Reviews for Pasadena #2582

The store was fully stocked, neat, & clean. We were greeted & asked for help several different times. Shawna was an awesome cashier. She went above & beyond and displayed great customer service.

Store is clean, employees are helpful, friendly and knowledgeable. As a Contractor, material acquisition is obviously paramount. I have a Rep named Mariana, who is nothing short of stellar! She has consistently provided me with the support needed to keep my business flowing seamlessly and ensure my steadfast loyalty. Customer service is dying in many arenas, however, an exception is found here, in a young lady who is knowledgeable, courteous, kind and devoted to ensuring the level of service I desire and expect from a world class operation. Job well done.

NEW STAFF, NEW PROTOCOL, VERY ORGANIZED STORE, QUICK CHECK OUT LOW PRICES!!

Call here if you have a day to wait on hold. Lol. It's the principal at this point 45 min. and counting! I'M STILL ON HOOOOOOOOOOOOLD!

The store is always busy, and sometimes the aisles are hard to get around because seasonal merchandise is always being displayed. Supplies are usually very good.

The attendants are very friendly and do everything to get your satisfaction

A number of times I enter the store, looking for certain items I needed to finish my project, the shelves were depleted and I had to drive to another Home Depot. The web site showed items were available at that store, when I got their they were gone????

Alan in the plumbing department was phenomenal. He clearly knows his department and was able to assist multiple customers in a very short period of time. I had no idea what I needed for my show drain. I brought in a yucky part to match against the merchandize and Alan was not hesitant to assist me. He was not grossed out about the yucky part and he gave me several options to remedy my issue with my shower drain. He even showed me a product that would help not only my drains, but my toilet too.

Clean, well organized, and aisles are easily navigable. Staff is courteous and professionally.

Customer service is great

The manager jerry smith and cashier nicholas were extremely unhelpful even though nick was in the wrong they didn't do anything to remedy my situation. This incident cost me more than you know.

The store has pretty much everything for it not being the largest Home Depot in the county. I will occasionally go to the Glen Burnie location if something is out of stock. Employees regularly offer you assistance. I happily noticed their success in being an equal opportunity employer.

My cashier Kendra was very nice, and friendly. Also, she was able to give me a lot of information of the item I was purchasing that I was unsure about at first, but she was very helpful! Great customer service.

A1 customer service Needs more plant variety

Store was well stocked and clean. Marc at checkout is very friendly and polite.

Everyone I have encountered at this store is very helpful. I live closer to their competitor, but I travel to this store for the employees.

I have in the pass found that the electric item in this store are lacking, I had to go to Richard Hiway store..

This store is always poorly stocked and I usually end up needing to go to somewhere else to get everything I need even though this is the closest store to me. Many of the employees are unfriendly and unhelpful. Plenty of them stand around and chat amongst themselves though. I'll just make the longer drive to another home improvement store instead of dealing with this location anymore

Hard to find help here from sales staff but it's close by and always has what I need in stock. Sure is better than the other Glen Burnie location on Ordnance Rd that's for sure.

The store was neat and clean, every department I went to the associated were very friendly and helpful. The department’s were paint, doors/windows, wood floors and the garden area.

Personalized service and friendliness was evident in the employees at this store. A special thanks to "Bob in deliveries" for his personalized attention and assistance.

I have never had such poor customer service. The sales representative was rude and totally unhelpful.

Staff are friendly beyond all expecations.

I have an issue with delivery and installation of a refrigerator and although I was very frustrated that things weren't explained to me originally, the merchandising assistant store manager was very helpful. Larry was very professional and understanding and made a point of trying to make the situation right.

Very Helpful knowledgeable employees ready to help immediately! Clean well stocked store, friendly employees!

Employees extremely helpful

Store was well stocked and had a variety of items to select. Employees were friendly and always willing to help.

Came to home depot to buy a new riding mower. I had been looking for awhile and saw they had one so I purchased to mower and as we loaded it on the trailer realised that it had no keys and they couldn't find them. So I had to return the mower and purchase another one. The ladies at customer service we super nice and helped with the return and purchase of a different mower. If it wasn't for the help and friendliness of hope and her co-worker I would have left and purchased my mower else where.

this store does not always have what the ordinance road store has. Both stores were clean and the employees were helpful. This store is much closer to me so I usually go here.

I go to this location very often since I’m a local contractor. The parking lot here is smaller than most which makes things difficult sometimes. That is about the only issue I have. Today Larry the store manager went over and beyond!! Honored a promotion that had expired but signage was still up(per Milwaukee rep). I’m a small contractor and was out of work for 5weeks during COVID-19. So this savings was very important to me. He had 100 things going on while helping me, but he stayed calm, focused, and humorous the whole time and made me feel like the priority. Thank you Larry!!! You da man!!!