#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(443)572-7184

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

66 Mountain Rd

Glen Burnie, MD 21060

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 547 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (547)
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Showing 1-30 of 547 reviews
The store was fully stocked, neat, & clean. We were greeted & asked for help several different ti...
The store was fully stocked, neat, & clean. We were greeted & asked for help several different times. Shawna was an awesome cashier. She went above & beyond and displayed great customer service.
by
  • Verified Purchase
  • Recommended
Store is clean, employees are helpful, friendly and knowledgeable. As a Contractor, material acqu...
Store is clean, employees are helpful, friendly and knowledgeable. As a Contractor, material acquisition is obviously paramount. I have a Rep named Mariana, who is nothing short of stellar! She has consistently provided me with the support needed to keep my business flowing seamlessly and ensure my steadfast loyalty. Customer service is dying in many arenas, however, an exception is found here, in a young lady who is knowledgeable, courteous, kind and devoted to ensuring the level of service I desire and expect from a world class operation. Job well done.
by
  • Verified Purchase
  • Recommended
NEW STAFF, NEW PROTOCOL, VERY ORGANIZED STORE, QUICK CHECK OUT LOW PRICES!!
NEW STAFF, NEW PROTOCOL, VERY ORGANIZED STORE, QUICK CHECK OUT LOW PRICES!!
by
  • Verified Purchase
  • Recommended
Call here if you have a day to wait on hold. Lol. It's the principal at this point 45 min. and co...
Call here if you have a day to wait on hold. Lol. It's the principal at this point 45 min. and counting! I'M STILL ON HOOOOOOOOOOOOLD!
by
  • Verified Purchase
  • Recommended
The store is always busy, and sometimes the aisles are hard to get around because seasonal mercha...
The store is always busy, and sometimes the aisles are hard to get around because seasonal merchandise is always being displayed. Supplies are usually very good.
by
  • Verified Purchase
  • Recommended
The attendants are very friendly and do everything to get your satisfaction
The attendants are very friendly and do everything to get your satisfaction
by
  • Verified Purchase
  • Recommended
A number of times I enter the store, looking for certain items I needed to finish my project, the...
A number of times I enter the store, looking for certain items I needed to finish my project, the shelves were depleted and I had to drive to another Home Depot. The web site showed items were available at that store, when I got their they were gone????
by
  • Verified Purchase
  • Recommended
Alan in the plumbing department was phenomenal. He clearly knows his department and was able to a...
Alan in the plumbing department was phenomenal. He clearly knows his department and was able to assist multiple customers in a very short period of time. I had no idea what I needed for my show drain. I brought in a yucky part to match against the merchandize and Alan was not hesitant to assist me. He was not grossed out about the yucky part and he gave me several options to remedy my issue with my shower drain. He even showed me a product that would help not only my drains, but my toilet too.
by
  • Verified Purchase
  • Recommended
Clean, well organized, and aisles are easily navigable. Staff is courteous and professionally.
Clean, well organized, and aisles are easily navigable. Staff is courteous and professionally.
by
  • Verified Purchase
  • Recommended
Customer service is great
Customer service is great
by
  • Verified Purchase
  • Recommended
The manager jerry smith and cashier nicholas were extremely unhelpful even though nick was in the...
The manager jerry smith and cashier nicholas were extremely unhelpful even though nick was in the wrong they didn't do anything to remedy my situation. This incident cost me more than you know.
by
  • Verified Purchase
The store has pretty much everything for it not being the largest Home Depot in the county. I wi...
The store has pretty much everything for it not being the largest Home Depot in the county. I will occasionally go to the Glen Burnie location if something is out of stock. Employees regularly offer you assistance. I happily noticed their success in being an equal opportunity employer.
by
  • Verified Purchase
  • Recommended
My cashier Kendra was very nice, and friendly. Also, she was able to give me a lot of information...
My cashier Kendra was very nice, and friendly. Also, she was able to give me a lot of information of the item I was purchasing that I was unsure about at first, but she was very helpful! Great customer service.
by
  • Verified Purchase
  • Recommended
A1 customer service Needs more plant variety
A1 customer service Needs more plant variety
by
  • Verified Purchase
  • Recommended
Store was well stocked and clean. Marc at checkout is very friendly and polite.
Store was well stocked and clean. Marc at checkout is very friendly and polite.
by
  • Verified Purchase
  • Recommended
Everyone I have encountered at this store is very helpful. I live closer to their competitor, bu...
