers commented on what a great job she was doing. I couldn't read her name as it had faded off her apron - but KUDOS to her. Watching her speed, and attention to detail when so many eyes were on her was impressive. She made the wait much easier when you see how hard she was working. I hope she is there next time I need paint!

The associates were helpful and even helped me load the items purchased into my pickup truck.

I enjoyed buying my flowers here. The variety and quality met my standards.

During my purchase, I had a wonderful experience with Gabby@ Service Desk & Melanie Denney Flooring specialist. They were very helpful and friendly, able to provide multi-task without frustration. The store was extremely cold, but they were working very hard to help the customers.

I was surprised and very pleased at the speed and efficiency of the Employee who assisted me and the minimum information she needed to complete the transaction so I could return to the job She spoke fluent English and was well versed in the return policies of your company If I needed another employee, I would have offered her a job Thanks for hiring her

I always get great service at the home Depot on 32nd and Tower Road

Hilary on MET , Lori, Natalin, Danielle in service and Don in paint are the mold of which you should keep hiring! They make my shopping experience so much better..thank you. ANGELO

Needed to get assistance from a store associate. Several passed right by us but did not ask if we needed help and, when asked, stated they could not help as they were otherwise occupied. Went looking for assistance (in the lighting area) and was approached by a vendor who said he could not help but wanted to know if we wanted to sign up to have our kitchen cabinets evaluated for potential improvement. Really?! LoL! When I advised no he left with no offer to help find an associate who could assist us. Horrible customer service. We left the store without making a purchase because we could not get the help needed to find what we were looking for. I would not return to this store as there is no concern for their customers.

It's a cool store close to where I live! I like shopping there because it seems to have everything I need! I had to order my flywheel key online...and waited like a week and half for such a tiny little piece, but I like the store. It's nice and clean!

Staff is very helpful and awesome!!! They even told me about competitors for items they didn't carry.

I've always loved home depot, but this was one of my best visits yet!!!!

I was immediately asked if I could be helped and I needed it. The associate knew where to find what I was looking for . The person checking was helpful and fast. The store was very crowded and yet she remained cheerful as she spoke with me about my planting project!

Store was clean. Associates were all helpful and know all the info to all the products.