Pearl City #1702

Love shopping at this location, employees are polite and with take care whatever you need

I am a nurse and I do not have the slightest knowledge about carpets. so when I walked in the store, i went to the carpet department looking not knowing what to look for or what to ask. First, i was approached an associate and nicely asked what i was looking for. She made me feel at ease and asked questions that I did not know (measurements, kind of flooring we had in the old floor) but patiently helped me find the answers. She did a rough estimate of what I needed. She even told me ways of saving money by suggesting ways to save the materials. I asked what it meant by installed "72 hrs. available". She then explained what it is and asked if I understood her. For an older customer, it was important that she was patient, gave me time to understand and analyze her explanations. She was considerate of my age. Her easy going attitutde and friendly demeanor made me feel comfortable talking to her. She demonstrated the ideal type of as associate who could make a rather hard, complicated experience into a friendly and satisfied experience. Because of this, I feel confident that the next time to go to Home Depot, I will feel at home. The feeling of OHANA will extend to my own HOME. The carpet that I needed was in stock and it could be readily installed once the installers come and measure the room. I was told that they will notify me when the appointment will be and start the work as soon as I accept their estimate.

The store and employees are great

I love shopping at Home Depot, but the parking/traffic at this particular store is terrible, so much so that I do not go there as often as I'd like. I think the in-store customer training sessions you offer every so often is a nice touch. It gives customers an opportunity to learn more about various home improvement products and how to properly install them. They can ask questions and get valuable information pertaining to their unique home improvement project. The employees at this store seem much more eager to speak/assist customers than the Home Depot store that is closer to downtown Honolulu than this one. Friendly, cheerful employees interacting with customers is very important to me, and makes shopping a more pleasant experience. Just wish it wasn't such a hassle getting in and out of the parking lot at the Pearl City store. Otherwise I would give this store a five-star rating. Thank you.

Thank you Gabby for assisting me with the purchase of my refrigerator and to the guys in the Pro department who assisted in the loading and tying down. Your service and courtesy was greatly appreciated as I was on a deadline to get this refrigerator replaced.

Just had to say that it's so nice visiting a store with competent employees, who know their jobs and perform them with a sense of pride. Polite, professional, helpful, patient, caring and just overall welcoming. To never feel like you're being a bother when asking a question, where even though they are very busy, they will stop and calmly assist you without making you feel like you're interfering and giving them more work to do. Unbelievable! Outstanding! Terrific! Awesome!

Nicole in the return department is awesome. She was extremely helpful in processing my return in a friendly, professional manner, and had a pretty smile!Also,I like the Way she decorated her name on her uniform. Thanks again Nicole you're the best. Ryan( The guy with the chest freezer )

Don't believe the online inventory, if there is less than dozen of something. Order it for pick up first to save yourself the heart ache of going down and there finding that one item you need for the job to be out of inventory, and then they try to send to the next store down the road.

I had a easy time looking for the items I needed. Store was cleaned and stocked with items I needed. Employees were very helpful.