Olathe #2201

First up is a cashier named Juanita. She was great! Friendly, helpful- the kind of gal you'd wish were present throughout the store. Unfortunately there was only one Juanita. The rest of the trip was troubling. I went looking for items which the website stated may be in stock, and a couple items which supposedly were in stock for my fireplace. I was unable to find any place designated for fireplace accessories, though I found some items by the grills. I couldn't find any of the items I came looking for. I ended up purchasing an alternative, which Juanita endorsed as a good choice. Home Depot has truly become a "find-it-yourself-while-you-do-it-yourself" kind of place. Employees are either busy with a customer or walking with their head down looking at the floor- not looking for someone with a need. I'm sure part of it is profit-driven. Fewer associates = less expense. The rest lies directly on the store manager and his/ her ability to train the associates to be helpful. It wears thin, and I don't shop this store unless I have to because it's a particular problem at this store. Though to be fair this is a corporate-wide problem. Shawnee is nearly as bad, but there are fewer customers there, so the scaled back staffing isn't as much of a problem.

The store was very clean, and the cashiers were very friendly.

Great store, and staff helped me find what I needed, and then helped me at checkout when I had some issues. Great place and it seems like I go there regularly.

We stopped in to look for carpeting for 2 bedrooms. Tatiana was the person to help us. She was very helpful, she took her time helping us and in explaining the different carpets and warranties. After our measurement, she followed up with a phone call with the information and helped us complete our purchase. She was like our own personal sales person! So nice and helpful! I would look for her again with any of my flooring needs. Now we hope the install and the new carpet are as impressive as the in-store experience we had!

The store was very busy, but had plenty of help. They answered my questions. They seemed to be well trained. I don’t get up to that store very often, but when I do I away leave with what needed. Very clean store. The worker I ask for help locating the item I was looking for was very friendly and helpful. A very well run Home Depot.

The customer service is amazing! Maggie, Jeffrey, & Larry went above and beyond to help me with an online order issue! Have always had good experiences at 119th & Strang Line Home Depot!

The staff at this Home Depot are the friendliest from the moment you walk in the door. Everyone is welcoming and smiling even with their masks! They truly desire to assist and help each customer have the best shopping experience possible.

We all know 2020 has kind of been a bite in the shorts so I’m taking a minute to share a small thing that was pretty huge to me last night. So, here’s my shout out to The Home Depot. My daughter and I had a long evening trying to match a can of paint. After a visit to 2 of other places, we ended up there at nearly 8 pm....with our almost empty can of paint (and yup the color formula was hidden under said paint color). The 2 men in the paint department literally said “we WILL match this”. Not, oh sorry, we don’t carry that brand, or color.....just a can-do, we’ll help you attitude. Not only did they match it, they let my 9YO do the mixing. They explained the process, answered all her questions, let her put the formula in, push the buttons, shake it up, dry it....the whole thing. It may not seem like much, but they took the time. They didn’t have to, but they did. She was sooooo excited that she mixed my paint. It’s these little things that make me remember there is good around us. Even in a “big box” retailer where you may not expect it. Kudos The Home Depot. Nailed it!