Olathe #2201

I purchased a new, already assembled Husky workbench today. I transported it to my residence and didn't even make it out of the bed of the truck before one of the casters fell apart. Frustrating as I have a very important project to complete and the workbench was a part of its success. I called the store and discussed options with the manager, Jeff. HIs advice was to just bring it back and a refund would be provided. He sounded distracted and impersonal on the phone during our brief conversation. When I made it back to the store, I explained the events to Jeff and showed him the broken caster. His provided options were that they would refund the purchase or they could look to see if they could find a replacement caster that may or may not match. I thought and expressed that I would accept four replacement casters so that they would match and prevent any additional failures of the other three. He said he would be willing to give one replacement, but would not agree to finding a matching set as it would cost "him" over $100..... I feel not flexing to provide a customer with adequate replacement parts on a product line, Husky Brand owned by Home Depot, that were faulty is so frustrating. I spent my evening purchasing and transporting this defective product back and forth. No consideration was given to my time and effort as providing a matching set of replacement casters was a stretch for the bottom line of this store. He didn't even offer to find a replacement product at another local store! I felt Jeff's lack of creativity in addressing product defects was poor customer service at best. I actually would have accepted a simple markdown on an upgraded workbench from Milwaukee as a fair compensation. The upgrade would have been an additional $300 in sales for the store....but no effort was given to recognize and find resolution to the matters. A simple refund was the easy solution to make the problem go away. The result, I will not return as a customer to Home Depot. I was a long time shopper and previous associate. Very frustrated and disappointed with my experience. Blue Store here I come!

Was shopping for refrigerator. Appliance Specialist Joel Birchard was very helpful, kind, and so thorough explaining features and cost.

I never SERVE LIKE THAT before the Miss "JUDY" serve me. right on top of my desire. I was not accepting that kind of service but becuase the way she treat I bought the item the one I was looking for long time and honestly I wasn't ready to buy today either but good attitude toward me convince me to buy right way. Thank you JUDY I'll surely see you soon for something else. 5 star service.

Like to recommend anyone needing an appliance in Olathe, Kansas area, talk to Rick Cheek. A nice knowledgeable team member! Helpful!

My wife and I bought a range and microwave from Joel in Appliances. He was very helpful and went above and beyond to guide us through the buying process. We will definitely be back because of this level of service.

Very friendly and helpful staff work here. It's a bit dirty and there's lots of birds in the garden area, and they had limited stock on some items. Overall, this is my number one choice compared to others stores.

The leadership at this store is amazing and will take care and stand behind the products they sell.

Bought 25 rolls of grass sod. When I got home 8 of the rolls that were on the bottom were in very bad condition. All the other rolls were in good shape Store Manager Jeff went over and above to make it right Thank you Jeff

Went to store for great price on mulch and what a bonus when I learned there was a drive thru for mulch and Lawrence helped and he had such a great attitude! Thank you Lawrence!

I come here multiple times a week. As a new Homeowner I love having this Home Depot near by! The staffbie friendly and helpful. I am always impressed with the kindness the workers show me.