Pearl City #1702

Friendly helpful staff. A wonderful selection of gardening supplies and plants. Found everything I came for and more!

Cashiers Robert and Patricia were very helpful along with Manager Keoki. They worked as a team to help me get my order and delivery scheduled. Recommend going to Pearl City Home Depot.

If you love bad customer service this is your store. If you love managers who dont care about the customers this is the store. If you Love disgruntled employees who hate their managers then this is your store. If you want to waste your money on a corporate giant that could give a hoot about your satisfaction, this is your store.

Purchased paver bricks on sale in gardening on 4/17. Asked for delivery and paid the $80 fee for a 4/24 delivery. Purchasing experience was great. Store said they had 3,400 bricks and I saw a few pallets full. More than enough for my order. On 4/23, I got a call informing me that the item is not in stock and that they were not sure when the pavers would be restocked. Talked to 2 different people until someone told me "probably 2 weeks." First associate said "1 week, maybe 2 weeks, maybe 3 weeks, maybe more." Next time the associate should say they do not know but they can talk to someone who can find out. Associated repeatedly said that their computer system does not keep an accurate count of their inventory. Got a call on 4/25 saying the pavers are in and can be delivered on 4/26, Monday. Informed Jim that I work until 5 but can be available anytime after 5pm to receive the pavers. Jim said "no problem." Got a call on 4/26 at 12pm saying the delivery man was on his way and that a delivery later in the day would not be possible. I was concerned for another $80 delivery fee. I had to take off work and rush home to meet the delivery man. Please do not promise delivery times if you cannot hold to the delivery time. A lot of miscommunication between Home Depot associates. Customer service have inexperienced staff and I recommend the store to use a supervisor or higher level associate when informing customers of items not in stock and coordinating change of delivery dates and times to provide better timelines and temper expectations versus promising too much. Overall experience was negative. I do not recommend using their delivery service and to only purchase what you can carry and see as their electronic inventory is unreliable per associate.

Jimmy Smiles Hardware at Home Depot Store #1702 did an outstanding job of assisting me in locating all my items saving me a lot of time so I could do the home repairs.

Every time I go to this store, there seems to be workers everywhere when I don't need assistance. But as soon as I do need help, there's no one around. This last visit was the most frustrating of all. Too many workers ignored my requests, didn't listen, or didn't have any knowledge about the product. Spoke to 4 workers before I got someone who actually helped. The first didn't fully listen to my question and sent me to another aisle. The second was extremely rude. The third blatantly said she didn't know anything. The fourth also said she couldn't help me. Finally, I got help from the 5th person: Ku'u. She apologized for the situation and did her best to get me out the door quickly.

Awesome customer service

All the associate are very friendly, even wearing masks you’ll know that they’re smiling at you and welcoming you.