Everyone I have encountered at this store is very helpful. I live closer to their competitor, but I travel to this store for the employees.
by
  • Verified Purchase
  • Recommended
I have in the pass found that the electric item in this store are lacking, I had to go to Richard...
I have in the pass found that the electric item in this store are lacking, I had to go to Richard Hiway store..
by
  • Verified Purchase
  • Recommended
This store is always poorly stocked and I usually end up needing to go to somewhere else to get e...
This store is always poorly stocked and I usually end up needing to go to somewhere else to get everything I need even though this is the closest store to me. Many of the employees are unfriendly and unhelpful. Plenty of them stand around and chat amongst themselves though. I'll just make the longer drive to another home improvement store instead of dealing with this location anymore
by
    Hard to find help here from sales staff but it's close by and always has what I need in stock. Su...
    Hard to find help here from sales staff but it's close by and always has what I need in stock. Sure is better than the other Glen Burnie location on Ordnance Rd that's for sure.
    by
    • Verified Purchase
    • Recommended
    The store was neat and clean, every department I went to the associated were very friendly and he...
    The store was neat and clean, every department I went to the associated were very friendly and helpful. The department’s were paint, doors/windows, wood floors and the garden area.
    by
    • Verified Purchase
    • Recommended
    Personalized service and friendliness was evident in the employees at this store. A special thank...
    Personalized service and friendliness was evident in the employees at this store. A special thanks to "Bob in deliveries" for his personalized attention and assistance.
    by
    • Verified Purchase
    I have never had such poor customer service. The sales representative was rude and totally unhel...
    I have never had such poor customer service. The sales representative was rude and totally unhelpful.
    by
    • Verified Purchase
    Staff are friendly beyond all expecations.
    Staff are friendly beyond all expecations.
    by
    • Verified Purchase
    • Recommended
    I have an issue with delivery and installation of a refrigerator and although I was very frustrat...
    I have an issue with delivery and installation of a refrigerator and although I was very frustrated that things weren't explained to me originally, the merchandising assistant store manager was very helpful. Larry was very professional and understanding and made a point of trying to make the situation right.
    by
    • Verified Purchase
    • Recommended
    Very Helpful knowledgeable employees ready to help immediately! Clean well stocked store, friendl...
    Very Helpful knowledgeable employees ready to help immediately! Clean well stocked store, friendly employees!
    by
    • Verified Purchase
    • Recommended
    Employees extremely helpful
    Employees extremely helpful
    by
    • Verified Purchase
    • Recommended
    Store was well stocked and had a variety of items to select. Employees were friendly and always w...
    Store was well stocked and had a variety of items to select. Employees were friendly and always willing to help.
    by
    • Verified Purchase
    • Recommended
    Came to home depot to buy a new riding mower. I had been looking for awhile and saw they had one ...
    Came to home depot to buy a new riding mower. I had been looking for awhile and saw they had one so I purchased to mower and as we loaded it on the trailer realised that it had no keys and they couldn't find them. So I had to return the mower and purchase another one. The ladies at customer service we super nice and helped with the return and purchase of a different mower. If it wasn't for the help and friendliness of hope and her co-worker I would have left and purchased my mower else where.
    by
    • Verified Purchase
    this store does not always have what the ordinance road store has. Both stores were clean and the...
    this store does not always have what the ordinance road store has. Both stores were clean and the employees were helpful. This store is much closer to me so I usually go here.
    by
    • Verified Purchase
    • Recommended
    I go to this location very often since I’m a local contractor. The parking lot here is smaller th...
    I go to this location very often since I’m a local contractor. The parking lot here is smaller than most which makes things difficult sometimes. That is about the only issue I have. Today Larry the store manager went over and beyond!! Honored a promotion that had expired but signage was still up(per Milwaukee rep). I’m a small contractor and was out of work for 5weeks during COVID-19. So this savings was very important to me. He had 100 things going on while helping me, but he stayed calm, focused, and humorous the whole time and made me feel like the priority. Thank you Larry!!! You da man!!!
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 547 reviews

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